At a glance

HCLTech and Cisco Introduce AI-Driven Fluid Contact Center to Accelerate CX Modernization
Oracle Unveils Role-Based AI Agents in Fusion Applications to Elevate Marketing, Sales, and Service CX
Genesys and Fujitsu Limited modernize contact centers for AEON Financial Service Co., Ltd. with Genesys Cloud
8×8, Inc. Drives Industry-Wide CX Transformation with AI and Intelligent Automation
February 19, 2026
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cx.net_official

CXNet, empowers CX professionals and businesses in India to deliver experiences drive growth, and foster lasting relationships with their customers.

A high-powered Education to Employment and Enterpr A high-powered Education to Employment and Enterprises (E2E) Committee will drive services-sector growth, align skills with emerging technologies, and position India as a global services leader by 2047.

#Budget2026 #E2ECommittee #ServicesSector #SkillingIndia #FutureOfWork #AIAndJobs #EmploymentGrowth #GlobalServices #India2047
Economic growth for FY26 is estimated at 7.4%, wit Economic growth for FY26 is estimated at 7.4%, with FY27 expected to grow between 6.8% and 7.2%, driven by resilient domestic demand, sustained consumption, and strong industrial momentum even as global uncertainties persist.

#Budget2026 #UnionBudget2026 #BudgetLive #IndianEconomy #GDPGrowth #DomesticDemand #IndustrialGrowth #GrowthOutlook
Finance Minister outlines interventions in six pri Finance Minister outlines interventions in six priority sectors, spanning manufacturing, healthcare, advanced technology, and strategic and frontier areas.

#Budget2026 #UnionBudget2026 #BudgetLive #BudgetHighlights #UnionBudget #Manufacturing #Healthcare #AdvancedTechnology #StrategicSectors #FrontierTech #IndustrialGrowth
๐‚๐จ๐ ๐ง๐ข๐ณ๐š๐ง๐ญ has expanded its long-standing strategic ๐‚๐จ๐ ๐ง๐ข๐ณ๐š๐ง๐ญ has expanded its long-standing strategic relationship with ๐€๐๐จ๐›๐ž to help enterprises modernize how they produce, manage, and scale digital content and customer experiences through generative AI.

๐‘๐ž๐š๐ ๐Œ๐จ๐ซ๐ž- https://cxnet.in/2026/01/31/cognizant-and-adobe-deepen-global-alliance-to-scale-ai-powered-content-and-customer-experience/

๐๐ž๐ง๐ฃ๐š๐ฆ๐ข๐ง ๐–๐ข๐ž๐ง๐ž๐ซ | ๐’๐ญ๐ž๐ฉ๐ก๐ž๐ง ๐…๐ซ๐ข๐ž๐๐ž๐ซ | ๐‹๐š๐ซ๐š ๐‡๐จ๐จ๐ ๐๐š๐ฅ๐š๐ณ๐ฌ | ๐€๐ง๐ญ๐จ๐ง๐ž๐ฅ๐ฅ๐š ๐๐จ๐ง๐š๐ง๐ง๐ข

#Cognizant #Adobe #GenerativeAI #CustomerExperience #CXTransformation #AIinMarketing #ContentSupplyChain #DigitalTransformation #AgenticAI #BrandGovernance #MarTech #CreativeOperations #EnterpriseAI #PersonalizationAtScale #AIForBusiness
๐ข๐ง๐ฌ๐ฎ๐ซ๐ž๐.๐ข๐จ, a provider of cloud-native, ๐จ๐ฆ๐ง๐ข๐œ๐ก๐š๐ง๐ง๐ž ๐ข๐ง๐ฌ๐ฎ๐ซ๐ž๐.๐ข๐จ, a provider of cloud-native, ๐จ๐ฆ๐ง๐ข๐œ๐ก๐š๐ง๐ง๐ž๐ฅ ๐ž๐ง๐ ๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ ๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ for insurers, has been selected by ๐†๐ฎ๐ฅ๐Ÿ ๐’๐ญ๐š๐ญ๐ž๐ฌ ๐š๐ง๐ ๐‚๐จ๐š๐ฌ๐ญ๐š๐ฅ ๐€๐ฆ๐ž๐ซ๐ข๐œ๐š๐ง ๐ˆ๐ง๐ฌ๐ฎ๐ซ๐š๐ง๐œ๐ž ๐‚๐จ๐ฆ๐ฉ๐š๐ง๐ฒ to advance its digital transformation strategy and enhance interactions with policyholders.

Read More- https://cxnet.in/

๐Œ๐š๐ซ๐œ๐ฎ๐ฌ ๐‚๐š๐ซ๐ญ๐ž๐ซ ๐‰๐ซ. | ๐’๐ญ๐ž๐ฏ๐ž ๐‰๐จ๐ก๐ง๐ฌ๐จ๐ง

#CustomerExperience #Insurtech #DigitalTransformation #InsuranceTechnology #Omnichannel #PolicyholderExperience #ClaimsManagement #IVR #FNOL #CXInnovation #CloudTechnology #InsuranceCX
Inn-Flow, the leading all-in-one back-office platf Inn-Flow, the leading all-in-one back-office platform built for hotels, announced the addition of two seasoned technology leaders to its executive leadership team.

Read More- https://cxnet.in/

๐‹๐ž๐ž ๐๐ซ๐ข๐๐ ๐ž๐ฌ | ๐ƒ๐š๐ง๐ข๐ž๐ฅ ๐’๐œ๐š๐ ๐ง๐ž๐ฅ๐ฅ๐ข | ๐‰๐จ๐ก๐ง ๐„๐ซ๐ก๐š๐ซ๐ญ

#InnFlow #HospitalityTech #HotelTechnology #CXLeadership #ProductLeadership #CustomerExperience #SaaSLeadership #ExecutiveAppointments #HotelOperations #BackOfficeTech #AIinSaaS #FintechExperience #HotelTechAwards #LeadershipNews #techinnovation
Dubai-based airline flydubai has entered into a st Dubai-based airline flydubai has entered into a strategic collaboration with Amperity, a leading AI-driven customer data platform, to modernize its customer data management framework and elevate the overall passenger experience.

Read More- https://cxnet.in/

๐Ÿ๐ฅ๐ฒ๐๐ฎ๐›๐š๐ข | ๐€๐ฆ๐ฉ๐ž๐ซ๐ข๐ญ๐ฒ | ๐Œ๐จ๐ก๐š๐ฆ๐ฆ๐ž๐ ๐‡๐š๐ซ๐ž๐› ๐€๐ฅ๐Œ๐ก๐ž๐ข๐ซ๐ข | ๐†๐ก๐š๐ข๐ญ๐ก ๐€๐ฅ ๐‰๐จ๐ก๐š๐ง๐ข | ๐ƒ๐ž๐ซ๐ž๐ค ๐’๐ฅ๐š๐ ๐ž๐ซ | ๐Š๐š๐›๐ข๐ซ ๐’๐ก๐š๐ก๐š๐ง๐ข

#flydubai #Amperity #CustomerExperience #CXInnovation #DigitalTransformation #AirlineTechnology #CustomerData #Personalization
#TravelTech #AviationIndustry #AIinAviation #DataDrivenCX #ModernRetailing #CustomerEngagement
Berlin-headquartered customer experience automatio Berlin-headquartered customer experience automation company ๐๐š๐ซ๐ฅ๐จ๐š has raised $๐Ÿ‘๐Ÿ“๐ŸŽ ๐ฆ๐ข๐ฅ๐ฅ๐ข๐จ๐ง in a late-stage funding round, valuing the company at $3 billion.

Read More- https://cxnet.in/

๐๐š๐ซ๐ฅ๐จ๐š | ๐Œ๐š๐ฅ๐ญ๐ž ๐Š๐จ๐ฌ๐ฎ๐› | ๐’๐ญ๐ž๐Ÿ๐š๐ง ๐Ž๐ฌ๐ญ๐ฐ๐š๐ฅ๐

#Parloa #ConversationalAI #CustomerExperience #CXAutomation #EnterpriseAI #VoiceAI #ContactCenter #AgenticAI #AIStartups #TechFunding #GenerativeAI #CustomerService #DigitalTransformation #SaaS #CXInnovation
Disconnected journeys. Disconnected customers. Co Disconnected journeys.
Disconnected customers.

Continuous conversations win.
Fragmentation kills loyalty.

๐‘บ๐’๐’–๐’“๐’„๐’†: ๐’๐’†๐’๐’…๐’†๐’”๐’Œ ๐‘ช๐‘ฟ ๐‘ป๐’“๐’†๐’๐’…๐’” 2026

Stay ahead of CX leadership conversations.
Follow CXNet Official on LinkedIn or visit: https://cxnet.in

#CXTrends2026 #CustomerExperience #CXLeadership #OmnichannelCX #DigitalExperience #CXNet #CustomerFirst
๐๐ž๐ฎ๐ญ๐ซ๐š๐ฅ. ๐‚๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ข๐ฏ๐ž. ๐”๐ง๐›๐ข๐š๐ฌ๐ž๐. Thatโ€™s how real ๐๐ž๐ฎ๐ญ๐ซ๐š๐ฅ. ๐‚๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ข๐ฏ๐ž. ๐”๐ง๐›๐ข๐š๐ฌ๐ž๐.
Thatโ€™s how real CX progress happens.

CXNet isnโ€™t selling solutions.
Itโ€™s shaping ๐œ๐จ๐ง๐ฏ๐ž๐ซ๐ฌ๐š๐ญ๐ข๐จ๐ง๐ฌโ€”and outcomes.

๐‚๐—๐๐ž๐ญ ๐ข๐ฌ ๐š ๐ง๐ž๐ฎ๐ญ๐ซ๐š๐ฅ ๐ž๐œ๐จ๐ฌ๐ฒ๐ฌ๐ญ๐ž๐ฆ ๐ฐ๐ก๐ž๐ซ๐ž ๐‚๐— ๐ฅ๐ž๐š๐๐ž๐ซ๐ฌ, ๐ฉ๐ซ๐š๐œ๐ญ๐ข๐ญ๐ข๐จ๐ง๐ž๐ซ๐ฌ, ๐š๐ง๐ ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐ฉ๐ฅ๐š๐ฒ๐ž๐ซ๐ฌ ๐œ๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ž ๐š๐ง๐ ๐ž๐ฑ๐œ๐ก๐š๐ง๐ ๐ž ๐ข๐๐ž๐š๐ฌโ€”๐Ÿ๐ซ๐ž๐ž๐ฅ๐ฒ ๐š๐ง๐ ๐Ÿ๐ž๐š๐ซ๐ฅ๐ž๐ฌ๐ฌ๐ฅ๐ฒ.

Follow CXNet Official on LinkedIn or visit: https://cxnet.in and be a part of this exciting ecosystem.

#CollaborativeCX #CXLeadership #CustomerExperienceMatters #CXInnovation #B2BEcosystems #ThoughtLeadership
๐‘๐ž๐ฅ๐ข๐š๐ง๐œ๐ž ๐Œ๐š๐ญ๐ซ๐ข๐ฑ, a leading provider of employee be ๐‘๐ž๐ฅ๐ข๐š๐ง๐œ๐ž ๐Œ๐š๐ญ๐ซ๐ข๐ฑ, a leading provider of employee benefits and absence management solutions, has announced the promotion of ๐‰๐š๐ฆ๐ž๐ฌ ๐‡๐ฎ๐ž๐›๐ง๐ž๐ซ to ๐•๐ข๐œ๐ž ๐๐ซ๐ž๐ฌ๐ข๐๐ž๐ง๐ญ ๐จ๐Ÿ ๐‚๐ฅ๐ข๐ž๐ง๐ญ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ.

Read More-  https://cxnet.in/

๐‰๐ข๐ฆ ๐‡๐ฎ๐ž๐›๐ง๐ž๐ซ | ๐“๐จ๐๐ ๐„๐ฅ๐ฅ๐ข๐จ๐ญ๐ญ

#RelianceMatrix #LeadershipAnnouncement #CustomerExperience #CXLeadership #ClientManagement #EmployeeBenefits #InsuranceIndustry #ServiceExcellence #CustomerCentricity #BusinessLeadership
๐–๐ก๐ฒ ๐๐จ ๐ฒ๐จ๐ฎ ๐ญ๐ก๐ข๐ง๐ค ๐‚๐— ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐š๐๐จ๐ฉ๐ญ๐ข๐จ๐ง ๐Ÿ๐š๐ข๐ฅ๐ฌ ๐ฆ๐จ๐ฌ๐ญ ๐–๐ก๐ฒ ๐๐จ ๐ฒ๐จ๐ฎ ๐ญ๐ก๐ข๐ง๐ค ๐‚๐— ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐š๐๐จ๐ฉ๐ญ๐ข๐จ๐ง ๐Ÿ๐š๐ข๐ฅ๐ฌ ๐ฆ๐จ๐ฌ๐ญ ๐จ๐Ÿ๐ญ๐ž๐ง?
Feature obsession or lack of collaboration?

CXNet exists to close this gapโ€”by bringing CX leaders and tech providers together early.

CXNet is where CX technology gets shaped by real CX leadersโ€”
through early feedback, honest reviews, and real-world validation.

Watch the video to see how CXNet has built the ecosystem for co-creation.

Follow ๐‚๐—๐๐ž๐ญ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ on LinkedIn or visit: ๐ก๐ญ๐ญ๐ฉ๐ฌ://๐œ๐ฑ๐ง๐ž๐ญ.๐ข๐ง to explore the ecosystem.

#WhereCXMeetsTech #CXNetEcosystem #CustomerExperienceLeaders #CXInnovationHub #EnterpriseCX #TechCollaboration #CXFuture #CXTechnology #CXTech #CXLeaders
๐…๐š๐ฌ๐ญ ๐ซ๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ž๐ฌ ๐ฐ๐ข๐ง ๐š๐ญ๐ญ๐ž๐ง๐ญ๐ข๐จ๐ง. ๐€๐œ๐œ๐ฎ๐ซ๐š๐ญ๐ž ๐ซ๐ž๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ ๐…๐š๐ฌ๐ญ ๐ซ๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ž๐ฌ ๐ฐ๐ข๐ง ๐š๐ญ๐ญ๐ž๐ง๐ญ๐ข๐จ๐ง.
๐€๐œ๐œ๐ฎ๐ซ๐š๐ญ๐ž ๐ซ๐ž๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ ๐ฐ๐ข๐ง ๐ฅ๐จ๐ฒ๐š๐ฅ๐ญ๐ฒ.

In 2026, CX leaders must deliver ๐›๐จ๐ญ๐กโ€”๐œ๐จ๐ง๐ฌ๐ข๐ฌ๐ญ๐ž๐ง๐ญ๐ฅ๐ฒ, ๐š๐ญ ๐ฌ๐œ๐š๐ฅ๐ž.

The data is clear. The execution is the challenge.

๐‘บ๐’๐’–๐’“๐’„๐’†: Zendesk CX Trends 2026

Stay ahead of CX leadership conversations.
Follow ๐‚๐—๐๐ž๐ญ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ on LinkedIn or visit https://cxnet.in

#CXTrends #CXtrends2026 #CX #Zendesk #customerservice #customerexperience #networking #customerjourney
FirstComm, a prominent provider of advanced commun FirstComm, a prominent provider of advanced communications and managed technology services, has announced the appointment of David Battaglia as Vice President of Customer Experience.

Read More- https://cxnet.in/

๐…๐ข๐ซ๐ฌ๐ญ๐‚๐จ๐ฆ๐ฆ | ๐๐š๐ฎ๐ฅ ๐•๐š๐ง ๐‡๐ฒ๐Ÿ๐ญ๐ž | ๐ƒ๐š๐ฏ๐ข๐ ๐๐š๐ญ๐ญ๐š๐ ๐ฅ๐ข๐š

#LeadershipAnnouncement #CustomerExperience #CXLeadership #TechLeadership #ManagedServices #TelecomIndustry #OperationalExcellence #DigitalTransformation #SaaSLeadership #BusinessGrowth
Most CX buying decisions are made ๐›๐ž๐Ÿ๐จ๐ซ๐ž ๐ญ๐ก๐ž ๐‘๐…๐ ๐ž Most CX buying decisions are made
๐›๐ž๐Ÿ๐จ๐ซ๐ž ๐ญ๐ก๐ž ๐‘๐…๐ ๐ž๐ฏ๐ž๐ซ ๐ฌ๐ก๐จ๐ฐ๐ฌ ๐ฎ๐ฉ.

The brands CX leaders trust are already visible
before requirements are written.

CXNet is where CX decisions are shapedโ€”
through insight, credibility, and early influence.

Want your CX technology to be seen and heard even before RFP starts, CXNet is your go-to platform.
Follow CXNet Official on LinkedIn or visit https://cxnet.in
๐…๐จ๐ซ ๐ฌ๐ฉ๐จ๐ง๐ฌ๐จ๐ซ๐ฌ๐ก๐ข๐ฉ๐ฌ, ๐ฉ๐ซ๐จ๐๐ฎ๐œ๐ญ ๐ฌ๐ก๐จ๐ฐ๐œ๐š๐ฌ๐ž๐ฌ, ๐š๐ง๐ ๐‚๐— ๐ฉ๐š๐ซ๐ญ๐ง๐ž๐ซ๐ฌ๐ก๐ข๐ฉ๐ฌ:
Contact: ๐‚๐ก๐ž๐ฌ๐ก๐ญ๐š โ€“ ๐Ÿ—๐Ÿ–๐Ÿ—๐Ÿ—๐Ÿ‘ ๐Ÿ‘๐Ÿ“๐Ÿ‘๐Ÿ๐Ÿ

#CXLeaders #futureofcx #CXtechnology #customerexperience #CXInnovation #CustomerLoyalty #CX #CXTech #CXStrategy #RFP #customerexperiencemanagement #customerresearch
๐…๐ซ๐ž๐ฌ๐ก๐ฐ๐จ๐ซ๐ค๐ฌ has rolled out three new artificial int ๐…๐ซ๐ž๐ฌ๐ก๐ฐ๐จ๐ซ๐ค๐ฌ has rolled out three new artificial intelligence-driven capabilities for its ๐…๐ซ๐ž๐ฌ๐ก๐๐ž๐ฌ๐ค platform, aiming to address fragmented customer service environments and the growing expectation for quicker, more personalized support.

Read More- https://cxnet.in/

๐…๐ซ๐ž๐๐๐ฒ ๐€๐ˆ

#Freshworks #Freshdesk #CustomerExperience #CX #AIinCX #CustomerSupport #AgenticAI #AIInnovation #DigitalTransformation #SaaS #Automation #ServiceOperations #CXTechnology
๐“๐ก๐ž ๐›๐จ๐š๐ซ๐๐ซ๐จ๐จ๐ฆ ๐œ๐จ๐ง๐ฏ๐ž๐ซ๐ฌ๐š๐ญ๐ข๐จ๐ง ๐ก๐š๐ฌ ๐œ๐ก๐š๐ง๐ ๐ž๐. CX techno ๐“๐ก๐ž ๐›๐จ๐š๐ซ๐๐ซ๐จ๐จ๐ฆ ๐œ๐จ๐ง๐ฏ๐ž๐ซ๐ฌ๐š๐ญ๐ข๐จ๐ง ๐ก๐š๐ฌ ๐œ๐ก๐š๐ง๐ ๐ž๐.

CX technology is no longer about efficiency aloneโ€”
itโ€™s about ๐ซ๐ž๐ฏ๐ž๐ง๐ฎ๐ž ๐ฏ๐ž๐ฅ๐จ๐œ๐ข๐ญ๐ฒ, ๐ฌ๐œ๐š๐ฅ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ, ๐š๐ง๐ ๐ฅ๐ข๐Ÿ๐ž๐ญ๐ข๐ฆ๐ž ๐ฏ๐š๐ฅ๐ฎ๐ž.

Leaders who understand this are already winning.

he question isnโ€™t whether to invest in CX tech.
Itโ€™s how fast you can unlock its ROI.

For CX insights that shape boardroom decisions, follow CXNet Official on LinkedIn or visit https://cxnet.in

#CustomerExperience #CXLeadership #CLevelInsights #CXStrategy #EnterpriseGrowth #DigitalTransformation #CMOInsights #CXTechnology #BusinessGrowth
As we step into the New Year, the team at CXNet wi As we step into the New Year, the team at CXNet wishes our CX community continued growth, fresh perspectives, and impactful innovation.

Thank you for being part of our journey. Hereโ€™s to a year of reimagining customer experience with intelligence, empathy, and purpose.

๐–๐ข๐ฌ๐ก๐ข๐ง๐  ๐ฒ๐จ๐ฎ ๐š ๐ฌ๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ๐Ÿ๐ฎ๐ฅ ๐š๐ง๐ ๐ข๐ง๐ฌ๐ฉ๐ข๐ซ๐ข๐ง๐  ๐๐ž๐ฐ ๐˜๐ž๐š๐ซ ๐š๐ก๐ž๐š๐.

#HappyNewYear #CXNet #CXCommunity #FutureOfCX #CXInnovation
๐‡๐š๐ฉ๐ฉ๐ฒ ๐๐ž๐ฐ ๐˜๐ž๐š๐ซ!! What a year itโ€™s been! Thank you ๐‡๐š๐ฉ๐ฉ๐ฒ ๐๐ž๐ฐ ๐˜๐ž๐š๐ซ!!

What a year itโ€™s been! Thank you to our amazing ๐‚๐— ๐‹๐ž๐š๐๐ž๐ซ๐ฌ ๐š๐ง๐ ๐‚๐— ๐“๐ž๐œ๐ก ๐ฉ๐š๐ซ๐ญ๐ง๐ž๐ซ๐ฌ for being part of the ๐‚๐—๐๐ž๐ญ ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ฒ ๐ข๐ง ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ“. Your insights, innovation, and collaboration made this year truly special. We canโ€™t wait to see what we create together next year.

๐’๐š๐ง๐๐ข๐ฉ๐š๐ง ๐‘๐š๐ฒ (๐’๐‘) | ๐Œ๐ซ๐ข๐๐ฎ๐ฅ ๐’๐ซ๐ข๐ฏ๐š๐ฌ๐ญ๐š๐ฏ๐š | ๐๐ข๐๐ก๐ข ๐’๐ก๐š๐ข๐ฅ

#CXNet #CXLeaders #CXTech #CustomerExperience #CXCommunity #Collaboration #Grateful #NewYearVibes
83% of customers say CX should be far better than 83% of customers say CX should be far better than it is today.
Yet most enterprises still treat CX as a functionโ€”not a strategy.

The gap is real.
And itโ€™s growing.

Whatโ€™s the single biggest CX gap in your organisation today?

Follow ๐‚๐—๐๐ž๐ญ for daily CX insights that leaders actually need.

๐‘บ๐’๐’–๐’“๐’„๐’†: ๐’๐’†๐’๐’…๐’†๐’”๐’Œ ๐‘ช๐‘ฟ ๐‘ป๐’“๐’†๐’๐’…๐’” ๐‘น๐’†๐’‘๐’๐’“๐’• 2026

#CustomerExperience #CXLeadership #CXStrategy #EnterpriseCX #CMOInsights #CXTransformation #CustomerCentricity #BusinessGrowth #CXTrends #customerexperience
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