Redefining Customer Experience: Insights from Jyoti Arora, Head of CX at Borosil

In this exclusive interview, Jyoti Arora, Head of Customer Experience at Borosil, shares invaluable insights into how the company is transforming customer interactions and setting new benchmarks in the industry. Jyoti discusses Borosil’s commitment to a customer-first approach, highlighting the innovative strategies they’ve employed to enhance customer satisfaction and loyalty. She delves into the role of digital transformation in creating seamless and personalized experiences, and how Borosil is leveraging technology to stay ahead of the curve. Throughout the conversation, Jyoti emphasizes the importance of understanding customer needs and continuously evolving to meet their expectations in an ever-changing market.

This interview offers a deep dive into the practical steps Borosil is taking to ensure they not only meet but exceed customer expectations, making it a must-watch for anyone involved in customer experience management.

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