Sobha Realty Appoints Gautam Sawhney as Chief Customer Experience Officer to Strengthen CX Excellence 
admin September 3, 2025
Comments (0)

Sobha Realty Appoints Gautam Sawhney as Chief Customer Experience Officer to Strengthen CX Excellence 

Sobha Realty has announced the appointment of Gautam Sawhney as its new Chief Customer Experience Officer (CCXO), underscoring the company’s commitment to delivering exceptional customer engagement and service excellence.  With more than 25 years of experience in customer-centric leadership, Sawhney has built a distinguished career in driving transformation and enhancing client relationships across leading real […]

Read More
Fresha Elevates Customer Engagement with Twilio and Google’s RCS Messaging 
admin September 2, 2025
Comments (0)

Fresha Elevates Customer Engagement with Twilio and Google’s RCS Messaging 

Fresha, the global beauty and wellness booking platform, has transformed customer communications by adopting Rich Communication Services (RCS) messaging, powered by Twilio and Google. This move is enhancing customer trust, improving engagement, and accelerating partner growth across its network.  Serving more than 130,000 partners in 120 countries and handling over 700,000 bookings daily, Fresha transitioned […]

Read More
Akasa Air Names Naarayan T V as Chief Marketing Officer to Drive Brand and Customer Experience Strategy
admin September 1, 2025
Comments (0)

Akasa Air Names Naarayan T V as Chief Marketing Officer to Drive Brand and Customer Experience Strategy

Akasa Air, India’s fastest-growing airline, has appointed Naarayan T V as its new Chief Marketing Officer (CMO), effective August 29, 2025. In this role, he will lead the airline’s marketing, corporate communications, ESG initiatives, customer experience, eCommerce, loyalty programmes, and partnerships, while also serving on Akasa’s Executive Committee, contributing to strategic leadership decisions. The appointment […]

Read More
AIA Singapore Partners with Singapore Airlines Academy to Redefine Customer Experience and Strengthen Workforce Capabilities
admin September 1, 2025
Comments (0)

AIA Singapore Partners with Singapore Airlines Academy to Redefine Customer Experience and Strengthen Workforce Capabilities

AIA Singapore has joined forces with Singapore Airlines Academy to roll out a customised talent development programme designed to raise customer experience (CX) standards and equip its workforce for the future. The initiative will introduce a series of interactive workshops across the company, fostering a customer-first mindset while building practical service skills. Each session, capped […]

Read More