Best 5 Ways to improve Customer Experience in Business
admin October 6, 2025
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Best 5 Ways to improve Customer Experience in Business

To enhance and improve the customer experience in businesses, one must gather and respond to customer feedback, use AI and customer data to personalize interactions, provide tools and training to staff, and expedite customer journeys through omnichannel experiences. Customer loyalty and retention will increase with the implementation of a thorough customer-centric approach that emphasizes comprehending […]

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Sprinklr Introduces AI-Driven Innovations to Transform Customer Experience
admin September 30, 2025
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Sprinklr Introduces AI-Driven Innovations to Transform Customer Experience

Sprinklr, the AI-native platform for Unified Customer Experience Management (Unified-CXM), has announced the rollout of advanced AI solutions designed to reshape how brands engage with customers. The new capabilities include Sprinklr Copilot, Sprinklr AI Agents, and expanded features for Customer Feedback Management (CFM). Meeting the Demands of the Modern Customer In today’s digital-first world, customers […]

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Decagon Launches Decagon University to Equip Teams for AI-Driven Customer Experience
admin September 25, 2025
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Decagon Launches Decagon University to Equip Teams for AI-Driven Customer Experience

Decagon, a leading AI agents platform for customer experience, has announced the launch of Decagon University, an AI education initiative designed to empower teams across customer experience (CX), product, and engineering with the skills needed to build, optimize, and scale AI agents. The program was unveiled at the company’s first Decagon Dialogues event, alongside the […]

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Central Pacific Bank Appoints Emmaly Calibraro as VP & Director of Enterprise Customer Experience
admin September 23, 2025
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Central Pacific Bank Appoints Emmaly Calibraro as VP & Director of Enterprise Customer Experience

Central Pacific Bank (CPB) has appointed Emmaly Calibraro as its new Vice President and Director of Enterprise Customer Experience. In this role, she will spearhead initiatives to elevate customer satisfaction, foster loyalty, and strengthen CPB’s commitment to innovation, service excellence, and community engagement. With more than 25 years of leadership experience, Calibraro brings expertise in […]

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Vodafone Idea and TCS Strengthen Partnership with AI-Powered Customer Experience Platform
admin September 20, 2025
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Vodafone Idea and TCS Strengthen Partnership with AI-Powered Customer Experience Platform

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has expanded its partnership with Vodafone Idea (Vi) to modernize the telecom giant’s business support system (BSS) through an AI-driven, future-ready platform. The five-year strategic collaboration aims to enhance customer experience by embedding intelligence, automation, personalization, and agility into Vi’s operations, […]

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Volkswagen Group UK Enhances Customer Experience Strategy with Medallia and Ipsos Partnership
admin September 17, 2025
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Volkswagen Group UK Enhances Customer Experience Strategy with Medallia and Ipsos Partnership

Volkswagen Group UK (VWG UK), a wholly owned subsidiary of the Volkswagen Group, has unveiled a new chapter in its customer experience (CX) journey through a strategic collaboration with Medallia, Inc., a global leader in customer and employee experiences solutions, and Ipsos, a world-renowned research and analytics firm. The initiative, branded as CX Health, represents […]

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Abacus Joins Hands with inDrive to Enhance Customer Support and Service
admin September 15, 2025
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Abacus Joins Hands with inDrive to Enhance Customer Support and Service

inDrive, the global mobility and urban services platform, has entered a strategic partnership with Abacus Outsourcing, a fast-growing leader in Business Process Outsourcing (BPO). The collaboration aims to strengthen customer experience by integrating Abacus’s advanced support expertise with inDrive’s peer-to-peer ride-hailing platform, ensuring seamless, proactive, and customer-centric services for millions of users. The official launch […]

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Akasa Air Names Naarayan T V as Chief Marketing Officer to Drive Brand and Customer Experience Strategy
admin September 1, 2025
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Akasa Air Names Naarayan T V as Chief Marketing Officer to Drive Brand and Customer Experience Strategy

Akasa Air, India’s fastest-growing airline, has appointed Naarayan T V as its new Chief Marketing Officer (CMO), effective August 29, 2025. In this role, he will lead the airline’s marketing, corporate communications, ESG initiatives, customer experience, eCommerce, loyalty programmes, and partnerships, while also serving on Akasa’s Executive Committee, contributing to strategic leadership decisions. The appointment […]

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AIA Singapore Partners with Singapore Airlines Academy to Redefine Customer Experience and Strengthen Workforce Capabilities
admin September 1, 2025
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AIA Singapore Partners with Singapore Airlines Academy to Redefine Customer Experience and Strengthen Workforce Capabilities

AIA Singapore has joined forces with Singapore Airlines Academy to roll out a customised talent development programme designed to raise customer experience (CX) standards and equip its workforce for the future. The initiative will introduce a series of interactive workshops across the company, fostering a customer-first mindset while building practical service skills. Each session, capped […]

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