Infosys Expands Strategic Partnership with Posti to Enhance Customer Experience and Operational Efficiency with AI and Cloud Solutions

Infosys has announced the expansion of its long-standing strategic collaboration with Posti, a prominent delivery and logistics services provider in Finland, Sweden, and the Baltics. The enhanced partnership is designed to bolster Posti's customer experience and operational efficiency by leveraging cutting-edge technologies, including artificial intelligence (AI) and cloud-based solutions.

Under this extended collaboration, Infosys will implement its AI-first solution, Topaz, which utilizes generative AI technologies to streamline Posti's operations and enhance service quality. By adopting this AI-driven approach, Infosys aims to empower Posti with greater operational efficiencies, allowing the logistics provider to better respond to the evolving needs of its customers. The integration of advanced AI will also help Posti deliver faster, more reliable services while optimizing costs and improving overall business performance.

In addition to deploying AI, Infosys will leverage Infosys Cobalt, its comprehensive cloud services suite, to facilitate Posti’s digital transformation. Infosys Cobalt's Live Enterprise Application Management Platform (LEAP) will deliver NextGen Application Management Services, enabling Posti to accelerate its cloud adoption and drive productivity gains across its operations. The cloud-enabled platform will support Posti's journey toward a more agile, scalable, and secure IT infrastructure, thereby enhancing its ability to adapt to market demands.

This strategic collaboration between Infosys and Posti is built on the foundation of a successful five-year partnership. Over the past five years, Infosys has played a pivotal role in transforming Posti's IT landscape. The company has helped Posti improve the resilience of its IT systems, reducing outages and disruptions, and enhancing its capability to prevent and address cybersecurity threats. This has been particularly crucial for a company like Posti, whose operations rely heavily on robust and uninterrupted IT services.

Moreover, Infosys has modernized Posti’s front-end, consumer-facing applications, replacing legacy systems and outdated processes. This modernization effort has significantly improved Posti's digital capabilities, enabling the company to offer seamless and user-friendly services to its customers. The transformation has also paved the way for Posti to introduce new services and adapt to the growing demand for more efficient and flexible logistics solutions.

The extended partnership between Infosys and Posti aligns with the growing trend of digitalization in the logistics industry. As companies worldwide seek to enhance customer experience, reduce operational costs, and maintain competitiveness, AI and cloud technologies have become critical enablers of innovation and transformation. For Posti, this collaboration with Infosys is expected to accelerate its digital journey, positioning it as a leader in the logistics sector in the Nordic and Baltic regions.

This announcement comes at a time when businesses are increasingly turning to technology-driven solutions to navigate the complexities of the modern market, from managing large-scale logistics networks to ensuring smooth and timely delivery services. By harnessing AI and cloud technologies, Posti is poised to not only improve its internal processes but also deliver enhanced value to its customers across Finland, Sweden, and the Baltics.

As part of this partnership, Infosys will continue to provide ongoing support to Posti in its efforts to modernize, optimize, and innovate, ensuring that the logistics provider remains at the forefront of the industry with cutting-edge technological solutions.