Freshworks Unveils New AI Capabilities to Simplify Customer Support Operations
admin January 6, 2026
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Freshworks Unveils New AI Capabilities to Simplify Customer Support Operations

Freshworks has rolled out three new artificial intelligence-driven capabilities for its Freshdesk platform, aiming to address fragmented customer service environments and the growing expectation for quicker, more personalized support. The enhancements are designed to help service teams manage rising interaction volumes while maintaining efficiency and cost control. The US-based SaaS company announced the launch of Freshdesk […]

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Kustomer Unveils New AI Assistants to Simplify and Scale CX Automation
admin December 5, 2025
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Kustomer Unveils New AI Assistants to Simplify and Scale CX Automation

Kustomer, a leader in AI-driven customer experience solutions, has expanded its AI capabilities with two powerful additions: the Kustomer AI Automation Assistant (now Generally Available) and the Kustomer AI Observability Assistant (currently in Early Access). The new tools are designed to give Customer Experience teams complete visibility into what drives their operations—whether rules, workflow structures, […]

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Zendesk Finalizes Acquisition of Local Measure to Strengthen AI-Powered Contact Center Capabilities
admin May 22, 2025
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Zendesk Finalizes Acquisition of Local Measure to Strengthen AI-Powered Contact Center Capabilities

Zendesk has officially completed its acquisition of Local Measure, a prominent Contact Center as a Service (CCaaS) provider and a trusted Amazon Web Services (AWS) partner specializing in advanced voice solutions. This strategic acquisition enhances Zendesk’s ability to serve large-scale, high-volume customer environments by incorporating Local Measure’s seamless integration with Amazon Connect, AWS’s AI-powered contact […]

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