Feng-hsiung Hsu, a doctoral scholar at the Carnegie Mellon University developed a chess-playing supercomputer called Chipset in 1985. It later
Read MoreFor over a decade in India’s hospitality and coworking industries, I’ve seen customer support dismissed as a “cost center” –
Read MoreI’ve spent 17 years chasing one north star: how to make customers feel truly seen.But somewhere along the way, I
Read MoreSports has always been more than just games; it represents a shared passion that inspires, unites, and entertains millions around
Read MoreIn the fast-paced digital landscape, artificial intelligence and automation are changing the workplace to redefine how employees perform their duties.
Read MoreCustomer support has experienced a profound evolution, transitioning from a reactive function aimed at addressing customer complaints to a proactive
Read MoreCustomer experience isn’t about choosing between technology or human interaction—it’s about knowing when to use each. Many businesses make the
Read MoreImagine walking into a store where the staff greets you by name, knows your preferences, and guides you to products
Read MoreCustomer Experience in the Car Sector: A Gap in Views The study points out a clear gap between how car
Read MoreCustomer Experience (CX) encompasses the overall perception and emotions a customer experiences while interacting with a company, its products, and
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