Zip.co, a leading digital financial services provider, has entered into a partnership with Nift, a technology company that connects commerce platforms with advertisers and brands to reach new customers. This collaboration is designed to enhance customer satisfaction by offering personalized gift experiences after purchases, adding extra value to every transaction. Joe Heck, US CEO at […]
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Nilay Shah has taken on the role of Marketing & Growth Lead at Ionic Wealth, effective September 2025. He announced the career move through a LinkedIn update. With over a decade of experience in marketing and growth strategy, Nilay brings a strong track record in brand building, go-to-market execution, and digital growth initiatives. Before joining Ionic Wealth, […]
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Kalona Cooperative Technology Company (KCTC), one of Iowa’s leading telecommunications providers, has teamed up with GOCare, a SaaS leader in digital customer experience solutions, to strengthen its customer engagement strategy and support network growth. Established in 1905, KCTC has evolved into a modern telecom company delivering advanced broadband services. With its focus on innovation and […]
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Sobha Realty has announced the appointment of Gautam Sawhney as its new Chief Customer Experience Officer (CCXO), underscoring the company’s commitment to delivering exceptional customer engagement and service excellence. With more than 25 years of experience in customer-centric leadership, Sawhney has built a distinguished career in driving transformation and enhancing client relationships across leading real […]
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Fresha, the global beauty and wellness booking platform, has transformed customer communications by adopting Rich Communication Services (RCS) messaging, powered by Twilio and Google. This move is enhancing customer trust, improving engagement, and accelerating partner growth across its network. Serving more than 130,000 partners in 120 countries and handling over 700,000 bookings daily, Fresha transitioned […]
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Akasa Air, India’s fastest-growing airline, has appointed Naarayan T V as its new Chief Marketing Officer (CMO), effective August 29, 2025. In this role, he will lead the airline’s marketing, corporate communications, ESG initiatives, customer experience, eCommerce, loyalty programmes, and partnerships, while also serving on Akasa’s Executive Committee, contributing to strategic leadership decisions. The appointment […]
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AIA Singapore has joined forces with Singapore Airlines Academy to roll out a customised talent development programme designed to raise customer experience (CX) standards and equip its workforce for the future. The initiative will introduce a series of interactive workshops across the company, fostering a customer-first mindset while building practical service skills. Each session, capped […]
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