NBF Expands Personal Banking Network to Elevate Customer Experience in the UAE
admin October 28, 2025
Comments (0)

NBF Expands Personal Banking Network to Elevate Customer Experience in the UAE

The National Bank of Fujairah (NBF) is stepping up its personal banking strategy to meet the UAE’s fast-evolving financial landscape—where customer expectations, digital transformation, and inclusive banking are reshaping how people engage with their banks. With individuals, families, and businesses seeking more personalised, transparent, and purpose-driven financial relationships, NBF is broadening its retail and Islamic […]

Read More
Top 3 CX Tools & Solutions for Modern Businesses
admin October 27, 2025
Comments (0)

Top 3 CX Tools & Solutions for Modern Businesses

Customers no longer remain loyal due to price or product alone in today’s experience-driven economy; rather, they do so because of the way you make them feel. Leading brands around the world have already come to the realization that providing outstanding experiences at every touchpoint calls for more than just intuition; it calls for clever CX […]

Read More
GTT Communications Unveils AI Factory to Drive Network Innovation and Transform Customer Experience
admin October 17, 2025
Comments (0)

GTT Communications Unveils AI Factory to Drive Network Innovation and Transform Customer Experience

GTT Communications Inc., a global leader in networking and security-as-a-service solutions for multinational enterprises, has announced the successful launch of its new AI Factory, developed in collaboration with Insight Enterprises, NVIDIA, and Dell Technologies. The AI Factory is built on Dell PowerEdge servers powered by the NVIDIA accelerated computing platform, forming the backbone of GTT’s […]

Read More
Hinduja Global Solutions Expands in Manila with New AI-Powered Experience Hub, Creating 1,000 New Jobs
admin October 13, 2025
Comments (0)

Hinduja Global Solutions Expands in Manila with New AI-Powered Experience Hub, Creating 1,000 New Jobs

Hinduja Global Solutions (HGS), a global leader in digital experience and business process management, has inaugurated a new Intelligent Experience Hub in Manila, Philippines. This strategic expansion highlights HGS’s ongoing commitment to innovation and its growing investment in the region’s digital economy. The newly opened facility is designed to deliver AI-driven, technology-enabled customer experience (CX) […]

Read More
Best 5 Ways to improve Customer Experience in Business
admin October 6, 2025
Comments (0)

Best 5 Ways to improve Customer Experience in Business

To enhance and improve the customer experience in businesses, one must gather and respond to customer feedback, use AI and customer data to personalize interactions, provide tools and training to staff, and expedite customer journeys through omnichannel experiences. Customer loyalty and retention will increase with the implementation of a thorough customer-centric approach that emphasizes comprehending […]

Read More
Sprinklr Introduces AI-Driven Innovations to Transform Customer Experience
admin September 30, 2025
Comments (0)

Sprinklr Introduces AI-Driven Innovations to Transform Customer Experience

Sprinklr, the AI-native platform for Unified Customer Experience Management (Unified-CXM), has announced the rollout of advanced AI solutions designed to reshape how brands engage with customers. The new capabilities include Sprinklr Copilot, Sprinklr AI Agents, and expanded features for Customer Feedback Management (CFM). Meeting the Demands of the Modern Customer In today’s digital-first world, customers […]

Read More
Decagon Launches Decagon University to Equip Teams for AI-Driven Customer Experience
admin September 25, 2025
Comments (0)

Decagon Launches Decagon University to Equip Teams for AI-Driven Customer Experience

Decagon, a leading AI agents platform for customer experience, has announced the launch of Decagon University, an AI education initiative designed to empower teams across customer experience (CX), product, and engineering with the skills needed to build, optimize, and scale AI agents. The program was unveiled at the company’s first Decagon Dialogues event, alongside the […]

Read More
Central Pacific Bank Appoints Emmaly Calibraro as VP & Director of Enterprise Customer Experience
admin September 23, 2025
Comments (0)

Central Pacific Bank Appoints Emmaly Calibraro as VP & Director of Enterprise Customer Experience

Central Pacific Bank (CPB) has appointed Emmaly Calibraro as its new Vice President and Director of Enterprise Customer Experience. In this role, she will spearhead initiatives to elevate customer satisfaction, foster loyalty, and strengthen CPB’s commitment to innovation, service excellence, and community engagement. With more than 25 years of leadership experience, Calibraro brings expertise in […]

Read More
Vodafone Idea and TCS Strengthen Partnership with AI-Powered Customer Experience Platform
admin September 20, 2025
Comments (0)

Vodafone Idea and TCS Strengthen Partnership with AI-Powered Customer Experience Platform

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has expanded its partnership with Vodafone Idea (Vi) to modernize the telecom giant’s business support system (BSS) through an AI-driven, future-ready platform. The five-year strategic collaboration aims to enhance customer experience by embedding intelligence, automation, personalization, and agility into Vi’s operations, […]

Read More