Manappuram Finance has announced the appointment of Sreekanth P V as Group Head – Operations & Customer Experience, at the
Read MoreMovate has announced a strategic partnership with Kahuna Labs to develop next-generation technical support solutions powered by artificial intelligence and
Read MoreAccenture has announced plans to acquire Ookla, a leading network intelligence and customer experience analytics company best known for its
Read MoreACT Fibernet (Atria Convergence Technologies Ltd) has promoted Aditya Singh to the role of Chief Customer Experience Officer (CCXO), effective
Read MorePrithvi Exchange (India) Limited has introduced a WhatsApp-enabled forex assistance service as part of its ongoing digital transformation roadmap. Disclosed
Read MoreHavas Helia has appointed award-winning creative leader Andy O’Carroll as its first-ever Chief Creative Officer, marking a significant shift in
Read MoreHCLTech has announced an upgraded release of its Fluid Contact Center platform, developed in partnership with Cisco, aimed at helping enterprises modernize
Read MoreOracle has announced a new set of role-based AI agents embedded within Oracle Fusion Cloud Applications to help organizations modernize how marketing, sales,
Read MoreGenesys and Fujitsu have completed a large-scale modernization of AEON Financial Service’s contact center operations using Genesys Cloud, a unified
Read MoreEnterprises across sectors are accelerating investments in artificial intelligence to enhance responsiveness, simplify engagement, and modernize customer journeys. In Q3
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