Zoom and Alvaria have announced a strategic partnership to enhance contact center customer experience and compliance. This collaboration integrates Alvaria’s compliance-first contact center software with Zoom’s unified communications and collaboration platform, aiming to deliver cutting-edge tools that improve customer engagement and operational efficiency.
By leveraging the Alvaria Intelligence Platform (AIP), the partnership offers enterprises flexible, secure, and scalable solutions to meet the evolving demands of modern customer engagement. Alvaria’s expertise in outbound compliance solutions complements Zoom’s advanced communication capabilities, enabling businesses to streamline multichannel outreach strategies while maintaining regulatory standards.
Chris Morrissey, Head of Zoom Contact Center Sales & GTM, highlighted the partnership’s significance:
“This collaboration with Alvaria marks a major milestone in Zoom’s mission to serve global enterprises with comprehensive contact center solutions. By integrating Alvaria’s outreach capabilities, we’re equipping our platform with a complete outbound strategy to address critical enterprise needs and expand confidently into the global market.”
The partnership prioritizes compliance-focused innovation, offering features like preview, progressive, and predictive campaign strategies tailored to customer needs. Seamless API integration ensures smooth adoption and compatibility with existing systems, while businesses can choose deployment platforms that best suit their requirements.
Zoom and Alvaria’s joint solution is particularly valuable for industries such as financial services, healthcare, insurance, and telecom/media, where compliance and customer engagement are paramount. Together, the companies aim to empower enterprises to deliver impactful customer interactions while adhering to stringent regulatory standards.
