Fusion CX Expands Global Presence with Strategic Investment in Belize-Based RCC BPO
Fusion CX has successfully completed a strategic investment in RCC BPO, a prominent outsourcing services provider based in Belize. This investment marks a significant step in expanding Fusion CX’s global footprint and enhancing its ability to deliver superior CX services to clients worldwide.
Nubia Ramirez, Co-Founder and CEO of RCC BPO, expressed enthusiasm about the partnership, stating, "Joining forces with Fusion CX allows us to broaden our service portfolio in international markets while maintaining our established working environment. With Fusion CX's strong presence in APAC, EMEA, North American, and Latin American markets, we anticipate organic growth and enhanced service offerings."
Kishore Saraogi, Co-Founder and Director of Fusion CX, welcomed RCC BPO into the Fusion family, highlighting the strategic alignment between the two companies. “RCC BPO’s capabilities fit seamlessly with our vision of providing a comprehensive suite of CX solutions on a global scale. Their commitment to quality and their talented team will be invaluable assets to our organization.”
Pankaj Dhanuka, Co-Founder, CEO, and Director of Fusion CX, emphasized the significance of the investment, noting, “The integration of RCC BPO reflects our dedication to expanding our reach while delivering innovative, culturally aligned customer service solutions. With RCC BPO’s regional expertise, we are poised to redefine the customer service landscape, offering unmatched value to our clients.”
David Long, EVP of RCC BPO, added, “This partnership propels us forward in our mission to deliver exceptional BPO and CX services. Our clients will benefit from Fusion CX’s advanced technologies and resources, reinforcing our commitment to exceeding client expectations.”
Belize, with its large pool of English and Spanish-speaking professionals, offers a competitive advantage for customer service roles. The country's proximity to the U.S. and shared time zones makes it an ideal location for nearshore outsourcing. By incorporating Belize into its delivery locations, Fusion CX is positioned to offer enhanced nearshore solutions to its global clientele.