Sprinklr, the AI-native platform for Unified Customer Experience Management (Unified-CXM), has announced the rollout of advanced AI solutions designed to reshape how brands engage with customers. The new capabilities include Sprinklr Copilot, Sprinklr AI Agents, and expanded features for Customer Feedback Management (CFM). Meeting the Demands of the Modern Customer In today’s digital-first world, customers […]
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NiCE has announced the appointment of Jeff Comstock as its new President, CX Product & Technology, effective October 2025. Reporting directly to CEO Scott Russell, Comstock will join the company’s executive leadership team to accelerate NiCE’s strategy in customer experience (CX) and AI innovation. Comstock brings more than 25 years of experience in SaaS and […]
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Unity Small Finance Bank (Unity Bank), one of India’s emerging new-age banks, has joined hands with IBM to strengthen its API-first approach and drive faster customer experience innovation. By deploying IBM Cloud Pak for Integration and leveraging IBM Consulting’s expertise, the bank has created a secure and centralized platform to manage its growing Application Programming Interface (API) ecosystem. […]
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Decagon, a leading AI agents platform for customer experience, has announced the launch of Decagon University, an AI education initiative designed to empower teams across customer experience (CX), product, and engineering with the skills needed to build, optimize, and scale AI agents. The program was unveiled at the company’s first Decagon Dialogues event, alongside the […]
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Software investment firm Thoma Bravo has announced plans to acquire Verint Systems, a leader in customer experience (CX) automation, in a deal valued at $2 billion. The all-cash transaction, expected to close in early 2026, remains subject to regulatory and shareholder approvals. Once finalized, Thoma Bravo will merge Verint with its portfolio company Calabrio, a […]
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Central Pacific Bank (CPB) has appointed Emmaly Calibraro as its new Vice President and Director of Enterprise Customer Experience. In this role, she will spearhead initiatives to elevate customer satisfaction, foster loyalty, and strengthen CPB’s commitment to innovation, service excellence, and community engagement. With more than 25 years of leadership experience, Calibraro brings expertise in […]
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First City Monument Bank (FCMB) has announced a strategic alliance with Truecaller, the world’s leading platform for verified communication, in a move designed to redefine customer engagement and strengthen digital trust across Nigeria’s financial ecosystem. This partnership comes at a critical time when digital banking and online transactions are expanding rapidly, but so too are cases of […]
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Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has expanded its partnership with Vodafone Idea (Vi) to modernize the telecom giant’s business support system (BSS) through an AI-driven, future-ready platform. The five-year strategic collaboration aims to enhance customer experience by embedding intelligence, automation, personalization, and agility into Vi’s operations, […]
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The global Customer Experience (CX) Analytics Market is poised for strong growth as enterprises increasingly leverage data to enhance customer satisfaction, loyalty, and business performance. According to Market Research Future, the market is projected to expand from USD 12.6 billion in 2024 to USD 37.3 billion by 2032, registering a CAGR of 14.5%. The sector […]
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The global Customer Experience (CX) Analytics Market is poised for strong growth as enterprises increasingly leverage data to enhance customer satisfaction, loyalty, and business performance. According to Market Research Future, the market is projected to expand from USD 12.6 billion in 2024 to USD 37.3 billion by 2032, registering a CAGR of 14.5%. The sector […]
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