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SastaSundar Teams Up with Kapture CX to Revolutionize Customer Support

2025/01/18 15:22 pm | Reading Time: 02:00

SastaSundar HealthBuddy Limited, a prominent healthtech platform in India, has teamed up with Kapture CX to improve its customer service capabilities. Through this partnership, SastaSundar hopes to provide a more automated and cohesive client experience by serving as a liaison between users and licensed chemists.
The collaboration merges SastaSundar's contact center with Kapture CX's omnichannel ticketing platform. This cutting-edge technology combines calls, emails, Instagram, Facebook, LinkedIn, Google Playstore, and Apple Playstore questions into a single interface. SastaSundar can increase resolution times, streamline operations, and uphold high customer satisfaction thanks to the unified approach.

Gaurav Juneja, CRO of Kapture CX, expressed excitement about the partnership, saying, "We are excited to work with SastaSundar to revolutionize their customer care operations. Our cutting-edge CX technology will provide their staff with increased visibility and automation, enabling them to provide effective and individualized support through a variety of channels.
SastaSundar's Vinay Khaitan emphasized the significance of this integration by stating, "Our mission is to provide exceptional customer experience." By collaborating with Kapture CX, we can automate and optimize our support procedures, guaranteeing quicker fixes and a smooth transaction for both buyers and sellers.

Key issues with SastaSundar's conventional customer service system, like the lack of visibility into email traffic, are resolved by the installation. The unified dashboard enhances first-call resolution (FCR) rates, offers deeper insights, and automatically classifies questions. Furthermore, since no client data is kept on the platform, Kapture CX's platform guarantees excellent data security, boosting brand trust.
This partnership represents a major advancement in SastaSundar's dedication to using technology to improve customer service and guarantee a smooth and safe experience for its expanding user base.

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