Learn Anything

Conference meet 2019

5 to 7 June 2019, Waterfront Hotel, London

10th July 2025

CX Future Vision Summit - Bengaluru Edition

The CX Future Vision Summit – Bengaluru Edition, hosted by CXNet, successfully concluded on July 10, 2025, bringing together a focused group of CX leaders, innovators, and AI experts for an evening of high-impact conversations and actionable insights.

Designed around the theme “Leveraging the Power of AI for a Future-Ready CX,” the summit featured a curated agenda that prioritized depth over volume. The sessions were intentionally limited to foster thoughtful dialogue and ensure every participant left with meaningful takeaways.

Event Highlights

The summit began with an opening address by Sandipan Ray, Founder of CXNet, who outlined the vision for the evening and introduced the central theme—exploring how AI is reshaping the landscape of customer experience.

The keynote was delivered by Avinash Rao, Founder of Alt DRX, who presented “Real Estate 3.0: Delivering Seamless CX in the Age of Tokenized Assets.” His session shed light on how tokenization and AI are transforming customer interactions in the real estate and asset management sectors.

Following the keynote, Mridul Srivastava, Advisor at CXNet, led a session titled “Reimagining CX! Rethinking AI – From Conversation to the Core.” He highlighted the shift from AI as a support tool to AI as a central enabler of intelligent customer engagement.

A key highlight of the summit was the expert panel discussion on
“Balancing Automation and Human Touch: Achieving the Perfect Blend for AI-Driven Customer Experience.”

Panel Discussion

Together, they explored the challenges and opportunities in blending technology with human empathy to deliver superior CX at scale.

The final session featured Shams Zaman, Customer Solution Expert at Avaya, who spoke on “AI-Powered Conversations: Shaping the Future of Intelligent Customer Engagement.” His talk emphasized the role of AI in enabling proactive, context-aware, and personalized customer communication across platforms.

Panellists included

• Uden Bhutia, VP – Brand & Marketing, Ujjivan Small Finance Bank
• Tushar Joshi, Transformation Director – CS&AQ, Schneider Electric
• Linish Theodore, Director – CX, Smallcase
• Viral Bansal, Head – People & Culture | Customer Experience, CheQ

Networking Dinner

The formal sessions were followed by a networking dinner, which offered attendees an opportunity to connect more informally, exchange ideas, and deepen conversations sparked during the summit.

Over dinner, CX professionals, business leaders, and solution experts engaged in vibrant discussions—sharing real-world experiences, challenges, and visions for the future of AI-driven customer experience. The relaxed atmosphere fostered new connections and reinforced existing ones, turning insights into potential collaborations and partnerships.

It was a fitting conclusion to an evening that was not just about learning but about building a thriving community around purpose-driven innovation in CX.

CXNet is a platform that brings together CX professionals and CX tech providers to deliver experiences that drive growth and foster lasting relationships with customers.