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IndiGo Elevates Customer Experience with AI-Powered Assistant on WhatsApp

2024/06/20 17:33 pm | Reading Time:

IndiGo, India's leading airline choice, has elevated its customer service standards with the introduction of 6Eskai, an AI-powered conversational assistant available via WhatsApp. This innovative tool, developed in collaboration with Riafy, a partner of Google, marks a significant advancement in IndiGo's digital offerings aimed at simplifying travel planning directly through travelers' smartphones.

Equipped to handle a multitude of tasks including booking management, check-ins, boarding passes, flight tracking, and customer inquiries, 6Eskai supports interactions in English, Hindi, and Tamil. Operating through WhatsApp at +91 7065145858, the assistant integrates Google Cloud’s Advanced Language Models, finely tuned to engage in meaningful conversations, interpret emotional cues, and even inject humor, thereby enhancing user engagement.

With a robust capacity of 1.7 trillion parameters, 6Eskai excels in facilitating discounts, managing add-ons, assisting with seat selections, trip planning, responding to FAQs, and connecting users to live support, all through the convenience of WhatsApp.

Neetan Chopra, Chief Digital & Information Officer at IndiGo, expressed enthusiasm about the launch, emphasizing IndiGo's commitment to leveraging cutting-edge technology to deliver superior digital services and enhance customer satisfaction.

Bikram Singh Bedi, Vice President and Country MD at Google Cloud India, highlighted the collaboration’s focus on advancing customer experiences through Google Cloud’s AI technologies.

IndiGo, renowned globally for its punctuality, affordability, and seamless travel experiences, continues to expand its footprint while prioritizing customer-centric innovation.

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