TCS Deepens Collaboration with Morrisons to Accelerate Digital and Customer Experience Transformation
admin November 5, 2025
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TCS Deepens Collaboration with Morrisons to Accelerate Digital and Customer Experience Transformation

Tata Consultancy Services (TCS) has strengthened its strategic alliance with Morrisons, one of the UK’s leading supermarket chains, through a new five-year agreement aimed at driving large-scale digital transformation and elevating customer experience across its 500 stores serving over 11 million customers weekly. As part of this extended partnership, TCS will help modernise and integrate […]

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MTN Elevates Data Intelligence with Migration of EVA Platform to Microsoft Azure
admin November 3, 2025
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MTN Elevates Data Intelligence with Migration of EVA Platform to Microsoft Azure

MTN has successfully migrated its Enterprise Value Analytics (EVA) platform in South Africa to Microsoft Azure, marking a major step in the company’s digital transformation journey. The move aims to strengthen MTN’s capabilities in leveraging data-driven intelligence to enhance customer experience, improve operational efficiency, and ensure the ethical use of AI. The new cloud-based EVA 3.0 platform, […]

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NBF Expands Personal Banking Network to Elevate Customer Experience in the UAE
admin October 28, 2025
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NBF Expands Personal Banking Network to Elevate Customer Experience in the UAE

The National Bank of Fujairah (NBF) is stepping up its personal banking strategy to meet the UAE’s fast-evolving financial landscape—where customer expectations, digital transformation, and inclusive banking are reshaping how people engage with their banks. With individuals, families, and businesses seeking more personalised, transparent, and purpose-driven financial relationships, NBF is broadening its retail and Islamic […]

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Top 3 CX Tools & Solutions for Modern Businesses
admin October 27, 2025
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Top 3 CX Tools & Solutions for Modern Businesses

Customers no longer remain loyal due to price or product alone in today’s experience-driven economy; rather, they do so because of the way you make them feel. Leading brands around the world have already come to the realization that providing outstanding experiences at every touchpoint calls for more than just intuition; it calls for clever CX […]

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GTT Communications Unveils AI Factory to Drive Network Innovation and Transform Customer Experience
admin October 17, 2025
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GTT Communications Unveils AI Factory to Drive Network Innovation and Transform Customer Experience

GTT Communications Inc., a global leader in networking and security-as-a-service solutions for multinational enterprises, has announced the successful launch of its new AI Factory, developed in collaboration with Insight Enterprises, NVIDIA, and Dell Technologies. The AI Factory is built on Dell PowerEdge servers powered by the NVIDIA accelerated computing platform, forming the backbone of GTT’s […]

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Hinduja Global Solutions Expands in Manila with New AI-Powered Experience Hub, Creating 1,000 New Jobs
admin October 13, 2025
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Hinduja Global Solutions Expands in Manila with New AI-Powered Experience Hub, Creating 1,000 New Jobs

Hinduja Global Solutions (HGS), a global leader in digital experience and business process management, has inaugurated a new Intelligent Experience Hub in Manila, Philippines. This strategic expansion highlights HGS’s ongoing commitment to innovation and its growing investment in the region’s digital economy. The newly opened facility is designed to deliver AI-driven, technology-enabled customer experience (CX) […]

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Best 5 Ways to improve Customer Experience in Business
admin October 6, 2025
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Best 5 Ways to improve Customer Experience in Business

To enhance and improve the customer experience in businesses, one must gather and respond to customer feedback, use AI and customer data to personalize interactions, provide tools and training to staff, and expedite customer journeys through omnichannel experiences. Customer loyalty and retention will increase with the implementation of a thorough customer-centric approach that emphasizes comprehending […]

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Sprinklr Introduces AI-Driven Innovations to Transform Customer Experience
admin September 30, 2025
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Sprinklr Introduces AI-Driven Innovations to Transform Customer Experience

Sprinklr, the AI-native platform for Unified Customer Experience Management (Unified-CXM), has announced the rollout of advanced AI solutions designed to reshape how brands engage with customers. The new capabilities include Sprinklr Copilot, Sprinklr AI Agents, and expanded features for Customer Feedback Management (CFM). Meeting the Demands of the Modern Customer In today’s digital-first world, customers […]

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Decagon Launches Decagon University to Equip Teams for AI-Driven Customer Experience
admin September 25, 2025
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Decagon Launches Decagon University to Equip Teams for AI-Driven Customer Experience

Decagon, a leading AI agents platform for customer experience, has announced the launch of Decagon University, an AI education initiative designed to empower teams across customer experience (CX), product, and engineering with the skills needed to build, optimize, and scale AI agents. The program was unveiled at the company’s first Decagon Dialogues event, alongside the […]

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