Cisco has rolled out a series of powerful additions to its Webex Customer Experience suite, introducing an AI-powered Quality Management (QM) module designed to elevate contact center performance. This innovation is particularly aimed at helping small and medium businesses refine their customer engagement by blending advanced automation with human supervision. The new Webex AI Quality […]
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Five9, a leading provider of intelligent customer experience (CX) solutions, has officially introduced Five9 Fusion for Salesforce — a groundbreaking integration designed to unify the power of Five9’s real-time customer engagement tools with Salesforce’s industry-leading AI CRM capabilities. The bundled offering, now available, promises to redefine how enterprises deliver personalized, scalable, and AI-enhanced customer experiences. […]
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