Latest News

Cyara, a leader in AI-powered Customer Experience (CX) transformation, announced the launch of its latest innovations, including the DA...

Raymond Lifestyle has announced the appointment of Gautam Hari Singhania as its Executive Chairman. Accordin...

JEA has significantly enhanced its customer experience by collaborating with KUBRA, a leading provider of cu...

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has ent...

Niyo has announced its partnership with CleverTap, a leading customer engagement platform, to enhance customer experience through perso...

ServiceNow, a leader in AI-driven business transformation, and Five9, known for its Intelligent CX Platform,...

Havas CX, the dedicated customer experience division of global communications group Havas, has announced its strategic expansion into S...

Max Life Insurance Company Ltd. has entered into a strategic partnership with Rebuscode, a subsidiary of Numr Canada, known for its exp...

EaseMyTrip.com has entered a strategic partnership with Hyperface, Asia’s first Credit Cards as a Serv...

Aprecomm, an intuitive network and customer experience platform provider, has announced a strategic partners...

Trax Retail has announced the appointment of Kendra Ricenbaw as Chief Customer Experience Officer (CCXO). In her new role, Ricenbaw wil...

JobAdder has appointed Fabrice Etienne as its new Chief Marketing Officer as part of its ambitious plans for...

Netcracker Technology and du, a prominent telecom and digital services provider, have announced a strategic partnership to drive innova...

Cisco has introduced a range of AI-powered features in its contact center solutions, including the Webex AI ...

WhatsApp is transforming the customer experience landscape by integrating AI technology, enabling businesses to provide personalized, 2...

JSW MG Motor India has launched two generative AI chatbots, Avira and Vir. Developed in partnership with Goo...

RLC Residences has teamed up with Salesforce to transform its customer experience. "This collaboration ...

Honeywell has introduced three next-generatio...

Pepperfry has announced a strategic collaboration with Infra.Market. This partnership aims to create an enha...

Bajaj Allianz Life Insurance has joined forces with MoEngage to enhance cu...

Avaya, a worldwide...

The Melbourne Convention Bureau (MCB) is excited to announce the appointment of Nicolena Oborn as its new Chief Sales and Customer Expe...

Zendesk, a leading customer service and experience platform, announced new AI-driven initiatives aimed at re...

boost.ai announced the launch of AI-powered CX Insights, a trio of new features to its conversational A...

Mural, a leader in the visual work platform space, is taking customer experience to the next level by integr...

TravelNet Solutions (TNS), a leading provider of integrated software and marketing solutions for the hospita...

Kapture CX

Hinduja Global Solutions (HGS), a major player in the business process management industry, has announced th...

Strengthening its footprint in India, dormakaba has inaugurated its third Customer Experience Centre, this t...

Firstsource Solutions, a leading business process services (BPS) company under the Rs 90,000 crore RP-Sanjiv...

Talkdesk has launched two new AI-powered tools, Talkdesk AI Rewriter and Talkdesk AI Translator, designed to enhance customer experience technology for enterprises of all sizes. These innovations aim to meet...

Infosys has announced the expansion of its long-standing strategic collaboration with Posti, a prominent delivery and logistics services provider in Finland, Sweden, and the Baltics. The enhanced partnership...

NAB has extended its long-standing partnership with Amazon Web Services (AWS) as part of its multi-cloud strategy, aimed at enhancing its technology capabilities and improving customer experiences. This rene...

Denzil Samuels, a top executive in Cisco Systems' customer experience division, has departed the company to join NTT Data as Senior Vice President of Global Multi-National Account Sales. Samuels, who off...

Bank of Baroda is taking a significant leap forward in its digital transformation journey by incorporating advanced data anal...

Salesforce announced a strategic collaboration with Monte Carlo to revolutionize the fashion brand...

Avaya, a leading provider of customer and enterprise experience solutions, announced the nationwide launch o...

The global customer experience outsourcing services market is projected to experience substantial ...

City Furniture, a family-owned furniture and mattress retailer, has announced an exciting new part...

Cox Fence is proud to announce the launch of its newly revamped website, reflecting the company's ongoin...

The Bear House has announced the onboarding of Kapture CX, a next-generation AI-powered customer support automation platform,...

Discover Airlines has officially named Marco Goetz as its new Chief Commercial Officer (CCO), effective today. Goetz succeeds...

Telkom Indonesia has announced a strategic roadmap and growth plans aimed at elevating customer experience in the fiber broad...

Fusion CX has successfully completed a strategic investment in RCC BPO, a prominent outsourcing services provider based in Be...

Newgen Software has announced the release of NewgenONE Marvin – APEX Edition, the latest iteration of its GenAI-enh...

CARS24 has announced a strategic partnership with Truecaller, the global leader in contact verific...

Ipsos Australia has merged its customer experience (CX) and employee exp...

Flipkart has brought on board Ramesh Gururaja, a former executive from Tokopedia, as its new Senior Vice President of Consume...

Avant has acquired CX Effect to bolster its business, sales, and service opportunities in the cust...

Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, has partnered with HappyOrNot, a gl...

Sainsbury’s has announced a new seven-year agreement with NCR Voyix, a global leader in digi...

SupportLogic announced the successful acquisition of xFind, a vendor specializing in retrieval-aug...

Doctor Anywhere has announced a strategic partnership with Zendesk to elevate the support experien...

Tata Tele Business Services (TTBS), a leading provider of digital connectivity and cloud solutions...

Camunda has announced a strategic partnership with OakNorth, a pioneering digital bank dedicated t...

ServiceNow, a leading AI platform for business transformation, and Boomi, a frontrunner in intelli...

Cognizant and Whitbread have expanded their digital transformation partnership to enhance customer...

Pepperfry has welcomed back Alok Varman as the Head of Supply Chain, aiming to solidify its standi...

Sky Cable Corp. has entered into a commercial arrangement with the leading Philippine fiber broadb...

Shaadi.com has announced a strategic partnership with Truecaller. This collaboration aims to enhan...

Jaguar Land Rover (JLR) UK has appointed Costa Delis as the new UK Customer Experience Director, m...

Aire Networks has partnered with Nokia to deploy cutting-edge mobile core solutions, aiming to rev...

Kotak Mahindra Bank announced a new Distribution structure aimed at enhancing its growth strategy ...

Ather Energy, one of India’s leading electric scooter manufacturers based in Bengaluru, has ...

ISC-CX, a global leader in comprehensive customer experience (CX) solutions, has announced a strategic partn...

Mitigram, a global leader in digital trade financing, is delighted to announce the appointment of ...

Locobuzz, a global leader in customer experience management (CXM), has been recognized by Microsof...

Hexaware has unveiled its innovative Gen AI App for Retailers on the AWS Marketplace, a comprehensive digita...

Carlsberg Asia has intensified its partnership with foodpanda, Asia's leading food and grocery delivery ...

tifgroup is thrilled to announce a strategic partnership with OpenDialog AI to significantly enhan...

Aflac has announced a strategic partnership with SKYGEN to enhance the customer satisfaction journey in its ...

PTT Digital has partnered with Beryl 8 Plus and Genesys, a global leader in cloud solutions powere...

Jumia, a leading e-commerce platform, has integrated Sprinklr’s AI-powered Unified Customer ...

Snitch, India's fastest-growing men's fashion brand, has announc...

HDFC Bank has announced a significant system upgrade scheduled for July 13, 2024. This upgrade wil...

Aerospike has appointed Venkatesh Guntur as the new Country Head for Southeast Asia (ASEAN). In this pivotal role, Ven...

Nissan has launched the Second Delivery program to assist owners in mastering advanced driving technologies ...

IKEA is redefining the retail experience by intr...

Ascensos, a leader in customer experience management, is excited to announce a groundbreaki...

InMoment has unveiled a groundbreaking advancement today by integrating generative AI into ...

The retail bank, which is currently undergoing a £2.9 billion takeover by Nationwide Building Society,...

Recheck, the verification platform for the residential solar industry, has ...

Kapture CX has introduced AutoQA, a strategic innovation designed to transform traditional ...

BT Group and ServiceNow have announced an expand...

IndiGo, India's leading airline choice, has elevat...

Dentsu is strengthening its Customer Experience Management (CXM) capabilities across Southeast Asia with sig...

Varun Oberoi's recent promotion to Vice President and Head of Marketing and Corporate C...

HBX Group has announced a strategic initiative aimed at revolutionising customer service through innovative ...

SAP SE has announced that Co-op, one of the world’s largest consumer cooperatives, has completed its m...

Whirlpool of India Ltd, a subsidiary of Whirlpool Corporation and a leading brand in India's washing mac...

Travel retail agency 2.0 & Partners has announced the appointment of Diana Li as its new Senior Customer...

Bath & Body Works has announced a strategic collaboration with Accenture aimed at modernizing and stream...

Novo is pleased to announce the appointment o...

Kantar and QuestionPro have announced a strat...

SAP SE and WalkMe announced a definitive agre...

Air India, Delhi Metro Rail Corporation (DMRC...

Blue Star Ltd. has named Udit Pahwa as its new Chief Information Officer (CIO). In this rol...

Google Wallet has partnered with leading fint...

Convin has introduced two groundbreaking customer-centric solutions, Real-time Agent Assist and Manager Assist. These tools are poised to revolutionize the Banking, Financial Ser...

General Motors India has announced a comprehensive approach to customer experience with the launch of Chevro...

Air India has announced the introduction of digital refreshment vouchers in partnership wit...

Airpay has announced a strategic partnership with Wix.com Ltd., a leading SaaS website builder platform, to sup...

Maruti Suzuki India Limited has celebrated a ...

Stryker has unveiled its latest initiative with the opening of a Customer Experience Centre at Stryker&rsquo...

Commvault has announced the appointment of Gareth Russell as Field Chief Technology Officer of Security for ...

In a strategic move to enhance brands' customer engagement return on investment (ROI), Digitas India has...

Air India has announced the  appointment of Sanjay Sharma as its new Chief Financial Officer (CFO), eff...

Dhaval Mankad has announced his appointment as Vice President - IT (CIO) at Vadilal Industries Limited. Mank...

Talisma Corporation Pvt. Ltd., a prominent provider of customer experience solutions, has partnered with US-...

Startek announced the launch of Startek Generative AI, an innovative suite of Generative AI solutions design...

Walmart-owned e-commerce giant Flipkart has launched its latest innovation, the Flipkart IRIS (Insights and ...

Cleartrip is enhancing customer satisfaction by introducing exclusive flight and hotel booking benefits for ...

Wipro has announced the appointment of Sanjeev Jain as its new Chief Operating Officer (COO), following the resignation of former COO Amit Choudhary last Friday. Jain will report...

EaseMyTrip has announced a groundbre...