NTT DATA and AWS Partner to Redefine AI-Powered Contact Center Experiences with “MCX for Connect”
admin October 4, 2025
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NTT DATA and AWS Partner to Redefine AI-Powered Contact Center Experiences with “MCX for Connect”

NTT DATA has entered into a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to bring next-generation, AI-driven contact center solutions to enterprises worldwide. The partnership will leverage Amazon Connect, AWS’s cloud-native contact center platform, to deliver intelligent and scalable customer experience (CX) solutions. As part of this initiative, NTT DATA is introducing Managed Customer Experience (MCX) for […]

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AWS elevates Milind Pande to Head of Marketing for India & South Asia
admin August 8, 2025
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AWS elevates Milind Pande to Head of Marketing for India & South Asia

Milind Pande, who previously managed the marketing charter for Amazon Web Services (AWS)’s Independent Software Vendors cohort of customers in India, will now lead the company’s broad marketing portfolio, spanning industries and customer maturity, including brand positioning, demand generation, thought leadership, and go-to-market strategies across India and South Asia as the head of marketing for […]

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Vonage and AWS Team Up to Launch AI-Powered Voice Integration for Next-Gen Customer Experience
admin July 17, 2025
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Vonage and AWS Team Up to Launch AI-Powered Voice Integration for Next-Gen Customer Experience

Vonage, a leading provider of cloud communications and a subsidiary of Ericsson, has joined forces with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, an AI-driven voice agent, into its Voice API. This strategic collaboration is aimed at delivering highly realistic and responsive voice experiences that boost customer satisfaction and improve business efficiency. AI […]

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Infor Strengthens Partnership with AWS to Accelerate Generative AI Adoption
admin July 14, 2025
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Infor Strengthens Partnership with AWS to Accelerate Generative AI Adoption

Infor has expanded its Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to fast-track the deployment of generative AI solutions across key industries. This move marks a significant milestone in their decade-long relationship and is set to drive innovation and digital transformation for businesses around the world. Building on a Decade of Collaboration Infor […]

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