HCLTech and Cisco Introduce AI-Driven Fluid Contact Center to Accelerate CX Modernization
admin February 16, 2026
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HCLTech and Cisco Introduce AI-Driven Fluid Contact Center to Accelerate CX Modernization

HCLTech has announced an upgraded release of its Fluid Contact Center platform, developed in partnership with Cisco, aimed at helping enterprises modernize customer engagement through AI and cloud-native capabilities. The solution integrates Cisco’s Webex Contact Center—an AI-enabled, cloud-based platform—with HCLTech’s domain expertise in Contact Center as a Service (CCaaS) transformation. This combined offering enables organizations to deploy generative AI-powered […]

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Designing Intelligent Experience Ecosystems for the AI Era
admin December 24, 2025
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Designing Intelligent Experience Ecosystems for the AI Era

Customer experience is entering a pivotal shift. For years, the focus was on repairing individual touchpoints and improving isolated interactions. That approach no longer matches customer expectations. People want journeys that feel coordinated, intuitive, and anticipatory. They expect brands to understand intent in real time, respond with accuracy, and still offer the reassurance of human […]

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Meta, L’OCCITANE & Omnichat Drive a New Era of WhatsApp Loyalty Commerce in APAC
admin December 1, 2025
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Meta, L’OCCITANE & Omnichat Drive a New Era of WhatsApp Loyalty Commerce in APAC

Meta, L’OCCITANE and Omnichat have spotlighted a major shift in customer engagement across Asia-Pacific — loyalty now lives inside everyday conversations on WhatsApp. The insights were revealed at the third Commerce Leadership Forum, recently hosted at Meta’s Singapore hub by Omnichat, a leading AI-powered omnichannel messaging platform. The forum gathered senior leaders from the retail, […]

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E& enterprise and Infobip Unveil Next-Gen Customer Engagement Hub for UAE and Saudi Markets
admin May 9, 2025
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E& enterprise and Infobip Unveil Next-Gen Customer Engagement Hub for UAE and Saudi Markets

e& enterprise, in collaboration with global communications platform Infobip, has introduced a unified Customer Engagement Hub aimed at transforming how businesses across the UAE and Saudi Arabia engage with their customers. This new hub enables brands to deliver hyper-personalized content by leveraging deep customer insights, behavioral data, and preferences. The platform integrates key communication channels—including […]

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Omnichannel Customer Experience: The Future of Seamless Interactions 
admin January 31, 2025
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Omnichannel Customer Experience: The Future of Seamless Interactions 

In the current landscape, the concept of omnichannel engagement has become an essential part of modern business strategies. This approach, which integrates user engagement and lead nurturing across all platforms and devices brings benefits such, as expanded reach increased profits, and improved customer satisfaction.  At its core omnichannel engagement ensures that a company is easily […]

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