Most companies are obsessed with new customer acquisition. They spend big on ads, promos, and partnerships, chasing fresh leads every
Read MoreBy Alka Goel, Jt. Managing Director, Heuristics Informatics Pvt Ltd. Let’s take a moment and be honest with each other,
Read MoreFeng-hsiung Hsu, a doctoral scholar at the Carnegie Mellon University developed a chess-playing supercomputer called Chipset in 1985. It later
Read MoreFor over a decade in India’s hospitality and coworking industries, I’ve seen customer support dismissed as a “cost center” –
Read MoreI’ve spent 17 years chasing one north star: how to make customers feel truly seen.But somewhere along the way, I
Read MoreSports has always been more than just games; it represents a shared passion that inspires, unites, and entertains millions around
Read MoreIn the fast-paced digital landscape, artificial intelligence and automation are changing the workplace to redefine how employees perform their duties.
Read MoreCustomer support has experienced a profound evolution, transitioning from a reactive function aimed at addressing customer complaints to a proactive
Read MoreCustomer experience isn’t about choosing between technology or human interaction—it’s about knowing when to use each. Many businesses make the
Read MoreImagine walking into a store where the staff greets you by name, knows your preferences, and guides you to products
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