AI is transforming customer experience—especially in RegTech and FinTech. In this conversation with Jaideep Mehta (Managing Director, RZOLUT), we dive into: ✅ Why compliance is a growth enabler, not a roadblock ✅ How AI is speeding up onboarding from weeks to minutes ✅ The double-edged sword of AI in business ✅ The importance of ethics […]
Read More
Volkswagen Group UK (VWG UK), a wholly owned subsidiary of the Volkswagen Group, has unveiled a new chapter in its customer experience (CX) journey through a strategic collaboration with Medallia, Inc., a global leader in customer and employee experiences solutions, and Ipsos, a world-renowned research and analytics firm. The initiative, branded as CX Health, represents […]
Read More
Volkswagen Group UK (VWG UK), a wholly owned subsidiary of the Volkswagen Group, has unveiled a new chapter in its customer experience (CX) journey through a strategic collaboration with Medallia, Inc., a global leader in customer and employee experiences solutions, and Ipsos, a world-renowned research and analytics firm. The initiative, branded as CX Health, represents […]
Read More
Pizza Hut India, a subsidiary of US-based Yum! Brands has announced the promotion of Manish Guptaa as its new Chief Marketing Officer (CMO). Guptaa, who earlier served as the Chief Digital & Technology Officer, will now lead Pizza Hut’s brand strategy, consumer engagement, and marketing initiatives in the dynamic Indian Quick Service Restaurant (QSR) sector. […]
Read More
inDrive, the global mobility and urban services platform, has entered a strategic partnership with Abacus Outsourcing, a fast-growing leader in Business Process Outsourcing (BPO). The collaboration aims to strengthen customer experience by integrating Abacus’s advanced support expertise with inDrive’s peer-to-peer ride-hailing platform, ensuring seamless, proactive, and customer-centric services for millions of users. The official launch […]
Read More
By Alka Goel, Jt. Managing Director, Heuristics Informatics Pvt Ltd. Let’s take a moment and be honest with each other, building real relationships with customers isn’t just important: It’s everything in every possible way! But it’s tough to keep up with fulfilling every single customer wants. That’s where artificial intelligence (AI) comes in. AI has […]
Read More
Adobe has officially announced the general availability of its new AI agents, designed to transform how businesses build, deliver, and optimize customer experiences and marketing campaigns. At the core of this innovation is the Adobe Experience Platform (AEP) Agent Orchestrator, which allows enterprises to create, manage, and customize AI agents — both from Adobe and […]
Read More
Zip.co, a leading digital financial services provider, has entered into a partnership with Nift, a technology company that connects commerce platforms with advertisers and brands to reach new customers. This collaboration is designed to enhance customer satisfaction by offering personalized gift experiences after purchases, adding extra value to every transaction. Joe Heck, US CEO at […]
Read More
Nilay Shah has taken on the role of Marketing & Growth Lead at Ionic Wealth, effective September 2025. He announced the career move through a LinkedIn update. With over a decade of experience in marketing and growth strategy, Nilay brings a strong track record in brand building, go-to-market execution, and digital growth initiatives. Before joining Ionic Wealth, […]
Read More
Kalona Cooperative Technology Company (KCTC), one of Iowa’s leading telecommunications providers, has teamed up with GOCare, a SaaS leader in digital customer experience solutions, to strengthen its customer engagement strategy and support network growth. Established in 1905, KCTC has evolved into a modern telecom company delivering advanced broadband services. With its focus on innovation and […]
Read More
CXNet is a platform that brings together CX professionals and CX tech providers to deliver experiences that drive growth and foster lasting relationships with customers.
Copyright © cxnet 2025. All rights reserved
