Godrej’s Locks & Architectural Solutions Elevates After-Sales Excellence with New Nationwide Service CRM Platform
admin June 20, 2025
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Godrej’s Locks & Architectural Solutions Elevates After-Sales Excellence with New Nationwide Service CRM Platform

Locks & Architectural Solutions, a division under the Godrej Enterprises Group, has unveiled its new Service CRM—a robust, all-India after-sales ecosystem designed to revolutionize customer support in India’s evolving smart home and security market. This digital-first platform is a strategic leap forward in the company’s ongoing journey to deliver elevated customer experiences and premium service […]

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Quantum Metric’s Felix AI Marks One-Year Milestone with Significant Customer Experience Advancements
admin June 6, 2025
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Quantum Metric’s Felix AI Marks One-Year Milestone with Significant Customer Experience Advancements

Quantum Metric, a leader in digital analytics focused on customer-driven innovation, is commemorating the one-year anniversary of its generative AI tool, Felix AI. Since its debut in April 2024, Felix AI has seen rapid adoption across global enterprises, helping brands better understand customer behavior. Usage of the solution surged by 400% in the first four […]

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THOR industries Repositions Entegra Diesel Manufacturing at Tiffin to Boost Quality and Customer Experience
admin May 6, 2025
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THOR industries Repositions Entegra Diesel Manufacturing at Tiffin to Boost Quality and Customer Experience

THOR Industries, Inc. announced a strategic realignment within its portfolio of motorhome brands with the goal of improving production efficiency and upholding high standards of customer satisfaction. As part of this project, Tiffin Motorhomes will take over production of Entegra Coach’s diesel Class A motorhomes at Jayco, Inc.’s Red Bay, Alabama factory. This shift is […]

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Why Customer Experience is the Ultimate Business Investment?
admin April 23, 2025
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Why Customer Experience is the Ultimate Business Investment?

Envision entering a modest, family-run sari store in Mumbai where the proprietor not only recalls your preferences from your most recent visit six months prior, but also phones to let you know when new inventory that suits your tastes arrives. Contrast this with the annoyance of negotiating a faceless retail chain where employees appear uneducated […]

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How Augmented Reality is Redefining Customer Experience with Immersive and Interactive Journeys
admin April 19, 2025
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How Augmented Reality is Redefining Customer Experience with Immersive and Interactive Journeys

Introduction Augmented Reality (AR) is revolutionizing the retail landscape by offering immersive and interactive customer experiences. By overlaying digital content onto the physical world, AR enables consumers to visualize products in real-time, enhancing engagement and informed decision-making. This case study delves into how leading brands—Sephora, IKEA, and Cartier—have successfully integrated AR to elevate their customer […]

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Barracuda Names Ketan Tailor as New Chief Customer Officer to Lead Customer Experience Transformation
admin April 19, 2025
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Barracuda Names Ketan Tailor as New Chief Customer Officer to Lead Customer Experience Transformation

Barracuda Networks, a prominent player in the cybersecurity landscape known for its comprehensive solutions protecting businesses of all sizes, has announced the appointment of Ketan Tailor as its Chief Customer Officer. This strategic move comes as the company intensifies its focus on enhancing customer experience while continuing to expand its cybersecurity platform. Bringing over two […]

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Farmers & Merchants Bank Partners with Candescent to Elevate Digital Banking Experience
admin April 3, 2025
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Farmers & Merchants Bank Partners with Candescent to Elevate Digital Banking Experience

Candescent has announced that Farmers & Merchants Bank, headquartered in Stuttgart, Arkansas, has chosen its platform to modernize customer experience and introduce advanced banking features for both retail and business clients. Commitment to Innovation and Customer-Centric Services Established in 1945, Farmers & Merchants Bank manages assets worth $1.8 billion and has a longstanding tradition of […]

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