Australian swimwear and beachwear brand Okanui has implemented Oracle NetSuite to streamline its financial and operational processes as it scales both domestically and internationally. Founded in 1978 on Sydney’s Northern Beaches, Okanui has grown into a multi-channel retailer with 10 stores across Australia, alongside a strong presence in online and wholesale markets. As the company […]
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Manappuram Finance has announced the appointment of Sreekanth P V as Group Head – Operations & Customer Experience, at the level of President. In his new role, Sreekanth will focus on enhancing operational performance and strengthening the company’s customer experience strategy across its various business verticals. He will be responsible for improving operational efficiency by […]
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Movate has announced a strategic partnership with Kahuna Labs to develop next-generation technical support solutions powered by artificial intelligence and expert services. The collaboration aims to help enterprises achieve measurable outcomes from AI adoption in customer and technical support operations. As organizations increasingly deploy AI across service and support functions, many still struggle to realize […]
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Accenture has announced plans to acquire Ookla, a leading network intelligence and customer experience analytics company best known for its popular platforms Speedtest and Downdetector. The acquisition reflects the growing importance of network performance in shaping modern customer experiences. Today, factors such as latency, connectivity stability, and signal strength are just as critical as the […]
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ACT Fibernet (Atria Convergence Technologies Ltd) has promoted Aditya Singh to the role of Chief Customer Experience Officer (CCXO), effective January 1, 2026. With this appointment, he becomes a member of the company’s Executive Committee (Excom) and will lead the organisation’s enterprise-wide customer experience transformation strategy. Prior to this elevation, Singh served as Senior Vice […]
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