PayU Accelerates GenAI Adoption to Transform Customer Experience, Merchant Support, and Workforce Efficiency
admin March 28, 2025
Comments (0)

PayU Accelerates GenAI Adoption to Transform Customer Experience, Merchant Support, and Workforce Efficiency

PayU is strengthening its focus on integrating Generative AI (GenAI) to revolutionize customer interactions, merchant support, and employee productivity in 2025. With India poised for a GenAI-driven digital transformation that could add up to $1.5 trillion to the national GDP by 2030, PayU is committed to leveraging AI responsibly. The company prioritizes regulatory compliance and […]

Read More
Old Navy Partners with RADAR to Enhance Customer Experience with AI-Powered RFID Technology
admin March 27, 2025
Comments (0)

Old Navy Partners with RADAR to Enhance Customer Experience with AI-Powered RFID Technology

Old Navy, the leading brand under Gap Inc.’s portfolio, has joined forces with technology company RADAR to enhance its in-store shopping experience. RADAR specializes in integrating RFID, AI, and computer vision to provide precise, real-time inventory tracking, and its advanced platform will now be implemented across Old Navy’s retail locations. As part of a multi-year […]

Read More
Medallia Introduces AI-Powered Innovations to Shape the Future of Customer Experience
admin March 26, 2025
Comments (1)

Medallia Introduces AI-Powered Innovations to Shape the Future of Customer Experience

Medallia, a global leader in customer and employee experience, has unveiled its vision for the next era of customer experience (CX) alongside seven AI-powered innovations designed to move enterprises beyond traditional surveys. These advancements, announced at Medallia Experience ‘25 in Las Vegas, aim to help organizations transition from passive data collection to real-time actions and […]

Read More
Maximus Enhances Government Customer Experience with Salesforce’s Agentforce Integration
admin March 25, 2025
Comments (0)

Maximus Enhances Government Customer Experience with Salesforce’s Agentforce Integration

Maximus, a leading provider of government services, has announced the integration of Salesforce’s Agentforce into its Total Experience Management (TXM) solution. Agentforce, a digital labor platform powered by autonomous AI agents, will enhance Maximus TXM’s capabilities in streamlining government customer service. Launched in 2024, Maximus TXM is a cloud-based suite designed to help public agencies […]

Read More
Fusion CX Expands Global Footprint with Acquisition of Sequential Technology International LLC
admin March 24, 2025
Comments (0)

Fusion CX Expands Global Footprint with Acquisition of Sequential Technology International LLC

Fusion CX, a leading provider of customer experience (CX) solutions, has announced the acquisition of Sequential Technology International LLC (STI), a well-established CX service provider specializing in the telecom and utilities sectors. This strategic move strengthens Fusion CX’s market position, enhances its global presence, and expands its ability to offer innovative customer experience solutions. The […]

Read More
NatWest Partners with OpenAI to Drive AI Innovation for Simplified Banking and Enhanced Customer Experience
admin March 21, 2025
Comments (0)

NatWest Partners with OpenAI to Drive AI Innovation for Simplified Banking and Enhanced Customer Experience

NatWest Group has announced a strategic partnership with OpenAI, making it the first UK-based bank to collaborate with the AI leader. This initiative aligns with NatWest’s commitment to streamlining banking operations and harnessing AI to enhance efficiency, productivity, and customer service. Accelerating AI Adoption Across Banking Operations The partnership will enable NatWest to leverage OpenAI’s […]

Read More
The Renaissance of Customer Support: How Gen AI and Integrated CX Suites Are Transforming Customer Experience
admin March 20, 2025
Comments (0)

The Renaissance of Customer Support: How Gen AI and Integrated CX Suites Are Transforming Customer Experience

Customer support has experienced a profound evolution, transitioning from a reactive function aimed at addressing customer complaints to a proactive force that drives business success. Once relegated to the sidelines as a necessary cost center, it has now become a pivotal element of strategic differentiation, directly influencing brand perception, customer loyalty, and revenue growth. This […]

Read More
Parfois Collaborates with DXC Technology to Elevate Customer Experience Through Data Intelligence
admin March 19, 2025
Comments (0)

Parfois Collaborates with DXC Technology to Elevate Customer Experience Through Data Intelligence

Parfois is reinforcing its commitment to innovation through a partnership with DXC Technology. This collaboration is part of Parfois’ broader Data Intelligence strategy, aimed at utilizing data insights to refine the shopping experience and better align product recommendations with customer preferences. Through this initiative, DXC will assist Parfois in deploying the Snowflake data platform to […]

Read More
Kapture CX Names Devika Rajeev as Head of HR
admin March 13, 2025
Comments (0)

Kapture CX Names Devika Rajeev as Head of HR

Kapture CX, a leading Gen AI-powered customer experience platform, has announced the appointment of Devika Rajeev as its new Head of Human Resources. With extensive experience in talent management, performance strategies, and rewards, Devika is set to lead the company’s people and culture initiatives during a crucial phase of growth. Bringing a wealth of experience […]

Read More