Tag: customer experience strategy

FirstComm Appoints David Battaglia as Vice President of Customer Experience to Drive Service Excellence

admin January 8, 2026

FirstComm Appoints David Battaglia as Vice President of Customer Experience to Drive Service Excellence

FirstComm, a prominent provider of advanced communications and managed technology services, has announced the appointment of David Battaglia as Vice President of Customer Experience. The leadership addition reflects the company’s continued focus on enhancing customer outcomes, strengthening operational performance, and supporting long-term, scalable growth. Battaglia brings extensive experience as a transformation and operations leader across […]

How Zoho Is Building Trust-First, Long-Term Customer Experience at Scale

admin December 22, 2025

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How Zoho Is Building Trust-First, Long-Term Customer Experience at Scale

Zoho has consistently taken a long-horizon approach to product development, even when the industry gets swept up in new trends. How do you balance long-term R&D with market expectations—especially in CX, where hype cycles can be loud and fast? We have always focused on adding value, not chasing the hype. This balance isn’t just a […]

admin June 3, 2025

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Deloitte India and HCLSoftware Collaborate to Drive Next-Gen Digital Transformation and Customer Experience

Deloitte India has entered into a strategic collaboration with HCLSoftware, a division of HCLTech, to fast-track digital transformation journeys and enhance customer experience for large-scale global enterprises. This alliance is set to impact key sectors such as financial services, government, healthcare, and consumer markets. By blending Deloitte’s industry-specific advisory strengths with HCLSoftware’s robust enterprise tech capabilities, the partnership […]

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