Vodafone Idea and TCS Strengthen Partnership with AI-Powered Customer Experience Platform
admin September 20, 2025
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Vodafone Idea and TCS Strengthen Partnership with AI-Powered Customer Experience Platform

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has expanded its partnership with Vodafone Idea (Vi) to modernize the telecom giant’s business support system (BSS) through an AI-driven, future-ready platform. The five-year strategic collaboration aims to enhance customer experience by embedding intelligence, automation, personalization, and agility into Vi’s operations, […]

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Volkswagen Group UK Enhances Customer Experience Strategy with Medallia and Ipsos Partnership
admin September 17, 2025
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Volkswagen Group UK Enhances Customer Experience Strategy with Medallia and Ipsos Partnership

Volkswagen Group UK (VWG UK), a wholly owned subsidiary of the Volkswagen Group, has unveiled a new chapter in its customer experience (CX) journey through a strategic collaboration with Medallia, Inc., a global leader in customer and employee experiences solutions, and Ipsos, a world-renowned research and analytics firm. The initiative, branded as CX Health, represents […]

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Abacus Joins Hands with inDrive to Enhance Customer Support and Service
admin September 15, 2025
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Abacus Joins Hands with inDrive to Enhance Customer Support and Service

inDrive, the global mobility and urban services platform, has entered a strategic partnership with Abacus Outsourcing, a fast-growing leader in Business Process Outsourcing (BPO). The collaboration aims to strengthen customer experience by integrating Abacus’s advanced support expertise with inDrive’s peer-to-peer ride-hailing platform, ensuring seamless, proactive, and customer-centric services for millions of users. The official launch […]

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Akasa Air Names Naarayan T V as Chief Marketing Officer to Drive Brand and Customer Experience Strategy
admin September 1, 2025
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Akasa Air Names Naarayan T V as Chief Marketing Officer to Drive Brand and Customer Experience Strategy

Akasa Air, India’s fastest-growing airline, has appointed Naarayan T V as its new Chief Marketing Officer (CMO), effective August 29, 2025. In this role, he will lead the airline’s marketing, corporate communications, ESG initiatives, customer experience, eCommerce, loyalty programmes, and partnerships, while also serving on Akasa’s Executive Committee, contributing to strategic leadership decisions. The appointment […]

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AIA Singapore Partners with Singapore Airlines Academy to Redefine Customer Experience and Strengthen Workforce Capabilities
admin September 1, 2025
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AIA Singapore Partners with Singapore Airlines Academy to Redefine Customer Experience and Strengthen Workforce Capabilities

AIA Singapore has joined forces with Singapore Airlines Academy to roll out a customised talent development programme designed to raise customer experience (CX) standards and equip its workforce for the future. The initiative will introduce a series of interactive workshops across the company, fostering a customer-first mindset while building practical service skills. Each session, capped […]

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Samsung Scales Up Global Rollout of Home Appliance Remote Management (HRM) Service to Elevate Customer Experience
admin August 30, 2025
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Samsung Scales Up Global Rollout of Home Appliance Remote Management (HRM) Service to Elevate Customer Experience

Samsung Electronics has expanded its Home Appliance Remote Management (HRM) service worldwide, enhancing how users monitor, troubleshoot, and resolve issues with their connected home appliances. The service, now available in 122 countries and 17 languages, provides customers with seamless, real-time remote support for Samsung smart appliances. The HRM service integrates SmartThings-connected devices with Samsung’s global […]

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Fergus Names Hugh Walker as Head of Customer Experience
admin August 26, 2025
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Fergus Names Hugh Walker as Head of Customer Experience

Fergus has appointed Hugh Walker as its new Head of Customer Experience. In this role, Walker will oversee customer-facing operations, strengthen the customer journey, and drive engagement across Fergus’ global markets, including Australia, New Zealand, the UK, and the US. Based in Sydney, Walker brings over ten years of expertise in customer success and engagement, […]

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Vizree.ai Launches AI-Driven 360° Marketing & CX Platform, Transforming Real Estate Engagement
admin August 25, 2025
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Vizree.ai Launches AI-Driven 360° Marketing & CX Platform, Transforming Real Estate Engagement

Vizree.ai, a Bengaluru-based AI-powered startup, has unveiled its cutting-edge 360-degree marketing and customer experience platform, designed to revolutionize the way businesses connect with their audiences. Starting with the real estate sector, the platform aims to simplify customer interactions, reduce costs, and deliver personalized, high-impact marketing solutions. Built by a team of seasoned professionals from digital […]

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IntegriChain Strengthens Leadership to Accelerate AI Innovation and Customer-Centric Growth
admin August 19, 2025
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IntegriChain Strengthens Leadership to Accelerate AI Innovation and Customer-Centric Growth

IntegriChain, a leading provider of net revenue optimization solutions for the life sciences sector, has announced a major leadership transition in its Product and Technology division, reaffirming its focus on innovation and customer value. Effective August 18, 2025, the company has appointed Shai Fiss as its new Chief AI and Technology Officer (CAIO & CTO). […]

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