Ozonetel Launches CXi Agents to Transform Customer Experience with Autonomous AI
The cutting-edge AI-driven CXi Agents solution from Ozonetel, a top supplier of unified customer experience intelligence via its oneCXi platform, is set to revolutionize customer experiences.
Businesses frequently struggle to deliver tailored experiences despite significant investments in AI because of fragmented data and siloed apps across marketing platforms, CRM, CCaaS, and CPaaS. Because traditional AI solutions don't provide the context and actionable insights necessary to improve the customer journey, bad customer experiences cost the world billions of dollars in lost revenue.
A key component of the oneCXi platform, CXi Agents, overcomes these obstacles by fusing deep consumer context with autonomous AI capabilities. These agents enable smooth customer experience orchestration by automating intricate operations, optimizing corporate processes, and offering real-time conversational insights.
Companies can either develop custom CXi Agents to address certain requirements or implement pre-built agents that are suited to particular use cases. These AI agents work autonomously to complete certain activities without human assistance, integrating seamlessly with current CCaaS and customer interaction platforms.
CXi Agents immediately analyze unstructured conversation data using AI models designed specifically for the customer experience, producing actionable insights and enhancing value at every touchpoint.
Chaitanya Chokkareddy, Chief Technology Officer of Ozonetel, stated, "With CXi Agents, we're democratizing AI and making its transformative power accessible to organizations of all sizes." "These agents transform every discussion into a tactical advantage, bridging the knowing-doing divide in the customer experience. They represent a major turning point in our goal to create intelligent experiences by revealing not only what customers say but also what they actually require."
Ozonetel's extensive AI product range, which also includes CXi Agent Studio, Voice of Customer, Quality Audit Automation, Agent Assist, Conversational Bots, and Knowledge Base, now includes the introduction of CXi Agents.
Ozonetel's CXi Agents enable companies to provide outstanding customer service by making sure each interaction produces significant results.