𝐅𝐫𝐨𝐦 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬 𝐭𝐨 𝐩𝐚𝐲𝐨𝐮𝐭𝐬, 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐂𝐗 𝐢𝐬 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠. 𝐒𝐚𝐧𝐣𝐚𝐲 𝐓𝐢𝐰𝐚𝐫𝐢, Group Head: Retail & Group Operations, Customer Experience(CX) & Reinsurance at 𝐇𝐃𝐅𝐂 𝐋𝐢𝐟𝐞, dives deep into the evolution of customer experience in the insurance industry—from onboarding to claims, from AI-driven personalization to the integration of blockchain and health tech. This is a must-watch for CX […]
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Feng-hsiung Hsu, a doctoral scholar at the Carnegie Mellon University developed a chess-playing supercomputer called Chipset in 1985. It later evolved into IBM’s Deep Blue in 1997 which checkmated the then world chess champion Garry Kasparov. The world caught its first big glimpse of AI’s competitive edge. It wasn’t just a machine winning a game; […]
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American Airlines and Mastercard have formally extended their long-standing collaboration—spanning almost four decades—with a renewed agreement aimed at offering richer, more secure, and better-personalized travel experiences for AAdvantage® cardholders. Under the updated deal, Mastercard continues as the exclusive payments network behind American’s co‑branded credit cards. The renewed partnership emphasizes integrating Mastercard’s payment infrastructure, analytics capabilities, and real-time […]
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