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Maruti Suzuki Opens 5,000th Service Centre in India, Boosts Nationwide Customer Experience

2024/05/29 15:16 pm | Reading Time: 3:00

Maruti Suzuki India Limited has celebrated a major milestone by opening its 5,000th service centre in India, located in Gurugram, Haryana. This new addition expands the company’s extensive service network, which now covers 2,500 cities across the country.

Since the establishment of its first service workshop in 1983, Maruti Suzuki's service network has grown significantly. By 1997, the company had reached 1,000 service touchpoints. The network expanded to 2,000 touchpoints within the next nine years, 3,000 in another eight years, and 4,000 in the following seven years. Notably, the latest 1,000 service touchpoints were added in just three years, underscoring the rapid growth and increasing demand for Maruti Suzuki's services.

Hisashi Takeuchi, Managing Director & CEO of Maruti Suzuki India Limited, highlighted the crucial role of an extensive sales and service network in boosting the company’s sales growth. He reaffirmed Maruti Suzuki's commitment to further expanding its service network in the coming years. In the financial year 2023-24, Maruti Suzuki set a record by adding 400 new service touchpoints, the highest annual increase to date. Many of these new service centres are in non-urban areas, reflecting the company’s strategy to enhance accessibility for customers in remote regions.

This network expansion is part of Maruti Suzuki's ongoing efforts to reach a broader customer base. Additionally, in April, Maruti Suzuki achieved another milestone by surpassing the production of three crore units since starting operations in December 1983. The company reached the 10-lakh production mark in 1994, driven by the popularity of the Maruti 800 model. It continued to grow, reaching one crore units by April 2005, two crore units by July 2018, and three crore units this year.

Maruti Suzuki's Constant focus on enhancing customer experience through a widespread and accessible service network continues to cement its position as a leader in the Indian automotive industry.

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