Samsung Scales Up Global Rollout of Home Appliance Remote Management (HRM) Service to Elevate Customer Experience
admin August 30, 2025
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Samsung Scales Up Global Rollout of Home Appliance Remote Management (HRM) Service to Elevate Customer Experience

Samsung Electronics has expanded its Home Appliance Remote Management (HRM) service worldwide, enhancing how users monitor, troubleshoot, and resolve issues with their connected home appliances. The service, now available in 122 countries and 17 languages, provides customers with seamless, real-time remote support for Samsung smart appliances. The HRM service integrates SmartThings-connected devices with Samsung’s global […]

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Tecnotree Powers Emtel with Next-Gen Digital Transformation for Superior Customer Experience 
admin August 29, 2025
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Tecnotree Powers Emtel with Next-Gen Digital Transformation for Superior Customer Experience 

Tecnotree, a global leader in digital business support systems (BSS), has successfully implemented a next-generation, fully integrated BSS ecosystem for Emtel, setting a new benchmark in customer engagement, service excellence, and digital innovation.  This comprehensive transformation spans Customer Lifecycle Management, Product & Order Management, Inventory & POS, Self-Care, and Dealer Portals, seamlessly integrated with Emtel’s […]

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Fergus Names Hugh Walker as Head of Customer Experience
admin August 26, 2025
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Fergus Names Hugh Walker as Head of Customer Experience

Fergus has appointed Hugh Walker as its new Head of Customer Experience. In this role, Walker will oversee customer-facing operations, strengthen the customer journey, and drive engagement across Fergus’ global markets, including Australia, New Zealand, the UK, and the US. Based in Sydney, Walker brings over ten years of expertise in customer success and engagement, […]

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Vizree.ai Launches AI-Driven 360° Marketing & CX Platform, Transforming Real Estate Engagement
admin August 25, 2025
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Vizree.ai Launches AI-Driven 360° Marketing & CX Platform, Transforming Real Estate Engagement

Vizree.ai, a Bengaluru-based AI-powered startup, has unveiled its cutting-edge 360-degree marketing and customer experience platform, designed to revolutionize the way businesses connect with their audiences. Starting with the real estate sector, the platform aims to simplify customer interactions, reduce costs, and deliver personalized, high-impact marketing solutions. Built by a team of seasoned professionals from digital […]

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OpenAI Strengthens India Presence with Appointment of Sheeladitya Mohanty as Marketing Lead
admin August 25, 2025
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OpenAI Strengthens India Presence with Appointment of Sheeladitya Mohanty as Marketing Lead

OpenAI has appointed Sheeladitya Mohanty as its India Marketing Lead, underscoring the company’s commitment to expanding in one of its fastest-growing markets. The move comes as OpenAI prepares to open its first Indian office in New Delhi later this year. Mohanty, a seasoned marketing professional with over 15 years of experience, announced his new role […]

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Qniverse Integrates AI into QA Processes to Redefine Customer Experience
admin August 20, 2025
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Qniverse Integrates AI into QA Processes to Redefine Customer Experience

Artificial Intelligence (AI) continues to reshape industries by automating repetitive tasks, enabling predictive insights, and driving smarter decision-making. Qniverse, a global frontrunner in Quality Assurance (QA) and digital transformation, has announced its leap forward in leveraging AI to set new benchmarks for enterprise-grade quality across the globe. AI-Powered Quality Transformation At Qniverse, quality is not […]

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IntegriChain Strengthens Leadership to Accelerate AI Innovation and Customer-Centric Growth
admin August 19, 2025
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IntegriChain Strengthens Leadership to Accelerate AI Innovation and Customer-Centric Growth

IntegriChain, a leading provider of net revenue optimization solutions for the life sciences sector, has announced a major leadership transition in its Product and Technology division, reaffirming its focus on innovation and customer value. Effective August 18, 2025, the company has appointed Shai Fiss as its new Chief AI and Technology Officer (CAIO & CTO). […]

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Ankesh Kumar joins Ingram Micro India as Director and Chief of Marketing
admin August 13, 2025
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Ankesh Kumar joins Ingram Micro India as Director and Chief of Marketing

Ankesh Kumar joins Ingram Micro India as Director and Chief of Marketing with the purpose of developing an integrated marketing strategy that is consistent with the company’s market goals and focuses on brand, digital, and ecosystem engagement. Ingram Micro is a platform-based global technology distributor and services provider that primarily provides a diverse variety of […]

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AWS elevates Milind Pande to Head of Marketing for India & South Asia
admin August 8, 2025
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AWS elevates Milind Pande to Head of Marketing for India & South Asia

Milind Pande, who previously managed the marketing charter for Amazon Web Services (AWS)’s Independent Software Vendors cohort of customers in India, will now lead the company’s broad marketing portfolio, spanning industries and customer maturity, including brand positioning, demand generation, thought leadership, and go-to-market strategies across India and South Asia as the head of marketing for […]

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