TCS Partners with Bank of Bhutan to Revolutionize Digital Banking and Enhance Customer Experience

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has entered a strategic collaboration with the Bank of Bhutan to modernize its digital banking infrastructure and improve customer service. As part of this initiative, TCS will deploy its TCS BaNCS™ Global Banking Platform to streamline operations and integrate seamlessly with Bhutan’s digital public service ecosystem.

The Bank of Bhutan, the country’s largest commercial bank, serves over 400,000 customers through its network of 45 branches, offering a wide range of financial products and services. TCS has been a trusted technology partner for the bank since 2016, supporting its growth trajectory. Building on this established relationship, the bank will now adopt the TCS BaNCS Global Banking Platform. This platform provides advanced capabilities in banking and payment operations, including customer deposits, loan management, retail services, trade finance, pricing, and more.

Dorji Kadin, CEO of the Bank of Bhutan, stated, “This extended partnership with TCS reflects our commitment to innovation and delivering superior customer experiences. TCS BaNCS™ Global Banking Platform, with its modern technology framework and ecosystem enablers, aligns with our goals of supporting Bhutan’s digitization initiatives, including digital currency. Additionally, it lays a foundation for future programs like integrating AI into workflows to enhance productivity.”

The TCS BaNCS platform, powered by an intelligent digital core, will enable the bank to rapidly introduce innovative financial products and ensure seamless experiences for its customers. Its robust APIs will connect the bank with third-party applications in the financial services ecosystem, ensuring agility to meet evolving market demands.

Venkateshwaran Srinivasan, Global Head of Financial Solutions at TCS, remarked, “We are honored that the Bank of Bhutan has chosen TCS BaNCS Global Banking Platform for its transformational journey. Our solution will enhance the bank’s operational efficiency, automate processes across retail and corporate banking, and deliver frictionless customer experiences. Designed for scalability and compliance with local and international regulations, TCS BaNCS empowers financial institutions to grow with confidence.”

TCS BaNCS is a leading solution for the banking sector, processing transactions for over 30% of the global population. Trusted by banks, cooperatives, and financial institutions worldwide, it supports over 1 billion accounts and drives digital transformation by enabling businesses to migrate from legacy systems to modern, cloud-based platforms with API integrations.

Through this collaboration, TCS and the Bank of Bhutan aim to redefine banking in the region, combining innovation with operational excellence to create lasting value for customers.