Join Our Community CX Future Vision Summit 2024

Latest News

Shaadi.com and Truecaller Unite to Enhance Secure Communication and User Experience

   Nidhi Shail  |     

2024/07/20 12:38 pm

Shaadi.com has announced a strategic partnership with Truecaller. This collaboration aims to enhan...

Read more

Jaguar Land Rover UK Appoints Costa Delis as New Customer Experience Director

   Nidhi Shail  |     

2024/07/19 15:47 pm

Jaguar Land Rover (JLR) UK has appointed Costa Delis as the new UK Customer Experience Director, m...

Read more

Spain’s Aire Networks and Nokia Collaborate to Enhance Customer Experience with Advanced Network Modernization

   Nidhi Shail  |     

2024/07/18 17:22 pm

Aire Networks has partnered with Nokia to deploy cutting-edge mobile core solutions, aiming to rev...

Read more

Kotak Mahindra Bank Launches Integrated Distribution Structure for Seamless Customer Service

   Nidhi Shail  |     

2024/07/17 13:57 pm

Kotak Mahindra Bank announced a new Distribution structure aimed at enhancing its growth strategy ...

Read more

Ather Energy Enhances Customer Experience and Data Analysis with Qlik Sense

   Nidhi Shail  |     

2024/07/16 14:43 pm

Ather Energy, one of India’s leading electric scooter manufacturers based in Bengaluru, has ...

Read more

ISC-CX and Avolta Join Forces to Elevate Customer Experience in Airports

   Nidhi Shail  |     

2024/07/16 12:36 pm

ISC-CX, a global leader in comprehensive customer experience (CX) solutions, has announced a strategic partn...

Read more

Mitigram Appoints Stephen Andersen as Head of Customer Experience to Drive Growth and Enhance Client Satisfaction

   Nidhi Shail  |     

2024/07/12 11:36 am

Mitigram, a global leader in digital trade financing, is delighted to announce the appointment of ...

Read more

Locobuzz Honoured by Microsoft as AI Innovator in Customer Experience Management

   Nidhi Shail  |     

2024/07/11 11:11 am

Locobuzz, a global leader in customer experience management (CXM), has been recognized by Microsof...

Read more

Hexaware Enhances E-Commerce Customer Experience with New Gen AI App on AWS Marketplace

     |     

2024/07/10 13:29 pm

Hexaware has unveiled its innovative Gen AI App for Retailers on the AWS Marketplace, a comprehensive digita...

Read more

Carlsberg Asia and Foodpanda Team Up to Elevate Customer Experience and Accessibility

     |     

2024/07/10 12:46 pm

Carlsberg Asia has intensified its partnership with foodpanda, Asia's leading food and grocery delivery ...

Read more

tifgroup Partners with OpenDialog AI to Revolutionize Travel Insurance Customer Experience

   Nidhi Shail  |     

2024/07/09 14:58 pm

tifgroup is thrilled to announce a strategic partnership with OpenDialog AI to significantly enhan...

Read more

Aflac and SKYGEN Collaboration Promises Advanced Automation and Improved Customer Satisfaction

   Nidhi Shail  |     

2024/07/09 14:53 pm

Aflac has announced a strategic partnership with SKYGEN to enhance the customer satisfaction journey in its ...

Read more

PTT Digital Transforms Customer Experience with Genesys Cloud CX and Beryl 8 Plus

   Nidhi Shail  |     

2024/07/08 16:41 pm

PTT Digital has partnered with Beryl 8 Plus and Genesys, a global leader in cloud solutions powere...

Read more

Jumia Boosts Customer Experience with Sprinklr's AI-Powered Unified CXM Platform

   Nidhi Shail  |     

2024/07/05 17:21 pm

Jumia, a leading e-commerce platform, has integrated Sprinklr’s AI-powered Unified Customer ...

Read more

Snitch Elevates Customer Experience to Mark 4th Anniversary Celebrations

   Nidhi Shail  |     

2024/07/05 14:09 pm

Snitch, India's fastest-growing men's fashion brand, has announc...

Read more

HDFC Bank Plans Major System Upgrade to Elevate Customer Service Standards

   Nidhi Shail  |     

2024/07/04 14:25 pm

HDFC Bank has announced a significant system upgrade scheduled for July 13, 2024. This upgrade wil...

Read more

Aerospike names Venkatesh Guntur as Country Head for Southeast Asia

   Nidhi Shail  |     

2024/07/03 17:15 pm

Aerospike has appointed Venkatesh Guntur as the new Country Head for Southeast Asia (ASEAN). In this pivotal role, Ven...

Read more

Nissan Expands Second Delivery Program to Enhance Customer Engagement

   Nidhi Shail  |     

2024/07/02 15:09 pm

Nissan has launched the Second Delivery program to assist owners in mastering advanced driving technologies ...

Read more

IKEA Revolutionizes Customer Experience with Innovative Upptäcka Self-Service Kiosks

   Nidhi Shail  |     

2024/07/01 15:33 pm

IKEA is redefining the retail experience by intr...

Read more

Ascensos Collaborates with SentiSum to Transform Customer Experience

   Nidhi Shail  |     

2024/06/28 14:38 pm

Ascensos, a leader in customer experience management, is excited to announce a groundbreaki...

Read more

InMoment Revolutionizes Customer Experience with AI-Powered Conversational Intelligence Solution

   Nidhi Shail  |     

2024/06/26 15:42 pm

InMoment has unveiled a groundbreaking advancement today by integrating generative AI into ...

Read more

Virgin Money Partners with Experian to streamline Customer Experience and Digital Services

   Nidhi Shail  |     

2024/06/26 14:48 pm

The retail bank, which is currently undergoing a £2.9 billion takeover by Nationwide Building Society,...

Read more

Recheck Launches Industry Registry to Elevate Customer Experience in Residential Solar Market

   Nidhi Shail  |     

2024/06/25 14:54 pm

Recheck, the verification platform for the residential solar industry, has ...

Read more

AutoQA by Kapture CX, transforming Customer Interactions with AI

   Nidhi Shail  |     

2024/06/24 18:21 pm

Kapture CX has introduced AutoQA, a strategic innovation designed to transform traditional ...

Read more

BT Group Enhances Customer Experience with Expanded ServiceNow Partnership

   Nidhi Shail  |     

2024/06/24 16:01 pm

BT Group and ServiceNow have announced an expand...

Read more

IndiGo Elevates Customer Experience with AI-Powered Assistant on WhatsApp

     |     

2024/06/20 17:33 pm

IndiGo, India's leading airline choice, has elevat...

Read more

Dentsu Expands Customer Experience Leadership in Southeast Asia with Key Appointments

   Nidhi Shail  |     

2024/06/18 13:42 pm

Dentsu is strengthening its Customer Experience Management (CXM) capabilities across Southeast Asia with sig...

Read more

Indo Nissin Foods promotes Varun Oberoi to VP and Head of Marketing and Corporate Communications

   Nidhi Shail  |     

2024/06/17 17:02 pm

Varun Oberoi's recent promotion to Vice President and Head of Marketing and Corporate C...

Read more

HBX Group to Revolutionize Customer Experience in Travel and Hospitality with Google Cloud AI

   Nidhi Shail  |     

2024/06/17 16:57 pm

HBX Group has announced a strategic initiative aimed at revolutionising customer service through innovative ...

Read more

Co-op Enhances Customer Experience with Digital Transformation via RISE with SAP

   Nidhi Shail  |     

2024/06/14 18:41 pm

SAP SE has announced that Co-op, one of the world’s largest consumer cooperatives, has completed its m...

Read more

Whirlpool and HUL Partner to Enhance Laundry Experience for Indian Consumers

   Nidhi Shail  |     

2024/06/14 18:23 pm

Whirlpool of India Ltd, a subsidiary of Whirlpool Corporation and a leading brand in India's washing mac...

Read more

2.0 & Partners Welcomes Diana Li as Senior Customer Experience Manager to Elevate Travel Retail Experiences

   Nidhi Shail  |     

2024/06/13 11:28 am

Travel retail agency 2.0 & Partners has announced the appointment of Diana Li as its new Senior Customer...

Read more

Bath & Body Works Teams Up with Accenture to Revolutionize Customer Experiences Through Digital Innovation

   Nidhi Shail  |     

2024/06/13 11:24 am

Bath & Body Works has announced a strategic collaboration with Accenture aimed at modernizing and stream...

Read more

Novo Announces Ekta Grover as Group Product Manager

   Nidhi Shail  |     

2024/06/11 13:48 pm

Novo is pleased to announce the appointment o...

Read more

Kantar and QuestionPro Partner to Elevate Customer Experience with AI and Technology

   Nidhi Shail  |     

2024/06/10 12:16 pm

Kantar and QuestionPro have announced a strat...

Read more

SAP SE to Enhance Customer Experience with Acquisition of WalkMe in $1.5 Billion Deal

   Nidhi Shail  |     

2024/06/06 12:07 pm

SAP SE and WalkMe announced a definitive agre...

Read more

Air India, DMRC, and Delhi International Airport Enhance Customer Experience with New Check-In Facilities at Metro Stations

   Nidhi Shail  |     

2024/06/05 15:02 pm

Air India, Delhi Metro Rail Corporation (DMRC...

Read more

Blue Star Appoints Udit Pahwa as Chief Information Officer

   Nidhi Shail  |     

2024/06/04 17:52 pm

Blue Star Ltd. has named Udit Pahwa as its new Chief Information Officer (CIO). In this rol...

Read more

Google Wallet Partners with Pine Labs to Revolutionise Gift Card Experience in India

   Nidhi Shail  |     

2024/05/31 17:45 pm

Google Wallet has partnered with leading fint...

Read more

Convin introduces AI solutions to redefine customer experience in BFSI industry

   Nidhi Shail  |     

2024/05/31 13:05 pm

Convin has introduced two groundbreaking customer-centric solutions, Real-time Agent Assist and Manager Assist. These tools are poised to revolutionize the Banking, Financial Ser...

Read more

General Motors India Launches Chevrolet Complete Care to Enhance Customer Experience

   Nidhi Shail  |     

2024/05/30 18:27 pm

General Motors India has announced a comprehensive approach to customer experience with the launch of Chevro...

Read more

Air India Enhances Customer Experience with the Introduction of iCoupon During Disruptions

   Nidhi Shail  |     

2024/05/30 18:19 pm

Air India has announced the introduction of digital refreshment vouchers in partnership wit...

Read more

Airpay Partners with Wix to Enhance User Experience for India-based Merchants

   Aditi Sharma  |     

2024/05/30 13:38 pm

Airpay has announced a strategic partnership with Wix.com Ltd., a leading SaaS website builder platform, to sup...

Read more

Maruti Suzuki Opens 5,000th Service Centre in India, Boosts Nationwide Customer Experience

   Nidhi Shail  |     

2024/05/29 15:16 pm

Maruti Suzuki India Limited has celebrated a ...

Read more

Stryker Launches Customer Experience Centre at Global Technology Centre in Gurugram

   Aditi Sharma  |     

2024/05/28 18:08 pm

Stryker has unveiled its latest initiative with the opening of a Customer Experience Centre at Stryker&rsquo...

Read more

Commvault Appoints Gareth Russell as its CTO for APAC

   Nidhi Shail  |     

2024/05/28 14:21 pm

Commvault has announced the appointment of Gareth Russell as Field Chief Technology Officer of Security for ...

Read more

Digitas India and MoEngage Collaborate to Elevate Customer Engagement ROI

   Nidhi Shail  |     

2024/05/27 16:54 pm

In a strategic move to enhance brands' customer engagement return on investment (ROI), Digitas India has...

Read more

Air India appoints Sanjay Sharma as its Chief Financial Officer

   Aditi Sharma  |     

2024/05/27 15:39 pm

Air India has announced the  appointment of Sanjay Sharma as its new Chief Financial Officer (CFO), eff...

Read more

Dhaval Mankad Joins Vadilal Industries Limited as Vice President - IT (CIO)

   Nidhi Shail  |     

2024/05/27 12:01 pm

Dhaval Mankad has announced his appointment as Vice President - IT (CIO) at Vadilal Industries Limited. Mank...

Read more

Talisma Corporation Partners with xAmplify to Revolutionise Customer Experience in India

   Nidhi Shail  |     

2024/05/23 12:37 pm

Talisma Corporation Pvt. Ltd., a prominent provider of customer experience solutions, has partnered with US-...

Read more

Startek Launches New Generative AI to Empower Agents and Transform Customer Experience

   Aditi Sharma  |     

2024/05/23 12:31 pm

Startek announced the launch of Startek Generative AI, an innovative suite of Generative AI solutions design...

Read more

Flipkart Introduces IRIS to Provide Brands with Customer Behaviour Insights

   Nidhi Shail  |     

2024/05/22 13:06 pm

Walmart-owned e-commerce giant Flipkart has launched its latest innovation, the Flipkart IRIS (Insights and ...

Read more

Cleartrip Launches Exclusive Benefits for Flipkart Plus and Myntra Insiders to Enrich the Customer Experience

   Aditi Sharma  |     

2024/05/21 18:26 pm

Cleartrip is enhancing customer satisfaction by introducing exclusive flight and hotel booking benefits for ...

Read more

Wipro appoints Sanjeev Jain as COO

     |     

2024/05/21 11:30 am

Wipro has announced the appointment of Sanjeev Jain as its new Chief Operating Officer (COO), following the resignation of former COO Amit Choudhary last Friday. Jain will report...

Read more

Sainsbury’s and Microsoft Forge Five-Year Strategic Partnership to Elevate Customer Experience with AI

     |     

2024/05/20 12:27 pm

Walmart Enhances Digital Transformation to Elevate Customer Experience

     |     

2024/05/20 12:23 pm

Skoda India Unveils New Corporate Identity, Emphasising Customer Experience and Expansion Plans

     |     

2024/05/20 12:20 pm

Experion Technologies Announces Strategic Partnership with Twixor to Elevate Customer Experience

   Nidhi Shail  |     

2024/05/17 17:03 pm

EaseMyTrip Collaborates with Google Wallet to Offer Enhanced Customer Experience

   Aditi Sharma  |     

2024/05/16 17:17 pm

EaseMyTrip has announced a groundbre...

Read more

AVEVA Launches Advanced Customer Experience Center in Hyderabad

   Aditi Sharma  |     

2024/05/16 15:38 pm

SBI General Introduces Bima Central, a Revolutionary Advancement in Customer Experience

   Nidhi Shail  |     

2024/05/16 14:50 pm

Freshworks names Ashwin Ballal as Chief Information Officer

   Nidhi Shail  |     

2024/05/16 12:13 pm

Ashwin Ballal, a seasoned global executive with over 30 years of diverse experience, has announced his move to Freshworks as Chief Information Officer (CIO) after an illustrious 8-year tenure as CIO at Medal...

Read more
© 2023 Company, Inc