In this exclusive CX Net interview, Jagannath Ojha, Head of Retail Operations at Metro Brands Limited , shares his valuable insights on customer experience
Customer support has experienced a profound evolution, transitioning from a reactive function aimed at addressing customer complaints to a proactive force that drives business success.
In the ever-evolving landscape of consumer behavior, one trend is becoming increasingly apparent: the meteoric rise of
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Introduction; The COVID 19 pandemic has brought about changes in consumer behavior in the
Overview Sephora is a shining example of innovation in the quickly changing retail
Boots, established in 1849, is the UK’s primary health store. With a wealthy
From its humble origins in 1971 at Seattle’s Pike Place Market, Starbucks has
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