PayNearMe, a leading fintech company revolutionizing digital payments, has announced the launch of its new AI-powered Intelligent Virtual Agent (IVA) — an advanced automation solution integrated within its PayXM™ platform. This innovation marks a major step in PayNearMe’s ongoing mission to enhance Payment Experience Management by empowering non-commerce businesses to deliver personalized, seamless, and automated interactions across voice, text, and chat channels.
Leveraging natural language processing (NLP) and machine learning, the Intelligent Virtual Agent understands customer intent, automates workflows, and responds with context-aware intelligence — creating interactions that continuously improve over time.
“Automation is transitioning from scripted responses to intelligent decision-making systems that learn, adapt, and evolve in real time,” said John Minor, Chief Product Officer at PayNearMe. “Our IVA enables businesses to simplify communication while delivering personalized, frictionless experiences at scale.”
For customers, the AI-driven IVA provides instant support and eliminates long wait times by recognizing intent and enabling self-service options through natural conversations. It enhances convenience and satisfaction by allowing customers to interact anytime, anywhere, using their preferred communication channel.
For businesses, the new IVA introduces a range of benefits:
- Reduced operational costs: Automates routine tasks and payment inquiries, minimizing dependence on live agents and lowering service costs.
- Enhanced customer satisfaction: Delivers fast, intuitive, and personalized self-service options across multiple digital and voice channels.
- Improved efficiency: Utilizes real-time analytics to optimize workflows, accelerating issue resolution and boosting first-contact success rates.
- Increased revenue and cash flow: Drives higher payment completion through SmartLink™-based personalization, reducing missed or delayed payments.
- Scalable performance: Enables organizations to manage rising communication volumes efficiently without increasing workforce size.
The first rollout phase introduces an intelligent alternative to legacy DTMF IVR systems, merging conversational AI with powerful analytics and SmartLink integration. Future updates, expected to roll out through 2026, will include omnichannel campaign management and full customer lifecycle automation, leading toward a more autonomous, agentic experience.
With general availability scheduled for Q1 2026, PayNearMe’s AI-powered IVA represents a significant leap forward in intelligent, scalable, and customer-first payment engagement.
