Niyo Collaborates with CleverTap to Transform Customer Experience

Niyo has announced its partnership with CleverTap, a leading customer engagement platform, to enhance customer experience through personalized engagement and real-time communication.

Founded in 2015, Niyo specializes in financial solutions, including international travel cards and app-based services, aimed at simplifying financial management for Indian travelers abroad. The collaboration with CleverTap comes as a strategic move to address the challenges faced by customers during international travel.

Through CleverTap’s advanced automation tools, Niyo has successfully improved its onboarding process, ensured adherence to regulatory requirements, and delivered a streamlined experience for its users. The partnership has also led to a reduction in customer drop-offs, re-engagement of inactive users, and delivery of personalized communication tailored to individual needs.

Commenting on the partnership, Sushanth Ravikumar, Senior Vice President and Head of Marketing at Niyo, said "At Niyo, our mission is to provide a seamless and personalized experience for every customer. CleverTap’s powerful automation and communication capabilities have been instrumental in optimizing our operations, from onboarding to regulatory compliance. This collaboration has strengthened our ability to build trust with customers, even during challenging scenarios, and given us a competitive edge in the dynamic fintech landscape."

Sidharth Pisharoti, Chief Revenue Officer at CleverTap, also shared his perspective on the collaboration, "We are delighted to partner with Niyo as they continue to innovate in the travel fintech space. By leveraging our platform, Niyo has elevated customer engagement and satisfaction in critical areas like onboarding and transaction management. We look forward to supporting their growth as they expand their offerings in this ever-evolving market."

This partnership underscores Niyo’s commitment to delivering exceptional customer experiences and highlights CleverTap’s role as a trusted partner in driving innovation and engagement in the fintech sector.