Atento Introduces AI-Focused Roles to Redefine Customer Experience Workforce
admin March 31, 2026
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Atento Introduces AI-Focused Roles to Redefine Customer Experience Workforce

Atento is reshaping its workforce by introducing new roles centered around generative artificial intelligence, marking a significant step in its ongoing customer experience (CX) transformation strategy. The company is integrating positions such as prompt engineers, conversational designers, and AI analysts to align with the growing demand for AI-driven customer service solutions. Driving a Human-AI Collaborative […]

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Customer Experience: The Heart of Every Business
admin March 30, 2026
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Customer Experience: The Heart of Every Business

After more than a decade working at the intersection of customer relationships, operations, and strategy, I’ve come to believe one thing above everything else: customers don’t remember what you sold them — they remember how you made them feel. In today’s hyper-competitive market, a great product gets you in the door. But it’s the experience […]

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NC AI and Shinhan Financial Group Collaborate to Transform Bank Branch Experience with Digital Simulation
admin March 30, 2026
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NC AI and Shinhan Financial Group Collaborate to Transform Bank Branch Experience with Digital Simulation

NC AI, the artificial intelligence arm of NCSoft, has entered a strategic partnership with Shinhan Financial Group to modernize in-branch banking experiences using advanced analytics and simulation technologies. The collaboration, formalized through a memorandum of understanding on March 24, focuses on enhancing operational efficiency and customer experience within physical bank branches. By leveraging video data […]

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Piush Kothari Takes Over as Chief Customer Experience Officer at Croma
admin March 25, 2026
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Piush Kothari Takes Over as Chief Customer Experience Officer at Croma

Consumer electronics retailer Croma has appointed Piush Kothari as its new Chief Customer Experience Officer. He announced the development through a LinkedIn update, expressing his excitement about joining the Tata-backed retail brand. In his announcement, Kothari highlighted Croma’s strong reputation among Indian consumers and shared his enthusiasm for contributing to the brand’s continued growth. He […]

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Okanui Deploys NetSuite to Strengthen Global Expansion Strategy
admin March 23, 2026
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Okanui Deploys NetSuite to Strengthen Global Expansion Strategy

Australian swimwear and beachwear brand Okanui has implemented Oracle NetSuite to streamline its financial and operational processes as it scales both domestically and internationally. Founded in 1978 on Sydney’s Northern Beaches, Okanui has grown into a multi-channel retailer with 10 stores across Australia, alongside a strong presence in online and wholesale markets. As the company […]

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Manappuram Finance Appoints Sreekanth P V as Group Head – Operations & Customer Experience
admin March 10, 2026
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Manappuram Finance Appoints Sreekanth P V as Group Head – Operations & Customer Experience

Manappuram Finance has announced the appointment of Sreekanth P V as Group Head – Operations & Customer Experience, at the level of President. In his new role, Sreekanth will focus on enhancing operational performance and strengthening the company’s customer experience strategy across its various business verticals. He will be responsible for improving operational efficiency by […]

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Movate Partners with Kahuna Labs to Deliver AI-Powered, Outcome-Driven Technical Support Solutions
admin March 9, 2026
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Movate Partners with Kahuna Labs to Deliver AI-Powered, Outcome-Driven Technical Support Solutions

Movate has announced a strategic partnership with Kahuna Labs to develop next-generation technical support solutions powered by artificial intelligence and expert services. The collaboration aims to help enterprises achieve measurable outcomes from AI adoption in customer and technical support operations. As organizations increasingly deploy AI across service and support functions, many still struggle to realize […]

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Accenture to Acquire Ookla to Strengthen Network Intelligence and Enterprise Customer Experience
admin March 6, 2026
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Accenture to Acquire Ookla to Strengthen Network Intelligence and Enterprise Customer Experience

Accenture has announced plans to acquire Ookla, a leading network intelligence and customer experience analytics company best known for its popular platforms Speedtest and Downdetector. The acquisition reflects the growing importance of network performance in shaping modern customer experiences. Today, factors such as latency, connectivity stability, and signal strength are just as critical as the […]

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ACT Fibernet Elevates Aditya Singh as Chief Customer Experience Officer
admin March 3, 2026
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ACT Fibernet Elevates Aditya Singh as Chief Customer Experience Officer

ACT Fibernet (Atria Convergence Technologies Ltd) has promoted Aditya Singh to the role of Chief Customer Experience Officer (CCXO), effective January 1, 2026. With this appointment, he becomes a member of the company’s Executive Committee (Excom) and will lead the organisation’s enterprise-wide customer experience transformation strategy. Prior to this elevation, Singh served as Senior Vice […]

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