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Aflac and SKYGEN Collaboration Promises Advanced Automation and Improved Customer Satisfaction

2024/07/09 14:53 pm | Reading Time: 2:00

Aflac has announced a strategic partnership with SKYGEN to enhance the customer satisfaction journey in its Dental and Vision division. SKYGEN, a leading U.S.-based technology partner specializing in dental and vision insurance plans, serves nearly 50 million members nationwide. With decades of industry experience and cutting-edge technology, SKYGEN will implement a service model designed to enhance the experience for all stakeholders and support Aflac Dental & Vision's future growth.

Through this collaboration, Aflac will leverage SKYGEN's industry-leading automation to streamline claims and billing processes, boosting speed and accuracy to improve customer experience. The SKYGEN Dental Hub offers a single point of connection that aligns providers, insurers, patients, and industry partners, enabling instant connectivity for a more positive experience. Members will benefit from easier access to providers, covered services, claims history, educational information, and additional administrative data through the SKYGEN member portal.

"As we continue to expand our capabilities to enhance the customer journey, SKYGEN's innovative solutions will support customer satisfaction and retention while promoting sales growth. Customers who have a positive experience with our Dental and Vision products are more likely to consider other Aflac offerings," said Jon Edgington, Senior Vice President of Aflac Benefits Solutions. "This partnership will create additional efficiencies, ensuring we deliver on our promise to provide benefits quickly and accurately. SKYGEN aligns with our tradition of working with ethical, highly skilled, and dependable partners who offer multiple business advantages."

SKYGEN is a trusted partner for specialty benefits payers and government agencies, delivering and administering dental and vision benefits with advanced technology and service solutions. This collaboration with Aflac demonstrates SKYGEN's commitment to shaping the future of dental and vision benefits and improving healthcare efficiencies and access.

"We are excited to partner with Aflac to enhance the overall user experience for their extensive customer base," said Steve Berryman, SKYGEN CEO. "By leveraging our industry-leading software applications and expertise in data protection and information security, we aim to improve efficiencies and access in healthcare."

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