Customer experience is entering a pivotal shift. For years, the focus was on repairing individual touchpoints and improving isolated interactions. That approach no longer matches customer expectations. People want journeys that feel coordinated, intuitive, and anticipatory. They expect brands to understand intent in real time, respond with accuracy, and still offer the reassurance of human […]
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Ahlibank has unveiled a special year-end travel benefit for its Exclusive Infinite Credit Card customers, offering a complimentary home check-in service through its partnership with Maraheb, operated by Tansom Handling. The initiative underscores the bank’s continued focus on enhancing customer experience by delivering thoughtful, lifestyle-driven benefits tailored to its premium clientele—particularly during the peak festive […]
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Zoho has consistently taken a long-horizon approach to product development, even when the industry gets swept up in new trends. How do you balance long-term R&D with market expectations—especially in CX, where hype cycles can be loud and fast? We have always focused on adding value, not chasing the hype. This balance isn’t just a […]
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Tata Consultancy Services (TCS) has deepened its long-standing collaboration with Aviva, the UK’s leading insurance, wealth, and retirement provider, to further transform customer experience across Aviva’s life and pensions business. As part of the expanded engagement, TCS will deliver end-to-end policy administration services for over 6.5 million policies, managed through its FCA-regulated subsidiary, Diligenta UK. […]
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Freshworks has entered into an agreement to acquire FireHydrant, an AI-powered incident management platform, as part of its strategy to bring IT operations and service management closer together. The move is aimed at combining FireHydrant’s strengths in IT Operations Management (ITOM) with Freshworks’ IT Service Management (ITSM) capabilities to deliver a single, AI-native ServiceOps platform. […]
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India’s Food delivery habits have changed faster than anyone expected. Ordering food online has become a normal part of daily life for students, working professionals, and families across urban India. A research report highlights that the industry earned US$43.47 billion in 2024, and it is growing rapidly as millions of users rely on apps for […]
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Alchemer, a prominent customer experience and feedback technology provider, has enhanced its AI offerings with expanded capabilities in Alchemer Pulse—an AI-driven insights automation platform designed to turn unstructured customer feedback into meaningful business intelligence. As organizations grapple with massive volumes of open-ended input from surveys, support interactions, app reviews, and digital channels, Alchemer Pulse addresses […]
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Mobi.AI, a global provider of artificial intelligence solutions for the travel and tourism sector, has named Stuart Barwood as its new Chief Revenue Officer (CRO). The appointment underscores the company’s focus on scaling its commercial operations and deepening the adoption of AI-driven innovation across travel retail, aviation, hospitality, and tourism ecosystems. In his new role, […]
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Welcome to another insightful episode of CXNET Conversations, where we bring you, the voices shaping the future of customer experience, marketing, and digital engagement. In this episode, Nidhi Shail, Senior Assistant Editor at CXNet, sits down with Angana Chatterjee, Head of Marketing at LocoBuzz, to decode how marketing has transformed into the thread that binds […]
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Movate, a global provider of digital technology and customer experience services, has announced its acquisition of Solomo, a Salesforce, data, and AI consulting specialist with strong expertise in the healthcare domain. The integration is designed to significantly expand Movate’s capabilities in AI-powered platform solutions and deepen its presence within the Salesforce ecosystem. The company has […]
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