Netigate Launches Ask AI to Transform Feedback into Actionable Insights

Netigate, a leading provider of experience management solutions, has launched Ask AI, a cutting-edge generative AI feature designed to help organizations decode and act on customer and employee feedback effortlessly. This innovation follows Netigate’s acquisition of Lumoa, the first CX platform to incorporate generative AI capabilities.

In today’s fast-paced business landscape, companies are inundated with feedback from diverse sources such as surveys, online reviews, customer service interactions, and social media. Ask AI empowers users to analyze specific datasets—be it feedback from a particular period or touchpoint, in any language—and delivers instant, actionable insights.

“Most companies sit on vast amounts of underutilized customer and employee feedback data, often running into millions of lines of text. Analyzing this data manually is nearly impossible,” said Carlos Del Corral, Chief Product Officer at Netigate. “Ask AI revolutionizes how organizations leverage feedback, acting as a 24/7 expert that provides clear, actionable answers in seconds. It saves teams countless hours of data processing and enables them to focus on driving meaningful improvements.”

Ask AI offers a user-friendly and cost-effective solution for professionals in customer experience (CX), employee experience (EX), and business leadership. The tool identifies critical issues impacting feedback scores, uncovers recurring themes, and enables users to schedule follow-up actions to ensure improvements are implemented.

All data processed through Ask AI complies with GDPR and EU data privacy standards, ensuring the highest level of security and trust.

With this launch, Netigate continues to solidify its position as a leader in experience management, helping organizations turn feedback into a strategic advantage.