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Experion Technologies Announces Strategic Partnership with Twixor to Elevate Customer Experience

2024/05/17 17:03 pm | Reading Time: 2:00

Experion Technologies has announced a strategic partnership with Twixor, an innovative actionable intelligence platform renowned for helping businesses create hyper-personalized engagement solutions. These platforms facilitate customers in initiating end-to-end fulfilment processes for digital process automation, spanning industries such as BFSI, healthcare, retail, logistics, and transportation.

 

Automation Technology

The collaboration aims to deliver exceptional value through CX automation at scale, leveraging deep domain expertise, single-vendor engagement, predictable pricing, and a steadfast commitment to innovation and future proofing. Experion’s onboarding approach to the Twixor solution emphasizes top talent, human-centred methodologies, and industry best practices, ensuring an efficient and seamless transition for clients seeking the transformative benefits of conversational AI and CX automation. This partnership is set to be a game-changer, significantly enhancing both companies' capabilities in the dynamic fields of AI and CX automation.

Binu Jacob, MD & CEO of Experion Technologies, remarked, “This partnership significantly enhances Experion’s capabilities in providing impactful solutions in the dynamic realms of AI and CX automation. The synergy between our engineering talent and Twixor’s cutting-edge platform will drive transformative outcomes for our clients.”

As customer engagements increasingly take place via messaging across all industries, digital and automation-enabled customer journeys are crucial. The Experion-Twixor partnership prioritizes customer experience, ensuring satisfaction and fostering loyalty in the modern chat economy.

The collaboration introduces a suite of solutions catering to both B2C and B2B spaces. Twixor’s main USPs, including the CX Automation platform, Intelligent Process Automation, and Omnichannel Chat Solutions, will empower clients in BFSI, Healthcare, Retail, Logistics, and Transportation to streamline operations and elevate customer experiences. Ashok Anand, CEO of Twixor, stated, “Partnering with Experion unlocks a wealth of opportunities to broaden our presence worldwide. Our shared goal is to deliver a robust customer experience solution, harnessing the power of Twixor’s Generative-AI powered platform and groundbreaking innovations spanning the entire customer lifecycle.”

 

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