Kustomer, a leader in AI-driven customer experience solutions, has expanded its AI capabilities with two powerful additions: the Kustomer AI Automation Assistant (now Generally Available) and the Kustomer AI Observability Assistant (currently in Early Access). The new tools are designed to give Customer Experience teams complete visibility into what drives their operations—whether rules, workflow structures, […]
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Aramex has deepened its collaboration with Sprinklr, a leading Unified Customer Experience Management (Unified-CXM) platform, to enhance its digital customer service strategy across more than 65 countries. This strategic alliance is a major milestone in Aramex’s digital transformation journey, aimed at providing intelligent, real-time, and scalable customer support through advanced AI technologies. With the integration […]
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