At a glance

Forethought Crosses $1 Billion in Customer ROI as Enterprise Adoption of Agentic AI Surges
insured.io Powers Omnichannel CX Transformation for Gulf States Insurance Group
Inn-Flow Expands Executive Leadership Team with Key Product and Customer Experience Appointments
Flydubai Partners with Amperity to Strengthen Customer Data Capabilities
January 30, 2026
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CXNet, empowers CX professionals and businesses in India to deliver experiences drive growth, and foster lasting relationships with their customers.

๐ข๐ง๐ฌ๐ฎ๐ซ๐ž๐.๐ข๐จ, a provider of cloud-native, ๐จ๐ฆ๐ง๐ข๐œ๐ก๐š๐ง๐ง๐ž ๐ข๐ง๐ฌ๐ฎ๐ซ๐ž๐.๐ข๐จ, a provider of cloud-native, ๐จ๐ฆ๐ง๐ข๐œ๐ก๐š๐ง๐ง๐ž๐ฅ ๐ž๐ง๐ ๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ ๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ for insurers, has been selected by ๐†๐ฎ๐ฅ๐Ÿ ๐’๐ญ๐š๐ญ๐ž๐ฌ ๐š๐ง๐ ๐‚๐จ๐š๐ฌ๐ญ๐š๐ฅ ๐€๐ฆ๐ž๐ซ๐ข๐œ๐š๐ง ๐ˆ๐ง๐ฌ๐ฎ๐ซ๐š๐ง๐œ๐ž ๐‚๐จ๐ฆ๐ฉ๐š๐ง๐ฒ to advance its digital transformation strategy and enhance interactions with policyholders.

Read More- https://cxnet.in/

๐Œ๐š๐ซ๐œ๐ฎ๐ฌ ๐‚๐š๐ซ๐ญ๐ž๐ซ ๐‰๐ซ. | ๐’๐ญ๐ž๐ฏ๐ž ๐‰๐จ๐ก๐ง๐ฌ๐จ๐ง

#CustomerExperience #Insurtech #DigitalTransformation #InsuranceTechnology #Omnichannel #PolicyholderExperience #ClaimsManagement #IVR #FNOL #CXInnovation #CloudTechnology #InsuranceCX
Inn-Flow, the leading all-in-one back-office platf Inn-Flow, the leading all-in-one back-office platform built for hotels, announced the addition of two seasoned technology leaders to its executive leadership team.

Read More- https://cxnet.in/

๐‹๐ž๐ž ๐๐ซ๐ข๐๐ ๐ž๐ฌ | ๐ƒ๐š๐ง๐ข๐ž๐ฅ ๐’๐œ๐š๐ ๐ง๐ž๐ฅ๐ฅ๐ข | ๐‰๐จ๐ก๐ง ๐„๐ซ๐ก๐š๐ซ๐ญ

#InnFlow #HospitalityTech #HotelTechnology #CXLeadership #ProductLeadership #CustomerExperience #SaaSLeadership #ExecutiveAppointments #HotelOperations #BackOfficeTech #AIinSaaS #FintechExperience #HotelTechAwards #LeadershipNews #techinnovation
Dubai-based airline flydubai has entered into a st Dubai-based airline flydubai has entered into a strategic collaboration with Amperity, a leading AI-driven customer data platform, to modernize its customer data management framework and elevate the overall passenger experience.

Read More- https://cxnet.in/

๐Ÿ๐ฅ๐ฒ๐๐ฎ๐›๐š๐ข | ๐€๐ฆ๐ฉ๐ž๐ซ๐ข๐ญ๐ฒ | ๐Œ๐จ๐ก๐š๐ฆ๐ฆ๐ž๐ ๐‡๐š๐ซ๐ž๐› ๐€๐ฅ๐Œ๐ก๐ž๐ข๐ซ๐ข | ๐†๐ก๐š๐ข๐ญ๐ก ๐€๐ฅ ๐‰๐จ๐ก๐š๐ง๐ข | ๐ƒ๐ž๐ซ๐ž๐ค ๐’๐ฅ๐š๐ ๐ž๐ซ | ๐Š๐š๐›๐ข๐ซ ๐’๐ก๐š๐ก๐š๐ง๐ข

#flydubai #Amperity #CustomerExperience #CXInnovation #DigitalTransformation #AirlineTechnology #CustomerData #Personalization
#TravelTech #AviationIndustry #AIinAviation #DataDrivenCX #ModernRetailing #CustomerEngagement
Berlin-headquartered customer experience automatio Berlin-headquartered customer experience automation company ๐๐š๐ซ๐ฅ๐จ๐š has raised $๐Ÿ‘๐Ÿ“๐ŸŽ ๐ฆ๐ข๐ฅ๐ฅ๐ข๐จ๐ง in a late-stage funding round, valuing the company at $3 billion.

Read More- https://cxnet.in/

๐๐š๐ซ๐ฅ๐จ๐š | ๐Œ๐š๐ฅ๐ญ๐ž ๐Š๐จ๐ฌ๐ฎ๐› | ๐’๐ญ๐ž๐Ÿ๐š๐ง ๐Ž๐ฌ๐ญ๐ฐ๐š๐ฅ๐

#Parloa #ConversationalAI #CustomerExperience #CXAutomation #EnterpriseAI #VoiceAI #ContactCenter #AgenticAI #AIStartups #TechFunding #GenerativeAI #CustomerService #DigitalTransformation #SaaS #CXInnovation
Disconnected journeys. Disconnected customers. Co Disconnected journeys.
Disconnected customers.

Continuous conversations win.
Fragmentation kills loyalty.

๐‘บ๐’๐’–๐’“๐’„๐’†: ๐’๐’†๐’๐’…๐’†๐’”๐’Œ ๐‘ช๐‘ฟ ๐‘ป๐’“๐’†๐’๐’…๐’” 2026

Stay ahead of CX leadership conversations.
Follow CXNet Official on LinkedIn or visit: https://cxnet.in

#CXTrends2026 #CustomerExperience #CXLeadership #OmnichannelCX #DigitalExperience #CXNet #CustomerFirst
๐๐ž๐ฎ๐ญ๐ซ๐š๐ฅ. ๐‚๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ข๐ฏ๐ž. ๐”๐ง๐›๐ข๐š๐ฌ๐ž๐. Thatโ€™s how real ๐๐ž๐ฎ๐ญ๐ซ๐š๐ฅ. ๐‚๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ข๐ฏ๐ž. ๐”๐ง๐›๐ข๐š๐ฌ๐ž๐.
Thatโ€™s how real CX progress happens.

CXNet isnโ€™t selling solutions.
Itโ€™s shaping ๐œ๐จ๐ง๐ฏ๐ž๐ซ๐ฌ๐š๐ญ๐ข๐จ๐ง๐ฌโ€”and outcomes.

๐‚๐—๐๐ž๐ญ ๐ข๐ฌ ๐š ๐ง๐ž๐ฎ๐ญ๐ซ๐š๐ฅ ๐ž๐œ๐จ๐ฌ๐ฒ๐ฌ๐ญ๐ž๐ฆ ๐ฐ๐ก๐ž๐ซ๐ž ๐‚๐— ๐ฅ๐ž๐š๐๐ž๐ซ๐ฌ, ๐ฉ๐ซ๐š๐œ๐ญ๐ข๐ญ๐ข๐จ๐ง๐ž๐ซ๐ฌ, ๐š๐ง๐ ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐ฉ๐ฅ๐š๐ฒ๐ž๐ซ๐ฌ ๐œ๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ž ๐š๐ง๐ ๐ž๐ฑ๐œ๐ก๐š๐ง๐ ๐ž ๐ข๐๐ž๐š๐ฌโ€”๐Ÿ๐ซ๐ž๐ž๐ฅ๐ฒ ๐š๐ง๐ ๐Ÿ๐ž๐š๐ซ๐ฅ๐ž๐ฌ๐ฌ๐ฅ๐ฒ.

Follow CXNet Official on LinkedIn or visit: https://cxnet.in and be a part of this exciting ecosystem.

#CollaborativeCX #CXLeadership #CustomerExperienceMatters #CXInnovation #B2BEcosystems #ThoughtLeadership
๐‘๐ž๐ฅ๐ข๐š๐ง๐œ๐ž ๐Œ๐š๐ญ๐ซ๐ข๐ฑ, a leading provider of employee be ๐‘๐ž๐ฅ๐ข๐š๐ง๐œ๐ž ๐Œ๐š๐ญ๐ซ๐ข๐ฑ, a leading provider of employee benefits and absence management solutions, has announced the promotion of ๐‰๐š๐ฆ๐ž๐ฌ ๐‡๐ฎ๐ž๐›๐ง๐ž๐ซ to ๐•๐ข๐œ๐ž ๐๐ซ๐ž๐ฌ๐ข๐๐ž๐ง๐ญ ๐จ๐Ÿ ๐‚๐ฅ๐ข๐ž๐ง๐ญ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ.

Read More-  https://cxnet.in/

๐‰๐ข๐ฆ ๐‡๐ฎ๐ž๐›๐ง๐ž๐ซ | ๐“๐จ๐๐ ๐„๐ฅ๐ฅ๐ข๐จ๐ญ๐ญ

#RelianceMatrix #LeadershipAnnouncement #CustomerExperience #CXLeadership #ClientManagement #EmployeeBenefits #InsuranceIndustry #ServiceExcellence #CustomerCentricity #BusinessLeadership
๐–๐ก๐ฒ ๐๐จ ๐ฒ๐จ๐ฎ ๐ญ๐ก๐ข๐ง๐ค ๐‚๐— ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐š๐๐จ๐ฉ๐ญ๐ข๐จ๐ง ๐Ÿ๐š๐ข๐ฅ๐ฌ ๐ฆ๐จ๐ฌ๐ญ ๐–๐ก๐ฒ ๐๐จ ๐ฒ๐จ๐ฎ ๐ญ๐ก๐ข๐ง๐ค ๐‚๐— ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐š๐๐จ๐ฉ๐ญ๐ข๐จ๐ง ๐Ÿ๐š๐ข๐ฅ๐ฌ ๐ฆ๐จ๐ฌ๐ญ ๐จ๐Ÿ๐ญ๐ž๐ง?
Feature obsession or lack of collaboration?

CXNet exists to close this gapโ€”by bringing CX leaders and tech providers together early.

CXNet is where CX technology gets shaped by real CX leadersโ€”
through early feedback, honest reviews, and real-world validation.

Watch the video to see how CXNet has built the ecosystem for co-creation.

Follow ๐‚๐—๐๐ž๐ญ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ on LinkedIn or visit: ๐ก๐ญ๐ญ๐ฉ๐ฌ://๐œ๐ฑ๐ง๐ž๐ญ.๐ข๐ง to explore the ecosystem.

#WhereCXMeetsTech #CXNetEcosystem #CustomerExperienceLeaders #CXInnovationHub #EnterpriseCX #TechCollaboration #CXFuture #CXTechnology #CXTech #CXLeaders
๐…๐š๐ฌ๐ญ ๐ซ๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ž๐ฌ ๐ฐ๐ข๐ง ๐š๐ญ๐ญ๐ž๐ง๐ญ๐ข๐จ๐ง. ๐€๐œ๐œ๐ฎ๐ซ๐š๐ญ๐ž ๐ซ๐ž๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ ๐…๐š๐ฌ๐ญ ๐ซ๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ž๐ฌ ๐ฐ๐ข๐ง ๐š๐ญ๐ญ๐ž๐ง๐ญ๐ข๐จ๐ง.
๐€๐œ๐œ๐ฎ๐ซ๐š๐ญ๐ž ๐ซ๐ž๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ ๐ฐ๐ข๐ง ๐ฅ๐จ๐ฒ๐š๐ฅ๐ญ๐ฒ.

In 2026, CX leaders must deliver ๐›๐จ๐ญ๐กโ€”๐œ๐จ๐ง๐ฌ๐ข๐ฌ๐ญ๐ž๐ง๐ญ๐ฅ๐ฒ, ๐š๐ญ ๐ฌ๐œ๐š๐ฅ๐ž.

The data is clear. The execution is the challenge.

๐‘บ๐’๐’–๐’“๐’„๐’†: Zendesk CX Trends 2026

Stay ahead of CX leadership conversations.
Follow ๐‚๐—๐๐ž๐ญ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ on LinkedIn or visit https://cxnet.in

#CXTrends #CXtrends2026 #CX #Zendesk #customerservice #customerexperience #networking #customerjourney
FirstComm, a prominent provider of advanced commun FirstComm, a prominent provider of advanced communications and managed technology services, has announced the appointment of David Battaglia as Vice President of Customer Experience.

Read More- https://cxnet.in/

๐…๐ข๐ซ๐ฌ๐ญ๐‚๐จ๐ฆ๐ฆ | ๐๐š๐ฎ๐ฅ ๐•๐š๐ง ๐‡๐ฒ๐Ÿ๐ญ๐ž | ๐ƒ๐š๐ฏ๐ข๐ ๐๐š๐ญ๐ญ๐š๐ ๐ฅ๐ข๐š

#LeadershipAnnouncement #CustomerExperience #CXLeadership #TechLeadership #ManagedServices #TelecomIndustry #OperationalExcellence #DigitalTransformation #SaaSLeadership #BusinessGrowth
Most CX buying decisions are made ๐›๐ž๐Ÿ๐จ๐ซ๐ž ๐ญ๐ก๐ž ๐‘๐…๐ ๐ž Most CX buying decisions are made
๐›๐ž๐Ÿ๐จ๐ซ๐ž ๐ญ๐ก๐ž ๐‘๐…๐ ๐ž๐ฏ๐ž๐ซ ๐ฌ๐ก๐จ๐ฐ๐ฌ ๐ฎ๐ฉ.

The brands CX leaders trust are already visible
before requirements are written.

CXNet is where CX decisions are shapedโ€”
through insight, credibility, and early influence.

Want your CX technology to be seen and heard even before RFP starts, CXNet is your go-to platform.
Follow CXNet Official on LinkedIn or visit https://cxnet.in
๐…๐จ๐ซ ๐ฌ๐ฉ๐จ๐ง๐ฌ๐จ๐ซ๐ฌ๐ก๐ข๐ฉ๐ฌ, ๐ฉ๐ซ๐จ๐๐ฎ๐œ๐ญ ๐ฌ๐ก๐จ๐ฐ๐œ๐š๐ฌ๐ž๐ฌ, ๐š๐ง๐ ๐‚๐— ๐ฉ๐š๐ซ๐ญ๐ง๐ž๐ซ๐ฌ๐ก๐ข๐ฉ๐ฌ:
Contact: ๐‚๐ก๐ž๐ฌ๐ก๐ญ๐š โ€“ ๐Ÿ—๐Ÿ–๐Ÿ—๐Ÿ—๐Ÿ‘ ๐Ÿ‘๐Ÿ“๐Ÿ‘๐Ÿ๐Ÿ

#CXLeaders #futureofcx #CXtechnology #customerexperience #CXInnovation #CustomerLoyalty #CX #CXTech #CXStrategy #RFP #customerexperiencemanagement #customerresearch
๐…๐ซ๐ž๐ฌ๐ก๐ฐ๐จ๐ซ๐ค๐ฌ has rolled out three new artificial int ๐…๐ซ๐ž๐ฌ๐ก๐ฐ๐จ๐ซ๐ค๐ฌ has rolled out three new artificial intelligence-driven capabilities for its ๐…๐ซ๐ž๐ฌ๐ก๐๐ž๐ฌ๐ค platform, aiming to address fragmented customer service environments and the growing expectation for quicker, more personalized support.

Read More- https://cxnet.in/

๐…๐ซ๐ž๐๐๐ฒ ๐€๐ˆ

#Freshworks #Freshdesk #CustomerExperience #CX #AIinCX #CustomerSupport #AgenticAI #AIInnovation #DigitalTransformation #SaaS #Automation #ServiceOperations #CXTechnology
๐“๐ก๐ž ๐›๐จ๐š๐ซ๐๐ซ๐จ๐จ๐ฆ ๐œ๐จ๐ง๐ฏ๐ž๐ซ๐ฌ๐š๐ญ๐ข๐จ๐ง ๐ก๐š๐ฌ ๐œ๐ก๐š๐ง๐ ๐ž๐. CX techno ๐“๐ก๐ž ๐›๐จ๐š๐ซ๐๐ซ๐จ๐จ๐ฆ ๐œ๐จ๐ง๐ฏ๐ž๐ซ๐ฌ๐š๐ญ๐ข๐จ๐ง ๐ก๐š๐ฌ ๐œ๐ก๐š๐ง๐ ๐ž๐.

CX technology is no longer about efficiency aloneโ€”
itโ€™s about ๐ซ๐ž๐ฏ๐ž๐ง๐ฎ๐ž ๐ฏ๐ž๐ฅ๐จ๐œ๐ข๐ญ๐ฒ, ๐ฌ๐œ๐š๐ฅ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ, ๐š๐ง๐ ๐ฅ๐ข๐Ÿ๐ž๐ญ๐ข๐ฆ๐ž ๐ฏ๐š๐ฅ๐ฎ๐ž.

Leaders who understand this are already winning.

he question isnโ€™t whether to invest in CX tech.
Itโ€™s how fast you can unlock its ROI.

For CX insights that shape boardroom decisions, follow CXNet Official on LinkedIn or visit https://cxnet.in

#CustomerExperience #CXLeadership #CLevelInsights #CXStrategy #EnterpriseGrowth #DigitalTransformation #CMOInsights #CXTechnology #BusinessGrowth
As we step into the New Year, the team at CXNet wi As we step into the New Year, the team at CXNet wishes our CX community continued growth, fresh perspectives, and impactful innovation.

Thank you for being part of our journey. Hereโ€™s to a year of reimagining customer experience with intelligence, empathy, and purpose.

๐–๐ข๐ฌ๐ก๐ข๐ง๐  ๐ฒ๐จ๐ฎ ๐š ๐ฌ๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ๐Ÿ๐ฎ๐ฅ ๐š๐ง๐ ๐ข๐ง๐ฌ๐ฉ๐ข๐ซ๐ข๐ง๐  ๐๐ž๐ฐ ๐˜๐ž๐š๐ซ ๐š๐ก๐ž๐š๐.

#HappyNewYear #CXNet #CXCommunity #FutureOfCX #CXInnovation
๐‡๐š๐ฉ๐ฉ๐ฒ ๐๐ž๐ฐ ๐˜๐ž๐š๐ซ!! What a year itโ€™s been! Thank you ๐‡๐š๐ฉ๐ฉ๐ฒ ๐๐ž๐ฐ ๐˜๐ž๐š๐ซ!!

What a year itโ€™s been! Thank you to our amazing ๐‚๐— ๐‹๐ž๐š๐๐ž๐ซ๐ฌ ๐š๐ง๐ ๐‚๐— ๐“๐ž๐œ๐ก ๐ฉ๐š๐ซ๐ญ๐ง๐ž๐ซ๐ฌ for being part of the ๐‚๐—๐๐ž๐ญ ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ฒ ๐ข๐ง ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ“. Your insights, innovation, and collaboration made this year truly special. We canโ€™t wait to see what we create together next year.

๐’๐š๐ง๐๐ข๐ฉ๐š๐ง ๐‘๐š๐ฒ (๐’๐‘) | ๐Œ๐ซ๐ข๐๐ฎ๐ฅ ๐’๐ซ๐ข๐ฏ๐š๐ฌ๐ญ๐š๐ฏ๐š | ๐๐ข๐๐ก๐ข ๐’๐ก๐š๐ข๐ฅ

#CXNet #CXLeaders #CXTech #CustomerExperience #CXCommunity #Collaboration #Grateful #NewYearVibes
83% of customers say CX should be far better than 83% of customers say CX should be far better than it is today.
Yet most enterprises still treat CX as a functionโ€”not a strategy.

The gap is real.
And itโ€™s growing.

Whatโ€™s the single biggest CX gap in your organisation today?

Follow ๐‚๐—๐๐ž๐ญ for daily CX insights that leaders actually need.

๐‘บ๐’๐’–๐’“๐’„๐’†: ๐’๐’†๐’๐’…๐’†๐’”๐’Œ ๐‘ช๐‘ฟ ๐‘ป๐’“๐’†๐’๐’…๐’” ๐‘น๐’†๐’‘๐’๐’“๐’• 2026

#CustomerExperience #CXLeadership #CXStrategy #EnterpriseCX #CMOInsights #CXTransformation #CustomerCentricity #BusinessGrowth #CXTrends #customerexperience
๐–๐š๐ซ๐ฆ ๐‚๐ก๐ซ๐ข๐ฌ๐ญ๐ฆ๐š๐ฌ ๐ฐ๐ข๐ฌ๐ก๐ž๐ฌ ๐Ÿ๐ซ๐จ๐ฆ ๐‚๐—๐๐ž๐ญ ๐ญ๐จ ๐จ๐ฎ๐ซ ๐‚๐— ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข ๐–๐š๐ซ๐ฆ ๐‚๐ก๐ซ๐ข๐ฌ๐ญ๐ฆ๐š๐ฌ ๐ฐ๐ข๐ฌ๐ก๐ž๐ฌ ๐Ÿ๐ซ๐จ๐ฆ ๐‚๐—๐๐ž๐ญ ๐ญ๐จ ๐จ๐ฎ๐ซ ๐‚๐— ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ฒ.

Thank you for a year of meaningful conversations, shared insights, and reimagining customer experience together. May this festive season bring joy, inspiration, and fresh ideas as we look ahead to a more human and intelligent future of CX.

๐Œ๐ž๐ซ๐ซ๐ฒ ๐‚๐ก๐ซ๐ข๐ฌ๐ญ๐ฆ๐š๐ฌ ๐Ÿ๐ซ๐จ๐ฆ ๐š๐ฅ๐ฅ ๐จ๐Ÿ ๐ฎ๐ฌ ๐š๐ญ ๐‚๐—๐๐ž๐ญ.

#CXNet #CXCommunity #CustomerExperience #FutureOfCX #MerryChristmas
๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ข๐ฌ ๐š๐ญ ๐š๐ง ๐ข๐ง๐Ÿ๐ฅ๐ž๐œ๐ญ๐ข๐จ๐ง ๐ฉ๐จ๐ข๐ง๐ญ. In ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ข๐ฌ ๐š๐ญ ๐š๐ง ๐ข๐ง๐Ÿ๐ฅ๐ž๐œ๐ญ๐ข๐จ๐ง ๐ฉ๐จ๐ข๐ง๐ญ.

In this thought-provoking piece, ๐’๐ก๐ซ๐ž๐ฌ๐ญ๐ก ๐’๐ก๐ซ๐ข๐ฏ๐š๐ฌ๐ญ๐š๐ฏ, ๐‚๐ก๐ข๐ž๐Ÿ ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ฒ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ž๐ซ, @aionostech , explores how CX is moving beyond fixing fragmented touchpoints toward designing journeys that are seamless, intuitive, and intent-led.

Todayโ€™s customers no longer judge brands on isolated interactions. They expect experiences that are coordinated end to end, anticipate needs in real time, and respond with precisionโ€”while still preserving the confidence and empathy that only human judgment can provide when it matters most.

This article highlights:

* Why touchpoint-level optimization is no longer enough
* How real-time intent is reshaping experience design
* The critical balance between intelligent automation and human oversight

A must-read for ๐‚๐— ๐ฅ๐ž๐š๐๐ž๐ซ๐ฌ, ๐ฌ๐ญ๐ซ๐š๐ญ๐ž๐ ๐ข๐ฌ๐ญ๐ฌ, ๐š๐ง๐ ๐๐ข๐ ๐ข๐ญ๐š๐ฅ ๐ญ๐ซ๐š๐ง๐ฌ๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐ง ๐ญ๐ž๐š๐ฆ๐ฌ navigating the next phase of customer experience evolution.

Read the full interview on CXNet: https://cxnet.in/

#CustomerExperience #CXTransformation #DigitalStrategy #IntentDrivenCX #HumanPlusAI #ExperienceDesign #AIONOS #LeadershipInsights #CXNews
5 CX Trends That Will Redefine Customer Service by 5 CX Trends That Will Redefine Customer Service by 2026

(Insights inspired by Forbes)

2026 will belong to brands that:
* Anticipate, not react
* Respect customer time
* Treat trust as a CX KPI
* Deliver employee experiences equal to customer expectations

These are not predictions.
Theyโ€™re ๐ฐ๐š๐ซ๐ง๐ข๐ง๐ ๐ฌ.

Follow ๐‚๐—๐๐ž๐ญ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ on LinkedIn to stay aheadโ€”or explore cxnet.in

#CXInsights #CXLeadership #CustomerCentricity #CustomerServiceTrends #CXTransformation #EnterpriseLeaders #CXNetOfficial #FutureReady #customerexperience #cxtrends2026 #cxtrends
@ahlibank.om has unveiled a special year-end trave @ahlibank.om has unveiled a special year-end travel benefit for its Exclusiv Infinite Credit Card customers, offering a complimentary home check-in service through its partnership with ๐Œ๐š๐ซ๐š๐ก๐ž๐›, operated by Tansom Handling.

Read More- https://cxnet.in/

#ahlibank #PremiumBanking #CustomerExperience #LuxuryTravel #CreditCardBenefits #FestiveTravel #TravelConvenience #AirportServices #Maraheb #LifestyleBanking
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