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HBX Group to Revolutionize Customer Experience in Travel and Hospitality with Google Cloud AI

2024/06/17 16:57 pm | Reading Time: 2:00

HBX Group has announced a strategic initiative aimed at revolutionising customer service through innovative AI technology provided by Google Cloud. This initiative underscores HBX Group's commitment to delivering exceptional service and driving innovation across its network of partners and clients.

The decision to invest in Google Cloud's AI technology is part of HBX Group's broader strategy to modernize its operational framework. By upgrading its foundational technology, HBX Group is poised to introduce cutting-edge products and services that cater to evolving customer expectations in the travel and hospitality industry.

Central to this transformation is the adoption of Google Cloud’s Contact Centre AI and Gemini models. These technologies are designed to enhance customer interactions by providing faster and more accurate support across various communication channels. The partnership with Emergya, a specialized provider, will facilitate the seamless integration and implementation of these AI-driven solutions throughout HBX Group's service channels.

According to Xabi Zabala, Chief Operations Officer at HBX Group, this collaboration with Google Cloud and Emergya marks a significant milestone in the company's journey towards innovation. Zabala emphasized that the strategic focus on customer service reflects HBX Group's commitment to setting new industry standards and delivering unparalleled experiences to its customers.

The rollout of the AI-first customer service model will be phased in over the coming months, ensuring a smooth transition and optimal integration across HBX Group's operations. This initiative is expected to not only streamline customer interactions but also empower HBX Group to anticipate and exceed customer needs in real-time.

Overall, HBX Group's investment in AI technology from Google Cloud represents a forward-thinking approach to enhancing customer experience and operational efficiency within the competitive landscape of travel and hospitality. By leveraging advanced AI capabilities, HBX Group aims to redefine the benchmarks for service excellence and reinforce its position as a leader in the industry.

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