Join Our Community CX Future Vision Summit 2024

Latest Articles

Customer Experience Management Market to Grow at 12.3% CAGR, Reaching USD 24.03 Billion by 2029

   Nidhi Shail  |     

2024/07/15 17:47 pm

The Customer Experience Management (CEM) market is experiencing a period of robust expansion. Market analysts project a Compound Annual...

Read more

CX vs UX: What's the Difference?

   M Chugh  |     

2024/07/10 15:08 pm

Creating a great experience for customers requires getting two things right - the big-picture customer experience, and the specific i...

Read more

Self-Service Apps: A Revolution in Convenience

   Nidhi Shail  |     

2024/07/09 13:10 pm

Remember the days of waiting in endless queues at the bank, desperately tapping your foot while th...

Read more

Can Quick Wins Really Hook Your Customers?

   Nidhi Shail  |     

2024/07/03 11:04 am

The digital age is a whirlwind of instant gratification. We crave quick fixes, same-day del...

Read more

Can't Ignore the Bots! 83% of Indian Businesses Embrace AI for Customer Love

   Nidhi Shail  |     

2024/06/27 11:36 am

A new report from global cloud communications platform Infobip reveals a significant shift in how brands are...

Read more

Ditch the Survey Fatigue, Embrace Real Conversations

   Nidhi Shail  |     

2024/06/19 10:56 am

Customer surveys can feel a bit like that awk...

Read more

The Customer Experience Boom: How Businesses Are Winning with Happy Customers

   Nidhi Shail  |     

2024/06/17 13:07 pm

Customer experience is no longer a buzzword, it&...

Read more

Enhance Your CX Approaches to Foster Community Bonding in Rural India

   M. Chugh  |     

2024/06/14 12:25 pm

India's rural marketplaces constitute a vast, unexplored market with enormous commercial potential. Its sheer magnitude—nea...

Read more

How Organisations Can Become Customer-Centric Powerhouses and Set New Standards for Digital CX

   Nidhi Shail  |     

2024/06/06 13:08 pm

Imagine a world where every interaction you h...

Read more

Delving into the most cutting-edge advancements in Customer Experience (CX) technology

   M. Chugh  |     

2024/06/04 11:07 am

In today's competitive business world, using the latest customer experience (CX) tools is more important...

Read more

Love those product recommendations? Brace yourself for the surprising truth about AI in CX

   Nidhi Shail  |     

2024/06/01 17:03 pm

Ever walk out of a store fee...

Read more

Salesforce Report Augurs AI's Ascendancy in Elevating Customer Journeys

   Nidhi Shail  |     

2024/05/24 13:22 pm

Source: Salesforce State of Marketing Report

...

Read more

2024 Poised to be a Landmark Year for Customer Experience (CX)

   Nidhi Shail   |     

2024/05/24 11:31 am

Zendesk's yearly Customer Experience (CX) trends report indicates a swift shift towards intelligent CX solutions. Notably, Indian businesses are recognising the potential of ...

Read more
© 2023 Company, Inc