Havas CX has elevated Deepali Saini, CEO of Think Design, to the global role of Chief Experience Design Officer. In this expanded capacity, she will become part of the Global CX Leadership Board and lead the agency’s Experience Design (XD) practice worldwide. Based in the Havas integrated village in Bengaluru, Saini will continue reporting to […]
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In a significant step towards accelerating its digital transformation journey, Tata Sons Limited has appointed Bhaskar Roy as the Head of AI (Customer Experience) within its Group Digital and Innovation Division. This appointment underscores the Tata Group’s commitment to embedding artificial intelligence at the heart of customer experience and innovation. Bhaskar Roy: A Veteran Leader with a Passion for Data-Led Innovation Bhaskar brings with […]
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Customer experience tech startup Serve First has successfully secured £4.6 million in funding to support its ongoing expansion across the UK, Europe, and the United States. The funding round saw participation from Pembroke VCT, the Midlands Engine Investment Fund II (via fund manager Mercia Ventures), Tiny VCT, Techstars, and a group of angel investors. The […]
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Sonata Software has entered into a strategic alliance with Qualtrics, a global leader and pioneer in the Experience Management (XM) space, to introduce a robust, technology-led customer experience (CX) management solution tailored for international enterprises. This synergy brings together Qualtrics’ cutting-edge XM for Customer Experience™ platform and Sonata Software’s expertise in global systems integration, consulting, […]
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TELUS Digital Experience (TIXT) has announced a strategic alliance with Zendesk to integrate AI-driven customer service solutions, combining global expertise in customer experience management (CXM) with advanced support technologies. Expanding Capabilities Across a Global Network Through this partnership, TELUS Digital’s 78,000-member workforce, spread across 31 countries, will enhance Zendesk’s customer support solutions. In addition, TELUS […]
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Genesys, a global leader in AI-powered customer experience (CX) orchestration, has entered into a strategic partnership with business communications provider Mitel to enhance CX innovation for large enterprises. The collaboration aims to streamline customer engagement and improve business outcomes by integrating Genesys’ advanced AI capabilities with Mitel’s expertise in system integration and managed services. In […]
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