Oracle Unveils Role-Based AI Agents in Fusion Applications to Elevate Marketing, Sales, and Service CX
admin February 11, 2026
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Oracle Unveils Role-Based AI Agents in Fusion Applications to Elevate Marketing, Sales, and Service CX

Oracle has announced a new set of role-based AI agents embedded within Oracle Fusion Cloud Applications to help organizations modernize how marketing, sales, and service teams deliver customer experiences at scale. Developed using Oracle AI Agent Studio for Fusion Applications, these agents are designed to operate directly within day-to-day workflows—automating tasks, analyzing unified enterprise data, and providing predictive insights […]

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Thoma Bravo Strengthens AI-CX Portfolio with Verint Acquisition
admin September 24, 2025
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Thoma Bravo Strengthens AI-CX Portfolio with Verint Acquisition

Software investment firm Thoma Bravo has announced plans to acquire Verint Systems, a leader in customer experience (CX) automation, in a deal valued at $2 billion. The all-cash transaction, expected to close in early 2026, remains subject to regulatory and shareholder approvals. Once finalized, Thoma Bravo will merge Verint with its portfolio company Calabrio, a […]

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Firstsource and Sanas Forge AI-Powered Alliance to Revolutionize Global Customer Conversations
admin May 23, 2025
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Firstsource and Sanas Forge AI-Powered Alliance to Revolutionize Global Customer Conversations

Firstsource Solutions Limited, a global leader in business process management and part of the RP-Sanjiv Goenka Group, has joined forces with Sanas, creators of the world’s first real-time speech understanding platform, to deliver a new era of AI-enhanced customer communication. This collaboration aligns with Firstsource’s UnBPO™ strategy, which focuses on leveraging intelligent, human-centric technologies to transform traditional customer […]

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Zendesk Finalizes Acquisition of Local Measure to Strengthen AI-Powered Contact Center Capabilities
admin May 22, 2025
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Zendesk Finalizes Acquisition of Local Measure to Strengthen AI-Powered Contact Center Capabilities

Zendesk has officially completed its acquisition of Local Measure, a prominent Contact Center as a Service (CCaaS) provider and a trusted Amazon Web Services (AWS) partner specializing in advanced voice solutions. This strategic acquisition enhances Zendesk’s ability to serve large-scale, high-volume customer environments by incorporating Local Measure’s seamless integration with Amazon Connect, AWS’s AI-powered contact […]

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TaskUs Partners with Decagon and Regal to Advance Agentic AI-Driven Customer Experience
admin May 14, 2025
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TaskUs Partners with Decagon and Regal to Advance Agentic AI-Driven Customer Experience

TaskUs, Inc., a leading provider of digital outsourcing and next-gen customer experience solutions, has announced strategic partnerships with Decagon and Regal, two cutting-edge agentic AI platform companies. These alliances mark a significant step forward in TaskUs’ mission to revolutionize customer support through intelligent automation and AI augmentation. Building on its newly launched Agentic AI Consulting Practice, TaskUs will leverage the […]

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