Hinduja Global Solutions' New CX Hub in South Africa to Boost Global Client Services and Create 400 Jobs by 2025
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2024/10/04 14:52 pm Hinduja Global Solutions (HGS), a major player in the business process management industry, has announced th... |
dormakaba Expands its Presence in India with Third Customer Experience Centre in Delhi
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2024/10/01 16:09 pm Strengthening its footprint in India, dormakaba has inaugurated its third Customer Experience Centre, this t... |
Firstsource Solutions Acquires UK-Based Ascensos for £42 Million to Strengthen CX in Retail and eCommerce Sectors
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2024/09/24 12:21 pm Firstsource Solutions, a leading business process services (BPS) company under the Rs 90,000 crore RP-Sanjiv... |
Talkdesk introduces new AI tools to boost customer service efficiency
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2024/09/23 12:23 pm Talkdesk has launched two new AI-powered tools, Talkdesk AI Rewriter and Talkdesk AI Translator, designed to enhance customer experience technology for enterprises of all sizes. These innovations aim to meet... |
Infosys Expands Strategic Partnership with Posti to Enhance Customer Experience and Operational Efficiency with AI and Cloud Solutions
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2024/09/21 14:55 pm Infosys has announced the expansion of its long-standing strategic collaboration with Posti, a prominent delivery and logistics services provider in Finland, Sweden, and the Baltics. The enhanced partnership... |
NAB Expands AWS Partnership to Boost AI Capabilities and Customer Experience
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2024/09/21 12:35 pm NAB has extended its long-standing partnership with Amazon Web Services (AWS) as part of its multi-cloud strategy, aimed at enhancing its technology capabilities and improving customer experiences. This rene... |
Cisco CX Leader Denzil Samuels Joins NTT Data as Senior VP Amid Major Leadership Shifts
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2024/09/20 18:43 pm Denzil Samuels, a top executive in Cisco Systems' customer experience division, has departed the company to join NTT Data as Senior Vice President of Global Multi-National Account Sales. Samuels, who off... |
Bank of Baroda Leverages Generative AI to Revolutionize Customer Experience and Boost Employee Efficiency
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2024/09/18 15:59 pm Bank of Baroda is taking a significant leap forward in its digital transformation journey by incorporating advanced data anal... |
Monte Carlo Teams Up with Salesforce to Drive Digital Transformation and Customer Experience
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2024/09/11 13:42 pm Salesforce announced a strategic collaboration with Monte Carlo to revolutionize the fashion brand... |
Avaya Launches Avaya Experience Platform Public Cloud in India
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2024/09/10 18:41 pm Avaya, a leading provider of customer and enterprise experience solutions, announced the nationwide launch o... |
Customer Experience Outsourcing Services Market to Reach $205.1 Billion by 2032, Growing at 11.1% CAGR
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2024/09/10 12:30 pm The global customer experience outsourcing services market is projected to experience substantial ... |
City Furniture Partners with 3D Cloud to Revolutionize Customer Shopping Experience
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2024/09/06 21:27 pm City Furniture, a family-owned furniture and mattress retailer, has announced an exciting new part... |
Cox Fence Unveils Newly Designed Website to Enhance Customer Experience
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2024/09/06 14:58 pm Cox Fence is proud to announce the launch of its newly revamped website, reflecting the company's ongoin... |
The Bear House Enhances Customer Experience with Kapture CX Integration
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2024/09/05 11:27 am The Bear House has announced the onboarding of Kapture CX, a next-generation AI-powered customer support automation platform,... |
Discover Airlines Appoints Marco Goetz as Chief Commercial Officer to Drive Revenue Growth and Enhance Customer Experience
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2024/09/03 18:43 pm Discover Airlines has officially named Marco Goetz as its new Chief Commercial Officer (CCO), effective today. Goetz succeeds... |
Telkom Indonesia Unveils Strategic Plans to Enhance Customer Experience in Fiber Broadband Sector
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2024/09/02 13:58 pm Telkom Indonesia has announced a strategic roadmap and growth plans aimed at elevating customer experience in the fiber broad... |
Fusion CX Expands Global Presence with Strategic Investment in Belize-Based RCC BPO
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2024/08/29 17:15 pm Fusion CX has successfully completed a strategic investment in RCC BPO, a prominent outsourcing services provider based in Be... |
Newgen Software Launches NewgenONE Marvin – APEX Edition to Revolutionize Enterprise Productivity with Enhanced AI Integration
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2024/08/28 18:25 pm Newgen Software has announced the release of NewgenONE Marvin – APEX Edition, the latest iteration of its GenAI-enh... |
CARS24 Partners with Truecaller to Revolutionize Customer Communication and Enhance Safety in AutoTech Transactions
Nidhi Shail |
2024/08/22 16:48 pm CARS24 has announced a strategic partnership with Truecaller, the global leader in contact verific... |
Ipsos Strengthens CEX Offering with New Senior Hires and Division Integration
Nidhi Shail |
2024/08/12 16:50 pm Ipsos Australia has merged its customer experience (CX) and employee exp... |
Flipkart names Ramesh Gururaja as SVP Consumer Product
Nidhi Shail |
2024/08/09 16:11 pm Flipkart has brought on board Ramesh Gururaja, a former executive from Tokopedia, as its new Senior Vice President of Consume... |
Avant Expands Portfolio with Acquisition of CX Effect to Strengthen Customer Experience and AI Offerings
Nidhi Shail |
2024/08/08 18:14 pm Avant has acquired CX Effect to bolster its business, sales, and service opportunities in the cust... |
Sensormatic Solutions and HappyOrNot Enhance Customer Experience with New Brand Vitality Meter
Nidhi Shail |
2024/08/07 15:16 pm Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, has partnered with HappyOrNot, a gl... |
Sainsbury’s Partners with NCR Voyix to Revolutionize Customer Experience
Aditi Sharma |
2024/08/06 16:22 pm Sainsbury’s has announced a new seven-year agreement with NCR Voyix, a global leader in digi... |
Customer Service Startup SupportLogic Acquires xFind to Enhance AI Features
Nidhi Shail |
2024/08/06 16:15 pm SupportLogic announced the successful acquisition of xFind, a vendor specializing in retrieval-aug... |
Doctor Anywhere Partners with Zendesk for Superior Customer Experience
Nidhi Shail |
2024/08/05 13:28 pm Doctor Anywhere has announced a strategic partnership with Zendesk to elevate the support experien... |
Tata Tele Business Services (TTBS) Transforms Logwin Air and Ocean India’s Customer Experience with Advanced Connectivity Solutions
Nidhi Shail |
2024/07/29 18:38 pm Tata Tele Business Services (TTBS), a leading provider of digital connectivity and cloud solutions... |
Camunda and OakNorth Collaborate to Revolutionize Digital Banking with Advanced Automation
Nidhi Shail |
2024/07/26 16:04 pm Camunda has announced a strategic partnership with OakNorth, a pioneering digital bank dedicated t... |
ServiceNow and Boomi Announce Strategic Commitment to Elevate Customer Experiences Through AI-Powered Self-Service
Nidhi Shail |
2024/07/25 16:55 pm ServiceNow, a leading AI platform for business transformation, and Boomi, a frontrunner in intelli... |
Cognizant and Whitbread Expand Partnership to Revolutionize Digital Customer Experience
Nidhi Shail |
2024/07/24 16:28 pm Cognizant and Whitbread have expanded their digital transformation partnership to enhance customer... |
Pepperfry Reappoints Alok Varman as Head of Supply Chain to Enhance Customer Experience and Drive Growth
Nidhi Shail |
2024/07/22 17:32 pm Pepperfry has welcomed back Alok Varman as the Head of Supply Chain, aiming to solidify its standi... |
Sky Cable Partners with Converge ICT Solutions to Enhance Customer Experience with Superior Fiber Network
Nidhi Shail |
2024/07/22 14:45 pm Sky Cable Corp. has entered into a commercial arrangement with the leading Philippine fiber broadb... |
Shaadi.com and Truecaller Unite to Enhance Secure Communication and User Experience
Nidhi Shail |
2024/07/20 12:38 pm Shaadi.com has announced a strategic partnership with Truecaller. This collaboration aims to enhan... |
Jaguar Land Rover UK Appoints Costa Delis as New Customer Experience Director
Nidhi Shail |
2024/07/19 15:47 pm Jaguar Land Rover (JLR) UK has appointed Costa Delis as the new UK Customer Experience Director, m... |
Spain’s Aire Networks and Nokia Collaborate to Enhance Customer Experience with Advanced Network Modernization
Nidhi Shail |
2024/07/18 17:22 pm Aire Networks has partnered with Nokia to deploy cutting-edge mobile core solutions, aiming to rev... |
Kotak Mahindra Bank Launches Integrated Distribution Structure for Seamless Customer Service
Nidhi Shail |
2024/07/17 13:57 pm Kotak Mahindra Bank announced a new Distribution structure aimed at enhancing its growth strategy ... |
Ather Energy Enhances Customer Experience and Data Analysis with Qlik Sense
Nidhi Shail |
2024/07/16 14:43 pm Ather Energy, one of India’s leading electric scooter manufacturers based in Bengaluru, has ... |
ISC-CX and Avolta Join Forces to Elevate Customer Experience in Airports
Nidhi Shail |
2024/07/16 12:36 pm ISC-CX, a global leader in comprehensive customer experience (CX) solutions, has announced a strategic partn... |
Mitigram Appoints Stephen Andersen as Head of Customer Experience to Drive Growth and Enhance Client Satisfaction
Nidhi Shail |
2024/07/12 11:36 am Mitigram, a global leader in digital trade financing, is delighted to announce the appointment of ... |
Locobuzz Honoured by Microsoft as AI Innovator in Customer Experience Management
Nidhi Shail |
2024/07/11 11:11 am Locobuzz, a global leader in customer experience management (CXM), has been recognized by Microsof... |
Hexaware Enhances E-Commerce Customer Experience with New Gen AI App on AWS Marketplace
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2024/07/10 13:29 pm Hexaware has unveiled its innovative Gen AI App for Retailers on the AWS Marketplace, a comprehensive digita... |
Carlsberg Asia and Foodpanda Team Up to Elevate Customer Experience and Accessibility
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2024/07/10 12:46 pm Carlsberg Asia has intensified its partnership with foodpanda, Asia's leading food and grocery delivery ... |
tifgroup Partners with OpenDialog AI to Revolutionize Travel Insurance Customer Experience
Nidhi Shail |
2024/07/09 14:58 pm tifgroup is thrilled to announce a strategic partnership with OpenDialog AI to significantly enhan... |
Aflac and SKYGEN Collaboration Promises Advanced Automation and Improved Customer Satisfaction
Nidhi Shail |
2024/07/09 14:53 pm Aflac has announced a strategic partnership with SKYGEN to enhance the customer satisfaction journey in its ... |
PTT Digital Transforms Customer Experience with Genesys Cloud CX and Beryl 8 Plus
Nidhi Shail |
2024/07/08 16:41 pm PTT Digital has partnered with Beryl 8 Plus and Genesys, a global leader in cloud solutions powere... |
Jumia Boosts Customer Experience with Sprinklr's AI-Powered Unified CXM Platform
Nidhi Shail |
2024/07/05 17:21 pm Jumia, a leading e-commerce platform, has integrated Sprinklr’s AI-powered Unified Customer ... |
Snitch Elevates Customer Experience to Mark 4th Anniversary Celebrations
Nidhi Shail |
2024/07/05 14:09 pm Snitch, India's fastest-growing men's fashion brand, has announc... |
HDFC Bank Plans Major System Upgrade to Elevate Customer Service Standards
Nidhi Shail |
2024/07/04 14:25 pm HDFC Bank has announced a significant system upgrade scheduled for July 13, 2024. This upgrade wil... |
Aerospike names Venkatesh Guntur as Country Head for Southeast Asia
Nidhi Shail |
2024/07/03 17:15 pm Aerospike has appointed Venkatesh Guntur as the new Country Head for Southeast Asia (ASEAN). In this pivotal role, Ven... |
Nissan Expands Second Delivery Program to Enhance Customer Engagement
Nidhi Shail |
2024/07/02 15:09 pm Nissan has launched the Second Delivery program to assist owners in mastering advanced driving technologies ... |
IKEA Revolutionizes Customer Experience with Innovative Upptäcka Self-Service Kiosks
Nidhi Shail |
2024/07/01 15:33 pm IKEA is redefining the retail experience by intr... |
Ascensos Collaborates with SentiSum to Transform Customer Experience
Nidhi Shail |
2024/06/28 14:38 pm Ascensos, a leader in customer experience management, is excited to announce a groundbreaki... |
InMoment Revolutionizes Customer Experience with AI-Powered Conversational Intelligence Solution
Nidhi Shail |
2024/06/26 15:42 pm InMoment has unveiled a groundbreaking advancement today by integrating generative AI into ... |
Virgin Money Partners with Experian to streamline Customer Experience and Digital Services
Nidhi Shail |
2024/06/26 14:48 pm The retail bank, which is currently undergoing a £2.9 billion takeover by Nationwide Building Society,... |
Recheck Launches Industry Registry to Elevate Customer Experience in Residential Solar Market
Nidhi Shail |
2024/06/25 14:54 pm Recheck, the verification platform for the residential solar industry, has ... |
AutoQA by Kapture CX, transforming Customer Interactions with AI
Nidhi Shail |
2024/06/24 18:21 pm Kapture CX has introduced AutoQA, a strategic innovation designed to transform traditional ... |
BT Group Enhances Customer Experience with Expanded ServiceNow Partnership
Nidhi Shail |
2024/06/24 16:01 pm BT Group and ServiceNow have announced an expand... |
IndiGo Elevates Customer Experience with AI-Powered Assistant on WhatsApp
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2024/06/20 17:33 pm IndiGo, India's leading airline choice, has elevat... |
Dentsu Expands Customer Experience Leadership in Southeast Asia with Key Appointments
Nidhi Shail |
2024/06/18 13:42 pm Dentsu is strengthening its Customer Experience Management (CXM) capabilities across Southeast Asia with sig... |
Indo Nissin Foods promotes Varun Oberoi to VP and Head of Marketing and Corporate Communications
Nidhi Shail |
2024/06/17 17:02 pm Varun Oberoi's recent promotion to Vice President and Head of Marketing and Corporate C... |
HBX Group to Revolutionize Customer Experience in Travel and Hospitality with Google Cloud AI
Nidhi Shail |
2024/06/17 16:57 pm HBX Group has announced a strategic initiative aimed at revolutionising customer service through innovative ... |
Co-op Enhances Customer Experience with Digital Transformation via RISE with SAP
Nidhi Shail |
2024/06/14 18:41 pm SAP SE has announced that Co-op, one of the world’s largest consumer cooperatives, has completed its m... |
Whirlpool and HUL Partner to Enhance Laundry Experience for Indian Consumers
Nidhi Shail |
2024/06/14 18:23 pm Whirlpool of India Ltd, a subsidiary of Whirlpool Corporation and a leading brand in India's washing mac... |
2.0 & Partners Welcomes Diana Li as Senior Customer Experience Manager to Elevate Travel Retail Experiences
Nidhi Shail |
2024/06/13 11:28 am Travel retail agency 2.0 & Partners has announced the appointment of Diana Li as its new Senior Customer... |
Bath & Body Works Teams Up with Accenture to Revolutionize Customer Experiences Through Digital Innovation
Nidhi Shail |
2024/06/13 11:24 am Bath & Body Works has announced a strategic collaboration with Accenture aimed at modernizing and stream... |
Novo Announces Ekta Grover as Group Product Manager
Nidhi Shail |
2024/06/11 13:48 pm Novo is pleased to announce the appointment o... |
Kantar and QuestionPro Partner to Elevate Customer Experience with AI and Technology
Nidhi Shail |
2024/06/10 12:16 pm Kantar and QuestionPro have announced a strat... |
SAP SE to Enhance Customer Experience with Acquisition of WalkMe in $1.5 Billion Deal
Nidhi Shail |
2024/06/06 12:07 pm SAP SE and WalkMe announced a definitive agre... |
Air India, DMRC, and Delhi International Airport Enhance Customer Experience with New Check-In Facilities at Metro Stations
Nidhi Shail |
2024/06/05 15:02 pm Air India, Delhi Metro Rail Corporation (DMRC... |
Blue Star Appoints Udit Pahwa as Chief Information Officer
Nidhi Shail |
2024/06/04 17:52 pm Blue Star Ltd. has named Udit Pahwa as its new Chief Information Officer (CIO). In this rol... |
Google Wallet Partners with Pine Labs to Revolutionise Gift Card Experience in India
Nidhi Shail |
2024/05/31 17:45 pm Google Wallet has partnered with leading fint... |
Convin introduces AI solutions to redefine customer experience in BFSI industry
Nidhi Shail |
2024/05/31 13:05 pm Convin has introduced two groundbreaking customer-centric solutions, Real-time Agent Assist and Manager Assist. These tools are poised to revolutionize the Banking, Financial Ser... |
General Motors India Launches Chevrolet Complete Care to Enhance Customer Experience
Nidhi Shail |
2024/05/30 18:27 pm General Motors India has announced a comprehensive approach to customer experience with the launch of Chevro... |
Air India Enhances Customer Experience with the Introduction of iCoupon During Disruptions
Nidhi Shail |
2024/05/30 18:19 pm Air India has announced the introduction of digital refreshment vouchers in partnership wit... |
Airpay Partners with Wix to Enhance User Experience for India-based Merchants
Aditi Sharma |
2024/05/30 13:38 pm Airpay has announced a strategic partnership with Wix.com Ltd., a leading SaaS website builder platform, to sup... |
Maruti Suzuki Opens 5,000th Service Centre in India, Boosts Nationwide Customer Experience
Nidhi Shail |
2024/05/29 15:16 pm Maruti Suzuki India Limited has celebrated a ... |
Stryker Launches Customer Experience Centre at Global Technology Centre in Gurugram
Aditi Sharma |
2024/05/28 18:08 pm Stryker has unveiled its latest initiative with the opening of a Customer Experience Centre at Stryker&rsquo... |
Commvault Appoints Gareth Russell as its CTO for APAC
Nidhi Shail |
2024/05/28 14:21 pm Commvault has announced the appointment of Gareth Russell as Field Chief Technology Officer of Security for ... |
Digitas India and MoEngage Collaborate to Elevate Customer Engagement ROI
Nidhi Shail |
2024/05/27 16:54 pm In a strategic move to enhance brands' customer engagement return on investment (ROI), Digitas India has... |
Air India appoints Sanjay Sharma as its Chief Financial Officer
Aditi Sharma |
2024/05/27 15:39 pm Air India has announced the appointment of Sanjay Sharma as its new Chief Financial Officer (CFO), eff... |
Dhaval Mankad Joins Vadilal Industries Limited as Vice President - IT (CIO)
Nidhi Shail |
2024/05/27 12:01 pm Dhaval Mankad has announced his appointment as Vice President - IT (CIO) at Vadilal Industries Limited. Mank... |
Talisma Corporation Partners with xAmplify to Revolutionise Customer Experience in India
Nidhi Shail |
2024/05/23 12:37 pm Talisma Corporation Pvt. Ltd., a prominent provider of customer experience solutions, has partnered with US-... |
Startek Launches New Generative AI to Empower Agents and Transform Customer Experience
Aditi Sharma |
2024/05/23 12:31 pm Startek announced the launch of Startek Generative AI, an innovative suite of Generative AI solutions design... |
Flipkart Introduces IRIS to Provide Brands with Customer Behaviour Insights
Nidhi Shail |
2024/05/22 13:06 pm Walmart-owned e-commerce giant Flipkart has launched its latest innovation, the Flipkart IRIS (Insights and ... |
Cleartrip Launches Exclusive Benefits for Flipkart Plus and Myntra Insiders to Enrich the Customer Experience
Aditi Sharma |
2024/05/21 18:26 pm Cleartrip is enhancing customer satisfaction by introducing exclusive flight and hotel booking benefits for ... |
Wipro appoints Sanjeev Jain as COO
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2024/05/21 11:30 am Wipro has announced the appointment of Sanjeev Jain as its new Chief Operating Officer (COO), following the resignation of former COO Amit Choudhary last Friday. Jain will report... |
Sainsbury’s and Microsoft Forge Five-Year Strategic Partnership to Elevate Customer Experience with AI
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2024/05/20 12:27 pm |
Walmart Enhances Digital Transformation to Elevate Customer Experience
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2024/05/20 12:23 pm |
Skoda India Unveils New Corporate Identity, Emphasising Customer Experience and Expansion Plans
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2024/05/20 12:20 pm |
Experion Technologies Announces Strategic Partnership with Twixor to Elevate Customer Experience
Nidhi Shail |
2024/05/17 17:03 pm |
EaseMyTrip Collaborates with Google Wallet to Offer Enhanced Customer Experience
Aditi Sharma |
2024/05/16 17:17 pm EaseMyTrip has announced a groundbre... |
AVEVA Launches Advanced Customer Experience Center in Hyderabad
Aditi Sharma |
2024/05/16 15:38 pm |
SBI General Introduces Bima Central, a Revolutionary Advancement in Customer Experience
Nidhi Shail |
2024/05/16 14:50 pm |
Freshworks names Ashwin Ballal as Chief Information Officer
Nidhi Shail |
2024/05/16 12:13 pm Ashwin Ballal, a seasoned global executive with over 30 years of diverse experience, has announced his move to Freshworks as Chief Information Officer (CIO) after an illustrious 8-year tenure as CIO at Medal... |