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In Conversation with Namita Bohara, Hindalco : Exploring Customer Experience in B2B

2025/01/22 15:21 pm

 

Join us for an insightful conversation with Namita Bohara, Lead Customer Centricity, a seasoned CX leader from Hindalco, as we delve into the complexities of delivering exceptional customer experiences in the B2B industry. Key Highlights: • Unique challenges faced by B2B companies in comparison to B2C. • The balance between technology and human interaction in customer experience. • The role of empathy, personalization, and long-term relationships in building trust. • How employee experience influences customer satisfaction. • Namita's mantra for CX success: listening, learning, and continuous improvement. This engaging session provides valuable lessons for CX professionals, business leaders, and anyone looking to enhance customer relationships in a dynamic and competitive market.

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