Mitsubishi Logisnext Americas Set to Open Customer Experience Center at Houston Campus Next Year
admin May 17, 2025
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Mitsubishi Logisnext Americas Set to Open Customer Experience Center at Houston Campus Next Year

Mitsubishi Logisnext Americas has announced plans to open a state-of-the-art Customer Experience Center and advanced training facility at its Houston campus in the first quarter of 2026. The investment represents a significant step forward in Mitsubishi Logisnext Americas’ commitment to innovation, professional development, and customer experience. Designed to deliver immersive, hands-on demonstrations, the new facility will allow customers […]

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CoHyre.ai Appoints Vishal Sharma as Chief Technology Officer to Drive AI-Powered Recruitment Innovation
admin May 16, 2025
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CoHyre.ai Appoints Vishal Sharma as Chief Technology Officer to Drive AI-Powered Recruitment Innovation

CoHyre.ai has announced the appointment of Vishal Sharma as its new Chief Technology Officer (CTO), effective immediately. In his role, Vishal will lead the development of Aria, CoHyre’s proprietary AI recruiter agent, and oversee all facets of the company’s technology strategy—from system architecture to deployment. Bringing a wealth of experience in automation, backend systems, and […]

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Aramex Expands Global Customer Experience Capabilities with Sprinklr Partnership
admin May 16, 2025
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Aramex Expands Global Customer Experience Capabilities with Sprinklr Partnership

Aramex has deepened its collaboration with Sprinklr, a leading Unified Customer Experience Management (Unified-CXM) platform, to enhance its digital customer service strategy across more than 65 countries. This strategic alliance is a major milestone in Aramex’s digital transformation journey, aimed at providing intelligent, real-time, and scalable customer support through advanced AI technologies. With the integration […]

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Zoho Enhances CX Platform with Advanced Generative AI and Workflow Automation through Zia
admin May 15, 2025
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Zoho Enhances CX Platform with Advanced Generative AI and Workflow Automation through Zia

Zoho Corporation has rolled out powerful new generative AI and workflow orchestration capabilities across its customer experience (CX) platform, driven by its proprietary AI engine, Zia. These enhancements are designed to simplify and expand CRM adoption across entire organizations—not just sales teams—by empowering all employees to interact with and customize the platform using natural language […]

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TaskUs Partners with Decagon and Regal to Advance Agentic AI-Driven Customer Experience
admin May 14, 2025
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TaskUs Partners with Decagon and Regal to Advance Agentic AI-Driven Customer Experience

TaskUs, Inc., a leading provider of digital outsourcing and next-gen customer experience solutions, has announced strategic partnerships with Decagon and Regal, two cutting-edge agentic AI platform companies. These alliances mark a significant step forward in TaskUs’ mission to revolutionize customer support through intelligent automation and AI augmentation. Building on its newly launched Agentic AI Consulting Practice, TaskUs will leverage the […]

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E& enterprise and Infobip Unveil Next-Gen Customer Engagement Hub for UAE and Saudi Markets
admin May 9, 2025
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E& enterprise and Infobip Unveil Next-Gen Customer Engagement Hub for UAE and Saudi Markets

e& enterprise, in collaboration with global communications platform Infobip, has introduced a unified Customer Engagement Hub aimed at transforming how businesses across the UAE and Saudi Arabia engage with their customers. This new hub enables brands to deliver hyper-personalized content by leveraging deep customer insights, behavioral data, and preferences. The platform integrates key communication channels—including […]

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Beyond Digital: Vijaybahu Joshi on India’s Need for Human Touch in Customer Experience | CXNet
admin May 8, 2025
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Beyond Digital: Vijaybahu Joshi on India’s Need for Human Touch in Customer Experience | CXNet

CXNet presents an exclusive interview with Vijaybahu Joshi, Associate VP & Head of Experience Design at Jio Platforms Ltd. In this thought-provoking conversation, Joshi challenges the widespread adoption of Western CX models in India and makes a compelling case for bringing back the human element in customer experience. KEY INSIGHTS: Joshi shares powerful examples – […]

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Kotak Mahindra Bank appoints Kamlesh Vora as Senior EVP & Head of Customer Experience, Risk, Process & Controls
admin May 7, 2025
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Kotak Mahindra Bank appoints Kamlesh Vora as Senior EVP & Head of Customer Experience, Risk, Process & Controls

In a strategic move to further bolster its focus on customer-centric transformation and operational excellence, Kotak Mahindra Bank has announced the appointment of Kamlesh Vora as the Senior Executive Vice President and Head – Customer Experience, Risk, Process & Controls. With over 20 years of diverse leadership experience, Kamlesh brings to the role a deep understanding of customer experience (CX), […]

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