Samsung Scales Up Global Rollout of Home Appliance Remote Management (HRM) Service to Elevate Customer Experience
admin August 30, 2025
Comments (0)

Samsung Scales Up Global Rollout of Home Appliance Remote Management (HRM) Service to Elevate Customer Experience

Samsung Electronics has expanded its Home Appliance Remote Management (HRM) service worldwide, enhancing how users monitor, troubleshoot, and resolve issues with their connected home appliances. The service, now available in 122 countries and 17 languages, provides customers with seamless, real-time remote support for Samsung smart appliances. The HRM service integrates SmartThings-connected devices with Samsung’s global […]

Read More
Fergus Names Hugh Walker as Head of Customer Experience
admin August 26, 2025
Comments (0)

Fergus Names Hugh Walker as Head of Customer Experience

Fergus has appointed Hugh Walker as its new Head of Customer Experience. In this role, Walker will oversee customer-facing operations, strengthen the customer journey, and drive engagement across Fergus’ global markets, including Australia, New Zealand, the UK, and the US. Based in Sydney, Walker brings over ten years of expertise in customer success and engagement, […]

Read More
Vizree.ai Launches AI-Driven 360° Marketing & CX Platform, Transforming Real Estate Engagement
admin August 25, 2025
Comments (0)

Vizree.ai Launches AI-Driven 360° Marketing & CX Platform, Transforming Real Estate Engagement

Vizree.ai, a Bengaluru-based AI-powered startup, has unveiled its cutting-edge 360-degree marketing and customer experience platform, designed to revolutionize the way businesses connect with their audiences. Starting with the real estate sector, the platform aims to simplify customer interactions, reduce costs, and deliver personalized, high-impact marketing solutions. Built by a team of seasoned professionals from digital […]

Read More
IntegriChain Strengthens Leadership to Accelerate AI Innovation and Customer-Centric Growth
admin August 19, 2025
Comments (0)

IntegriChain Strengthens Leadership to Accelerate AI Innovation and Customer-Centric Growth

IntegriChain, a leading provider of net revenue optimization solutions for the life sciences sector, has announced a major leadership transition in its Product and Technology division, reaffirming its focus on innovation and customer value. Effective August 18, 2025, the company has appointed Shai Fiss as its new Chief AI and Technology Officer (CAIO & CTO). […]

Read More
Cognizant and Lineage Forge Alliance to Elevate Cold Chain Customer Experience
admin July 29, 2025
Comments (0)

Cognizant and Lineage Forge Alliance to Elevate Cold Chain Customer Experience

Cognizant has strengthened its partnership with Lineage, Inc., the world’s largest temperature-controlled warehouse REIT, to drive a new era of customer experience in cold chain logistics. This collaboration focuses on leveraging cutting-edge technologies, including Agentic AI solutions, to enhance service reliability and deliver innovative customer support models. Redefining Standards in Cold Chain Logistics According to Surya Gummadi, President […]

Read More
Kantar Unveils ‘ExperienceEvaluator’ to Revolutionise Customer Experience Strategy
admin July 21, 2025
Comments (0)

Kantar Unveils ‘ExperienceEvaluator’ to Revolutionise Customer Experience Strategy

Kantar, a global leader in marketing data and analytics, has introduced ExperienceEvaluator, a dynamic and cost-efficient Customer Experience (CX) solution. Designed to help brands measure and elevate customer interactions across touchpoints, the new tool supports accelerated growth by enhancing brand perception and improving competitive positioning. Rapid Insights to Drive Actionable Change With the ability to deliver […]

Read More
Vonage and AWS Team Up to Launch AI-Powered Voice Integration for Next-Gen Customer Experience
admin July 17, 2025
Comments (0)

Vonage and AWS Team Up to Launch AI-Powered Voice Integration for Next-Gen Customer Experience

Vonage, a leading provider of cloud communications and a subsidiary of Ericsson, has joined forces with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, an AI-driven voice agent, into its Voice API. This strategic collaboration is aimed at delivering highly realistic and responsive voice experiences that boost customer satisfaction and improve business efficiency. AI […]

Read More
Kantar Unveils Experience Evaluator for Fast-Track CX Optimisation
admin July 15, 2025
Comments (0)

Kantar Unveils Experience Evaluator for Fast-Track CX Optimisation

Kantar has launched a new solution, ExperienceEvaluator, to help brands accelerate customer experience (CX) benchmarking and enhancement with insights delivered in as little as four days. Built on Proven MDX Framework The tool leverages Kantar’s proprietary Meaningfully Different Experiences (MDX) methodology — a framework backed by over 30 years of research — to link customer […]

Read More