TaskUs, Inc., a leading provider of digital outsourcing and next-gen customer experience solutions, has announced strategic partnerships with Decagon and Regal, two cutting-edge agentic AI platform companies. These alliances mark a significant step forward in TaskUs’ mission to revolutionize customer support through intelligent automation and AI augmentation.
Building on its newly launched Agentic AI Consulting Practice, TaskUs will leverage the platforms of Decagon and Regal to seamlessly integrate agentic AI across digital and voice support channels. This AI model enhances customer service by autonomously completing tasks—especially repetitive and time-consuming ones—while seamlessly escalating complex queries to human experts when necessary.
“Agentic AI from Decagon and Regal should enable us to reduce customer support costs by 25–50% while significantly improving quality,” said Bryce Maddock, CEO, TaskUs. “This hybrid approach—where AI handles the routine and humans manage the nuanced—is the future of customer support.”
Comprehensive AI Transformation for CX
TaskUs plans to apply agentic AI to client workflows using deep domain knowledge of business processes, training assets, and operational nuances to ensure personalized, scalable, and secure deployments.
“We’re not just implementing tech—we’re leading full-scale AI transformations,” said Joe Anderson, Head of TaskUs’ Agentic AI Consulting. “Our deep client understanding allows us to apply AI with context, making automation more effective and customer interactions more meaningful.”
Voices from Decagon & Regal
Jesse Zhang, CEO & Co-founder of Decagon, added:
“We’ve created AI agents that deliver human-like support across all channels. Partnering with TaskUs allows us to combine fast, automated solutions with human expertise for a seamless customer experience.”
Alex Levin, CEO & Co-founder of Regal.io, commented:
“We see a future where voice-based AI agents are a core customer touchpoint. Our enterprise-ready voice AI can match human agent performance—at a fraction of the cost. With TaskUs, we can scale this impact even further.”
In addition to deploying agentic AI for clients, TaskUs will implement these solutions internally, enhancing its own workflows and service delivery. This move reflects a commitment to becoming not just a solutions provider, but also a proof point for the transformative power of AI.
