Freshworks to Acquire FireHydrant, Advancing a Unified AI-Native ServiceOps Vision
Freshworks has entered into an agreement to acquire FireHydrant, an AI-powered incident management platform, as part of its strategy to bring IT operations and service management closer together. The move is aimed at combining FireHydrant’s strengths in IT Operations Management (ITOM) with Freshworks’ IT Service Management (ITSM) capabilities to deliver a single, AI-native ServiceOps platform. […]
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