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Case Studies

Prada Group Continues to Elevate Its Customer Experience

   Nidhi Shail  |     

2024/07/15 11:29 am

Introduction

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Starbucks: Mastering the Art of Gamified Customer Engagement

   M. Chugh  |     

2024/06/27 18:11 pm

From its humble origins in 1971 at Seattle's Pike Place Market, Starbucks has transformed into a global coffee empire. Bu...

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Boots: The Omnichannel Marketing Strategy Behind UKs Leading Pharmacy Retailer

   Nidhi Shail  |     

2024/05/30 14:30 pm

Boots, established in 1849, is the UK's primary health store. With a wealthy heritage spanning 175 years, Boots has solidified its position as a depended-on vacatio...

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Sephora: Inventing an Omnichannel Strategy to Revolutionize the Retail Experience for Cosmetics

   M. Chugh  |     

2024/05/06 16:10 pm

Overview 

Sephora is a shining example of innovation in the quickly changing retail sector, where di...

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Unraveling How Amazon's Customer Service Thrived in the Pandemic Era

   Nidhi Arora  |     

2024/03/30 15:46 pm

Introduction;
The COVID 19 pandemic has brought about changes in consumer behavior in the world of online shopping. This case study, curated by ...

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