Levi Strauss & Co. has announced a strategic collaboration with Microsoft to create a unified agentic AI platform aimed at transforming operations and elevating both retail and digital customer experiences. At the core of this initiative is a centralized “super-agent” integrated into Microsoft Teams and powered by Microsoft Azure. The system will combine multiple intelligent […]
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Kustomer, a leader in AI-driven customer experience solutions, has expanded its AI capabilities with two powerful additions: the Kustomer AI Automation Assistant (now Generally Available) and the Kustomer AI Observability Assistant (currently in Early Access). The new tools are designed to give Customer Experience teams complete visibility into what drives their operations—whether rules, workflow structures, […]
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Majid Al Futtaim has entered into a strategic alliance with Lime Consumer Finance, Egypt’s largest education financing platform, to introduce new flexible payment options that enhance the customer journey across its retail destinations in the country. The agreement was formalized at Majid Al Futtaim’s headquarters with the participation of Rasha Azab, Managing Director – shopping […]
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For years, conversations around artificial intelligence in marketing have been framed through the lens of efficiency: AI as an automation engine, a cost-saving tool, or a faster way to get to the same output. But the next wave of AI is shifting that narrative. We are entering an era where AI isn’t just replacing human […]
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Meta, L’OCCITANE and Omnichat have spotlighted a major shift in customer engagement across Asia-Pacific — loyalty now lives inside everyday conversations on WhatsApp. The insights were revealed at the third Commerce Leadership Forum, recently hosted at Meta’s Singapore hub by Omnichat, a leading AI-powered omnichannel messaging platform. The forum gathered senior leaders from the retail, […]
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