In this exclusive CX Net interview, Jagannath Ojha, Head of Retail Operations at Metro Brands Limited , shares his valuable insights on customer experience, operational excellence, and innovation in retail.
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Parfois is reinforcing its commitment to innovation through a partnership with DXC Technology. This collaboration is part of Parfois’ broader Data Intelligence strategy, aimed at utilizing data insights to refine the shopping experience and better align product recommendations with customer preferences. Through this initiative, DXC will assist Parfois in deploying the Snowflake data platform to […]
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Kapture CX, a leading Gen AI-powered customer experience platform, has announced the appointment of Devika Rajeev as its new Head of Human Resources. With extensive experience in talent management, performance strategies, and rewards, Devika is set to lead the company’s people and culture initiatives during a crucial phase of growth. Bringing a wealth of experience […]
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South Africa-based business process outsourcing (BPO) leader iContact BPO has joined forces with Krisp AI to implement advanced noise cancellation technology across its contact center operations. This initiative is designed to improve communication clarity, enhance agent efficiency, and elevate overall customer experience by eliminating disruptive background noise—one of the biggest challenges in high-volume call center […]
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iQor has unveiled iQor CXBPO™, a next-generation approach to customer experience (CX) outsourcing, designed to deliver measurable business impact. By integrating advanced analytics into its operating model, the company is redefining traditional business process outsourcing (BPO) and addressing industry challenges with data-driven insights and operational scalability. A New Era of CX Partnership iQor CXBPO™ introduces […]
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Nubank has transformed financial management for millions in Latin America by offering fee-free accounts, no-annual-fee credit cards, and seamless, personalized customer service. The digital financial services giant serves over 114 million customers across Brazil, Mexico, and Colombia. By integrating advanced AI solutions developed in collaboration with OpenAI, Nubank is elevating both customer experiences and operational […]
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Telkomsel and Tencent Cloud announced a strategic collaboration focused on developing AI and cloud-based solutions to enhance customer experience. This partnership brings together Indonesia’s leading digital telecom provider and one of the world’s foremost cloud service companies. Under this agreement, Telkomsel will leverage a range of AI-driven solutions such as AI-Generated Content (AIGC), AI Translation, […]
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iSON Xperiences, a prominent provider of AI-driven customer experience (CX) solutions across 22 countries, has announced a strategic alliance with Aistra, a company specializing in AI adoption. This collaboration is set to transform customer experience by leveraging AI-powered automation, predictive analytics, and cutting-edge digital solutions. Driving Digital Transformation Across Industries By partnering with Aistra, iSON […]
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In this exclusive interview with CXNet, Sameer Gupta , Head of Digital and Transformation PMO at @herofincorp5793 shares insights on the digital transformation shaping the BFSI sector. He discusses how lending has evolved from traditional processes to seamless, paperless, and contactless experiences, redefining customer interactions. 𝐊𝐞𝐲 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:✅ End-to-end digitalization of the lending journey✅ Strategic fintech […]
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Glia, a leader in customer interaction technology for high-trust sectors, has announced a strategic partnership with COCC, a prominent fintech provider, aimed at transforming customer interactions within COCC’s digital banking platform. This collaboration allows COCC to offer its community banks and credit unions a streamlined and efficient customer experience through Glia’s ChannelLess® platform, which unifies […]
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