Software investment firm Thoma Bravo has announced plans to acquire Verint Systems, a leader in customer experience (CX) automation, in a deal valued at $2 billion. The all-cash transaction, expected to close in early 2026, remains subject to regulatory and shareholder approvals. Once finalized, Thoma Bravo will merge Verint with its portfolio company Calabrio, a […]
Read More
OpenAI has appointed Sheeladitya Mohanty as its India Marketing Lead, underscoring the company’s commitment to expanding in one of its fastest-growing markets. The move comes as OpenAI prepares to open its first Indian office in New Delhi later this year. Mohanty, a seasoned marketing professional with over 15 years of experience, announced his new role […]
Read More
Singapore Airlines has partnered with Qualtrics in a strategic three-year agreement aimed at redefining its customer experience (CX) approach through advanced data analytics, artificial intelligence (AI), and integrated feedback systems. The move aligns with the airline’s broader vision to deliver more personalized and seamless travel experiences in an increasingly digital-first world. Omnichannel Feedback and AI-Powered […]
Read More
ASAPP, a leading innovator in AI-driven contact center solutions, has unveiled significant upgrades to its flagship GenerativeAgent platform. Designed to elevate the quality, safety, and oversight of AI-powered customer interactions, these new features aim to bridge the gap between automation scale and real-world service expectations. The updated GenerativeAgent empowers enterprises to confidently deploy AI voice and chat […]
Read More
Infor has expanded its Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to fast-track the deployment of generative AI solutions across key industries. This move marks a significant milestone in their decade-long relationship and is set to drive innovation and digital transformation for businesses around the world. Building on a Decade of Collaboration Infor […]
Read More
CXNet is a platform that brings together CX professionals and CX tech providers to deliver experiences that drive growth and foster lasting relationships with customers.
Copyright © cxnet 2025. All rights reserved
