Join Our Community CX Future Vision Summit 2024

Meet Our Team!

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Sandipan Ray

Founder Director

As the founder director of CX-Net, Sandipan Ray brings over two decades of experience in database services, direct marketing and marketing communications. With an entrepreneurial spirit Sandipan founded Redefine Marcom Pvt Ltd, which rapidly gained an impressive clientele including the Fortune 100 companies. This venture showcased his ability to lead and expand a business effectively.

Sandipan’s expertise in direct marketing, database management and setting up business units is pivotal to CX-Net’s vision of empowering CX professionals with community, technology and insights. His leadership at CX-Net is marked by a commitment to fostering growth and delivering value to the CX space through a specialised platform.

His forward-looking vision has propelled the platform as a trusted destination for CX professionals seeking to stay at the cutting edge of this transformative field.

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Mridul Srivastava


Global marketing leader in Communications and IT industry and ex-Board member A seasoned technology marketing professional with experience of defining and executing strategy, managing global marketing, and setting up-marketing operations for leading B2B, B2C businesses in Global, AMEA and India markets.

Mridul has rich experience of more than three decades with leading Global and Indian multinational communication and IT services companies, like HP, AOL, Tata Teleservices, Reliance and BT. Mridul has been Director on board of BT in India and governing council member of European Business Group, regional council member of Assocham and company representative for Nasscom and British Business Group.

Mridul co-founded a start-up, Marketing Works with a vision to deliver world class marketing services to customers.

Mridul holds an engineering degree in chemical engineering and an MBA in marketing. Regarded as a leader in marketing in the Industry. Excellent relationships with C-level team of key customer accounts across the globe. He has been a speaker on technology and marketing in various forums.

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Nidhi Arora


Nidhi Arora, is the Editor-in-Chief of CX-Net, a premier online platform dedicated to a thriving community of CX professionals propelled by insights and technology.

Armed with a strong background in journalism and a flair for storytelling, Nidhi goes beyond the written word by actively engaging with CX professionals, thought leaders, and innovators through interviews, webinars, and conferences, fostering a thriving ecosystem of knowledge exchange and collaboration.

She shapes the platform's editorial direction, promoting industry insights and best practices, making a go-to resource for the CX community.

Naresh kumar

Creative Head

An inventive leader who spearheads visual design and creative direction. His balance of big-picture thinking and nuanced creative oversight produces standout creative work that challenges conventions while positioning brands for the future.


Digital Marketing Manager

She helps our team stay ahead in the ever-evolving world of digital marketing while executing comprehensive digital marketing campaigns.


Sr. Manager
Communications & Content

An insightful communicator skilled at crafting compelling messaging and building brand awareness. She drives our brand messaging and ensures effective communication across various channels.

M. Chugh

Content Strategist &
Social Media Manager

An innovative content creator and social media trailblazer who spotlights brands through compelling storytelling across platforms.

Arpit Jain

Web & Graphic Designer

Innovative visual designer skilled in graphics and web who brings creative ideas to life through eye-catching graphics and accessible, conversion-focused websites optimized for key UI/UX metrics.

Naman Chopra

Web & Graphic Designer

A versatile designer in graphics and web who creates visually captivating brand identities and designs dynamic, user-friendly websites tailored to brands' objectives.

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