Small independent pharmacies across Mumbai are gearing up for a fight with the quick commerce giants, known to be actively entering the retail pharmacy domain. The modern pharmacy of today is increasingly adept at streamlining processes using technology, superior medical knowledge and exacting service standards. However, a technology lead battle is brewing to retain the […]
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Bendigo Bank has announced a major extension of its long-standing partnership with Google Cloud through a new multi-year agreement aimed at accelerating digital transformation, boosting workforce capabilities, and strengthening cybersecurity across the organisation. The expanded collaboration builds on Google Cloud’s current role as the bank’s core digital infrastructure provider. With this foundation in place, Bendigo […]
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Icreon, a global leader in digital transformation and innovation, has announced the promotion of Steve Lamensdorf to Chief Experience Officer (CXO). In this expanded leadership role, Lamensdorf will spearhead Icreon’s customer experience (CX) strategy—enhancing innovation, customer engagement, and excellence across all client interactions while reinforcing the company’s vision of accelerating Digital Velocity. “Steve has been […]
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In a move that underscores the growing importance of trust and clarity in customer interactions, Tune Talk, Malaysia’s fastest-growing mobile network operator, has announced a strategic partnership with Truecaller, the global leader in trusted communication solutions. The collaboration is designed to transform how Tune Talk engages with its customers by ensuring every interaction is transparent, […]
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Tata Consultancy Services (TCS) has strengthened its strategic alliance with Morrisons, one of the UK’s leading supermarket chains, through a new five-year agreement aimed at driving large-scale digital transformation and elevating customer experience across its 500 stores serving over 11 million customers weekly. As part of this extended partnership, TCS will help modernise and integrate […]
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MTN has successfully migrated its Enterprise Value Analytics (EVA) platform in South Africa to Microsoft Azure, marking a major step in the company’s digital transformation journey. The move aims to strengthen MTN’s capabilities in leveraging data-driven intelligence to enhance customer experience, improve operational efficiency, and ensure the ethical use of AI. The new cloud-based EVA 3.0 platform, […]
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The National Bank of Fujairah (NBF) is stepping up its personal banking strategy to meet the UAE’s fast-evolving financial landscape—where customer expectations, digital transformation, and inclusive banking are reshaping how people engage with their banks. With individuals, families, and businesses seeking more personalised, transparent, and purpose-driven financial relationships, NBF is broadening its retail and Islamic […]
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Customers no longer remain loyal due to price or product alone in today’s experience-driven economy; rather, they do so because of the way you make them feel. Leading brands around the world have already come to the realization that providing outstanding experiences at every touchpoint calls for more than just intuition; it calls for clever CX […]
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GTT Communications Inc., a global leader in networking and security-as-a-service solutions for multinational enterprises, has announced the successful launch of its new AI Factory, developed in collaboration with Insight Enterprises, NVIDIA, and Dell Technologies. The AI Factory is built on Dell PowerEdge servers powered by the NVIDIA accelerated computing platform, forming the backbone of GTT’s […]
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Hinduja Global Solutions (HGS), a global leader in digital experience and business process management, has inaugurated a new Intelligent Experience Hub in Manila, Philippines. This strategic expansion highlights HGS’s ongoing commitment to innovation and its growing investment in the region’s digital economy. The newly opened facility is designed to deliver AI-driven, technology-enabled customer experience (CX) […]
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